[Price Error] Lenovo ThinkPad Edge E330 13.3" i3-3120M $346, i5-3230M $434, also E531 FHD from $336

Jabba the Hutt on 14/09/2013 - 06:43
Last edited 17/09/2013 - 14:59 by 2 other users

Moved to Forum: Original Link

UPDATE - OFFICIAL RESPONSE

According to Lenovo, the following email will be sent out for affected orders over the next 24 hours.

Dear xxx

Unfortunately, we’ve been unable to accept your recent order due to a pricing error on the Lenovo Australia online store.

Based on current information this affected the following laptop configurations between Friday, September 13 and Monday September 16:

  • ThinkPad Edge E330, E531, T530, T430s & X131e display options
  • ThinkPad Helix digitiser pen, front camera and camera display.

I apologise sincerely for the inconvenience caused and can confirm that this error has now been fixed. If you would like to place another order at the correct price, you may do this on our online store or telephone sales support centre.

If you wish to contact me directly to discuss this further, please feel free to email me on

[email protected]

Yours sincerely
Chris Jowsey
Online Manager, Lenovo Australia

ORIGINAL POST
For some reason, Lenovo is offering a hefty $165 discount if you select the "Arctic Blue" display colour when configuring the E330. There are three base configurations on offer - this applies the the i3-3120M and i5-3230M models (the i3-3110M cannot be reconfigured).

After changing the screen to Arctic Blue, the standard coupons also apply. For the i3-3120M, you can use SEPWELC2013 coupon. For the i5-3230M, the E330DEAL coupon provides a slightly bigger discount on the base config, while SEPWELC2013 may be better if you add upgrades.

http://i.imgur.com/zpaQPQZ.png
http://i.imgur.com/Cm11OSh.png

UPDATE: As noted by Souljarh and brick007123, a similar discount also applies to the E531 range by selecting the "FHD Antiglare" screen.

UPDATE 2: See list of discount of different products with code SEPWELC2013 —

  1. E330 - $165
  2. E431 - none
  3. E531 - $176
  4. L430 - none
  5. L530 - none
  6. T430 - none
  7. T530 - $187
  8. T430S - $187
  9. X131e - $132
  10. X230 - none
  11. X1 Carbon - none
  12. X230T - none
  13. W530 - none
  14. Helix - $330
  15. Twist - none
  16. B590 - none

Update 3: Discount on both E330 Arctic Blue and E531 Full HD has been confirmed to be a price error. See this comment as confirmed by Lenovo.Other members have been receiving emails from Lenovo claiming it's the customer who requested the cancellation. Also this email from Lenovo detailing the list of products that were affected by the price error over the weekend.

Computing 13.3inch 15.6inch Computer Laptop Lenovo ThinkPad

Related Stores

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Comments

        • davidl2 on 17/09/2013 - 17:39
          +1

          if it crash their server, they sure will take this VERY SERIOUSLY!!

    • Xplosive on 17/09/2013 - 13:09

      Its probably best for everyone to wait for the email so its a legit complain and we address "jv"'s concern of crashing their Lenovo servers

  • malkakas on 17/09/2013 - 12:43

    I don't think Lenovo will lose any money by honouring the deal.
    From my understanding the cost of manufacturing a laptop( core i3 E531 ) is far less than $336.

    • Kaaka on 17/09/2013 - 12:51
      +1

      And the price will come under -expense- when shown in Balance Sheet as ADVERTISEMENT !! i believe !!
      Its not loss !! not at all !!
      Promotion rather than mistake a good idea !! probably..

      • subywagon on 18/09/2013 - 12:35

        That's what I was thinking. How much does a good advertisement run cost them? What is their main aim? Creating good will towards their brand and selling product. I'm sure these orders would have come in a lot cheaper than an advertising campaign, and cancelling these orders will/has created A LOT of "ill will" towards their brand. Just through me there are at least nine people directly (and through them who knows how many indirectly) who wont ever consider purchasing a Lenovo product again through this experience…

        Don't these people have any marketing sense? God, even Deal Extreme gave me a $30 voucher when they did the same thing a few months back…

        "Lenovo gave me a crappy email and the opportunity to purchase the same product at a much higher price… wow thanks…

        ^^
        hmmm might have to start making t-shirts…

  • Xplosive on 17/09/2013 - 12:57

    Could everyone who is going to complain using the link mentioned by Sshanaz few posts above give him/her a +. I'm doing one now….

