After 2 weeks after the purchase of 3kg of WPI whey protein I can strongly say that everyone should steer clear of Bulk Proteins, for many reasons, namely its poor quality product but also its lack of professionalism within the business.
MAIN ISSUE: Poor quality and taste.
For the 3 flavours I've ordered (chocolate, vanilla and banana), there was absolutely no taste whatsoever. If you mix it with water, you would think you'd be drinking brown coloured water with very tiny pieces of a chocolate flavouring agent that does not dissolve. If you try chewing it, it is either too small or it will get stuck on your teeth so you must just chug this concoction of flavourless brown water with tiny clumps. And I repeat, there is absolutely no chocolate flavouring at all.
ISSUE 2: Lack of professionalism and quality control.
After receiving my 3 satchets of 1kg packages, I had realised they did not come with scoops even though they were supposed to. After addressing this issue via email, they had promised to send it over immediately. To this day and after 3 weeks I am still waiting. I have tried to chase up on this but they no longer reply to my emails. Other consumers who have received the scoops complained that the scoop is in millilitres not in grams, which renders the scoop useless.
Also, after being extremely dissatisfied with the lack of flavour in the product I visited their Facebook page to post a complaint, only to find many other customers with similar issues. Their excuse for this was:
"We left our last flavour testing in the hands of Jeff our biggest WPI user and we should have known that leaving it with someone who drinks WPI unflavoured and loves it wasn't going to be suited for everyone."
But this comment only reveals more concerns. Firstly instead of apologising they shift the blame to an individual named Jeff that may or may not exist. Secondly, this shows their lack of quality control management as only one person had tested the product. Thirdly, it makes no sense as they assumed that the opinion of one tester catered for the likes of their entire customer base.
My verdict:
Taste: 0/10, does not exist
Mixability: 5/10, chocolate clumps can't be dissolved
Price: 9/10, was the cheapest but price reflects quality
I have been a consumer of whey protein for a long time and I strongly recommend you do not purchase this company's products, no matter the price. I have received over 12 samples of BULK NUTRIENT's WPI and WPC in many flavours and thereafter purchased 5kg of WPI in many flavours and it has been flawless. The postage extremely cheap and stupidly fast. The customer service is fantastic and fast also. Pay a bit more and receive that higher quality product and service, because I can truly say that saving that few extra dollars by buying from BulkProteins has not been worth it at all because I've never come across a company that has messed up so badly in every aspect.
One things for sure, he's no angel