  • Ahan on 17/09/2013 - 12:57
    +1

    e confirmed that your order is cancelled, but the problem is we unable to apply the money to the new order, you need to withdraw the payment and re-pay for the new order 4246174634.

    Besides, Unfortunately, we’ve been unable to accept your recent order due to a pricing error on the Lenovo Australia online store.

    Based on current information this affected the following laptop configurations between Friday, September 13 and Monday September 16:

    ·         ThinkPad Edge E330, E531, T530, T430s & X131e display options

    ·         ThinkPad Helix digitiser pen, front camera and camera display.

    We apologise sincerely for the inconvenience caused and can confirm that this error has now been fixed. If you would like to place another order at the correct price, you may do this on our online store or telephone sales support center. 

    If you wish to contact me directly to discuss this further, please feel free to email Lenovo Fulfillment on [email protected]

     

  • Ahan on 17/09/2013 - 12:58

    This post should move to forum now. It is confirmed orders for all models mentioned in this post will be cancelled.

  • eltito on 17/09/2013 - 13:03
    +1

    Maybe mod should put the accc link on the original post? So for those that want to complain know where to go

  • squeeb on 17/09/2013 - 13:06

    No email!

    No refund!

    It was my birthday present. No birthday present!

    Boohoo.

    • Kaaka on 17/09/2013 - 13:11

      Sorry mate !! Big Companies often play with people's emotions !!

      • jv on 17/09/2013 - 13:15

        Big Companies often play with people's emotions !!

        Really? I thought they were more concerned with making bigger profits…

      • squeeb on 17/09/2013 - 14:08

        Thanks for your words! I'll get over it.

        It seems like a lot of people are pretty disappointed here.

  • ConstipatedCashflow on 17/09/2013 - 13:15
    +6

    I'd like to encourage everyone to file a complaint.
    Lenovo's pricing mistake is not THAT big of a deal, but their response is (letting sales team misinform you about pricing, slow response to fixing problem, no formal admittance and apology, false cancellation on behalf of you, deleting facebook comments, etc.). By letting this go unchecked, we may be setting a precedence to more sleazy tactics by companies to cover up their mistakes.

    Links from Sshanaz's comment:

    ACCC consumer complaint form
    http://www.accc.gov.au/contact-us/contact-the-accc/consumer-…

    More info about false or misleading claims
    http://www.accc.gov.au/business/advertising-promoting-your-b…

    • spy on 17/09/2013 - 14:01
      +2

      Start a petition on change. Org

  • lknight on 17/09/2013 - 13:17

    I will do the complaint but Lenovo will defend saying that they have an explicit condition on their website which allows them to deny sale because of 'price errors'. So really you are accepting that by buying this product.

    • Sshanaz on 17/09/2013 - 13:37
      +4

      I have wasted 30 minutes of my life to place 2 x orders with this disgraceful company and I not going let them escape just like that!!

      They can defend pricing error but not misleading claim (Cancellation of order as per customer request email). The regulators will only take action if they become aware of an issue so go ahead and lodge complaint with ACCC.

      As per definition of ACCC,

      "It is illegal for a business to make statements that are incorrect or likely to create a false impression. This includes advertisements or statements in any media (print, radio, television, social media and online) or on product packaging, and any statement made by a person representing your business.

      For example, your business must not make false or misleading claims about the quality, value, price, age or benefits of goods or services, or any associated guarantee or warranty. Using false testimonials is also illegal.

      When assessing whether conduct is likely to mislead or deceive, consider whether the overall impression created by the conduct is false or inaccurate."

      • The General on 17/09/2013 - 15:35
        +7

        30 minutes??? I've spent hours ordering and just reading all the comments alone. If you've only lost 30 minutes, your doing better then the rest of us here.

        Mind you, it has been entertaining I am not complaining about that. Time well spent.

        • Sshanaz on 17/09/2013 - 20:50
          +1

          It took me 2 hours to read comments on Ozbargain before making a decision to proceed with the order.

    • salem on 17/09/2013 - 13:47

      The thing about terms and conditions are, they can't just overwrite your legal rights. I'm not saying this one does (will require more research first), but what if their terms and conditions had said "and our delivery driver will kill your dog when he delivers the laptop". Do you think that would then make it legal for him to do that if you accepted?

    • Pobman on 17/09/2013 - 13:58
      +3

      The issue is not with the fact they had a pricing error, but the way they have handled this. Still no official word from them, just a selection of people getting cancellation emails so far. They should have just put their hands up right away and admitted the error and promptly issues refunds rather than messing about sending out untrue emails that don't even mention refunds at all.

      It is almost as if some mid-level manager is trying to sweep it under the carpet.

      If they had just acted properly and swiftly on Monday it would all be over by now… though it could be easily argued a technology company the size of Lenovo should have acted on Saturday.

  • azhar7772 on 17/09/2013 - 13:20
    +4

    As Mentioned by "Sshanaz " everyone please write to : Australian Competition and Consumer Commission :

    http://www.accc.gov.au/contact-us/contact-the-accc/consumer-…

    Stating the reason as mentioned by "Gav" as:

    1. Numerous items mispriced, not just one
    2. Company reps confirming not a pricing mistake through the time period stated
    3. Issue current for at least 2 days
    4. Cancellation reason incorrect (for E330)
    5. Monies taken prior to cancellation
    6. Orders still listed as active after cancellation email issued
    7. No mentions of refund in cancellation email (for those with monies taken)

    This is the only way we can teach lesson to Lenovo so that they dont mistakes in the future and waste our time.

    • highdealer on 17/09/2013 - 13:39

      you are not teaching anyone anything with this, many price error happen before on ozbargain(eg. Harvey Norman, Amazon, Kogan and many more) many complain to the ACCC was submitted. No outcome was ever made by the ACCC. If a pricing error occur and it is cover by their website term and condition There is not a thing they could do or will do.

      • tonyjzx on 17/09/2013 - 13:55
        +4

        yep. at best, the accc will send a stern letter to Lenovo who will then put in the circular filing cabinet

        they cant force lenovo to honour the sales

      • unity1 on 17/09/2013 - 14:50

        ACCC is a toothless tiger. Don't bother wasting your time. This happens every time a popular deal gets reneged. Retailers continue to get away these practices and always will.

    • RocketSwitch on 17/09/2013 - 15:11

      I did it, took me 5 minutes.

  • zobragin on 17/09/2013 - 13:25

    Finally received cancellation email.

    Has anybody successfully received a refund yet?

  • [Deactivated] on 17/09/2013 - 13:26
    +2

    If you want to have an impact post an honest review on product review sites. If you want to waste more of your time write to the ACCC.

  • Colombian on 17/09/2013 - 13:28

    Just got the cancellation email stating incorrect prices as the motive.

  • lknight on 17/09/2013 - 13:28
    +1

    Agree. NSW Fair Trading and ACCC will just say sorry can't help you because they have a policy/condition in place which you are abiding by buying a product from there. I have been this route before, so dont bother wasting your time :D

    • Sshanaz on 17/09/2013 - 13:41
      +4

      Pricing Error can't be challenged as it's clearly mentioned in their Terms and Conditions however they can't escape with false claims.

  • lusicul on 17/09/2013 - 13:29

    Dang, just got my cancellation email. Thought I was gonna be one of the lucky ones to get order honored :(

  • noise36 on 17/09/2013 - 13:32

    Got my email. Said was cancelled due to pricing error.

  • Temporary username on 17/09/2013 - 13:38

    Dear Customer,

    Unfortunately, we’ve been unable to accept your recent order due to a pricing error on the Lenovo Australia/New Zealand online store.
    Based on current information this affected the following laptop configurations between Friday, September 13 and Monday September 16:
    · ThinkPad Edge E330, E531, T530, T430s & X131e display options

    · ThinkPad Helix digitizer pen, front camera and camera display.

    I apologize sincerely for the inconvenience caused and can confirm that this error has now been fixed. If you would like to place another order at the correct price, you may do this on our online store or telephone sales support centre.
    If you wish to contact me directly to discuss this further, please feel free to email me on
    [email protected]

    got it few minutes ago , but i never order "ThinkPad Helix digitizer pen, front camera and camera display." :(

  • Dealayed on 17/09/2013 - 13:51

    They cancelled my E330 order due to the pricing error…How can we let this happen to us again and again!!
    There has to be some loop hole in our favour.. They cant always get by with these pricing error excuses..

  • rmk on 17/09/2013 - 13:54

    Wish they'd hurry up and cancel mine so I get my money back, paypal are still holding my moola

    • Dealayed on 17/09/2013 - 13:59

      Paypal takes 3-5 working days to refund.
      Finally got my Kogan refund today..

      • rmk on 17/09/2013 - 14:41

        That's why I said I wished they'd hurry up and cancel my order, it's still saying being verified

      • davidl2 on 17/09/2013 - 17:43

        I thought PayPal refund happen immediately!
        3-5 days is the time for them(Lenovo) to earn some interest or use it elsewhere…..

  • klatscho on 17/09/2013 - 13:57

    hm, the noise cancelling headphones are still on special for $1; surely this is a price error as well… I am wondering when they are going to fix that.

    • Pobman on 17/09/2013 - 14:03

      No thats a real offer when you buy certain laptops.

  • Main Man on 17/09/2013 - 13:59

    Grrrrrr……

    I just got this now although it was dated for yesterday

    Dear Customer,

    Unfortunately, we’ve been unable to accept your recent order due to a pricing error on the Lenovo Australia/New Zealand online store.
    Based on current information this affected the following laptop configurations between Friday, September 13 and Monday September 16:
    · ThinkPad Edge E330, E531, T530, T430s & X131e display options

    · ThinkPad Helix digitizer pen, front camera and camera display.

    I apologize sincerely for the inconvenience caused and can confirm that this error has now been fixed. If you would like to place another order at the correct price, you may do this on our online store or telephone sales support centre.
    If you wish to contact me directly to discuss this further, please feel free to email me on
    [email protected]

    Yours sincerely,

    Chris Jowsey
    Online Manager, Lenovo Australia & New Zealand

  • figarow on 17/09/2013 - 14:01

    noooooooooooooooooooooooooooooooooooooooooooooooooooo

  • victorheaven on 17/09/2013 - 14:04
    -2

    Any one's order is cancelled when they are released for manufacturing?

  • lousy on 17/09/2013 - 14:06

    The letter is pretty cold and infuriating. Pretty pathetic of them to issue the letter at this point in time following that much enquiry to their help desks

    • unicorn888 on 17/09/2013 - 14:15
      -1

      the letter is only a template…they sent same letter to everyone. No personalised email …*sigh

  • deebeetbc on 17/09/2013 - 14:16

    I had 'released to manufacturing' status on a stock i3 e330. Just checked status and it is now 'cancelled'. I have no email notification yet and my money hasn't been released from my cc (I realise this will take a while). I have just filled out the ACCC form to fight the power of Lameovo.

  • payitforward on 17/09/2013 - 14:24

    must fight for this and take it to consumer affairs .. lol … bloody big companies are messing up with these errors. disgraceful…. 1st Kogan and now Lenovo … bit skeptical about too good to be true offers ..:(

  • cashless on 17/09/2013 - 14:25
    +1

    Their "rejection" offers me the chance to email them.
    I think I'll tell them about the 7 P's
    http://en.wikipedia.org/wiki/7_Ps_(military_adage)

  • Joxer on 17/09/2013 - 14:26
    +9

    I ordered late in the piece not because I was worried about it being a 'price error' but because I was still checking to see if it was worth it. As an example MSY have just advertised a HP 15" laptop with i7-3632QM, 4GB RAM, 500GB HDD, 1GB R7670M for $699. This is actually very close to the 'price error' price of the i7 Lenovo.

    As a further example I bought a laptop for my sister in law for $599 which was an Acer with i5/GT640M about 8 MONTHS ago. Surely with haswell cores now around this sort of run out isn't that much out of the ballpark? (I ordered a $470 E531 i3). Fair enough if they're going to lose money on it I don't expect them to honour it but I for one was not thinking I was 'taking advantage' of any error but making a purchase on a legitimate offer.

    I have yet to receive any email regarding any cancellation and I am very surprised that it took Lenovo so long to rectify the website especially after people have called and confirmed the prices were 'correct', leading me to order on that basis of 'if it were an error they would have said/done something'. That should have rung alarm bells to Lenovo. If my order is to be cancelled I will be quite upset that it will take so long for them to actually notify me and continued to allow the orders to be made for such an extended period of time. If anything, I hope they learn from their mistake.

  • Blugok on 17/09/2013 - 14:26

    Anyone knows why there isn't any law in Australia to prevent online shopping companies to get away with so-called pricing error?
    In this instance, the pricing error went on for more than 2 days. Granted they were on weekend, but surely a big company like LamENOVO would have their IT support in other countries with cheaper labour cost.

    • Joxer on 17/09/2013 - 14:37

      It all depends on where the company operates and the jurisdiction. Websites are notoriously difficult as they may be governed by their local jurisdiction (e.g. the US) but even so the commonwealth laws should still apply re Trade Practices Act legislation and to a lesser extent the Sale of Goods act or Fair Trading Acts of relevant States.

      Even it being a weekend, I think with something like a 24/7 shop or online shop you are still accountable obviously. The question is to what degree, which I couldn't say (I do criminal not consumer law).

      • tonyjzx on 17/09/2013 - 14:46
        +1

        sure there are laws for blatantly deceptive behaviour but do you honestly think Lenovo did this deliberately?

        think about how many man hours is required to reverse these orders

        everyone is thinking malicious intent when its just a bad mistake

    • atlas on 17/09/2013 - 14:50
      +2

      Just because you're a bigger company doesn't mean different rules should apply.

    • mycosys on 23/09/2013 - 01:01

      Because it would be a stupid law that would send good companies (esp small ones) to the wall, reduce competition and require every company to increase their margins on EVERYTHING to cover the TIMES it does happen, as it WILL happen to EVERY one of them at some point. It might be good for one purchase but overall it would be a BAD thing. There IS a llaw that deals with it and that aw EXPLICITLY acknowledges that people make legitimate pricing errors every day, and EXPLICITLY says that they have NO responsibility to do anything other than remove it from sale until the error is corrected once they figure it out.
      As I said before, I you put the price of your car on the windscreen in multipe sheets and part fell off, would you still sell it for the price left? would you sell a $20k car for 2k, or 200? What about if you told your kid to put it on and instead of 9,995 they put 5,999?
      You wouldnt would you - you would apologise politely, say what the correct price was and get on with your life. Anyone that expected you to honour it and got agro simply because of the 'inconvenience' of seeing the wrong price - you wouldnt feel charitable to them would you? How about if they badmouthed you all over the place and called you a scammer, simply cos of an accident? Wouldnt that feel great - totally fair?

  • unicorn888 on 17/09/2013 - 14:33

    They just posted an announcement on their facebook..lameee..

  • imagetech on 17/09/2013 - 14:35

    My order information was just changed: ThinkPad Noise-Cancelling Earbuds, Estimated Delivery Date: 2013/09/22.
    No information for laptop yet.

    • malkakas on 17/09/2013 - 14:50

      Probably more than half of the orders are already manufactured by Lenovo manufacturing plants in China.

    • Black Hole on 17/09/2013 - 14:52
      +5

      We are living in a society of blame blame blame. It is just so lame. Lamer than Lamenovo. Our society is damned for keep thinking of damages as a result of some simple human mistake no matter how minor it is.

      • wtfnodeal on 17/09/2013 - 15:22
        +2

        Minor damage comes with minor compensation then. How about an official apology letter instead of nothing from them at all? Or they are waiting for Gerry Harvey to draft them another professional statement?

      • Flyeroz on 17/09/2013 - 21:57
        +1

        Clearly it was a pricing error when the dollars are deducted after selecting better display.
        It was worth a try, it didn't work, bad luck.
        All email sent out were just a standard emails, probably they selected wrong one (saying buyer requested cancellation.
        Some people have genuine reason for feeling upset, but some just lost the plot.

    • skinny on 17/09/2013 - 15:11
      +1

      Are you feeling a bit lighter after posting it?

      • Derrick Crane on 17/09/2013 - 15:15
        +1

        Get your credit limit increased.

  • malkakas on 17/09/2013 - 14:42

    I think this whole special thing was a well planned campaign by Lenovo marketing team.
    Somebody tried to bump up the sales by giving the special offer, and the sales reps confirmed the validity of offer. They can't just get away by saying it was a pricing error when their sales reps have confirmed the pricing in the weekend.

    It is ridiculous to see them offering to sell the same laptop for so called CORRECT PRICE.

  • micky9191 on 17/09/2013 - 14:51
    +3

    I just called an spoke to a manager. Apparently they said the error for the artic blue and FHD screen was due to a subtraction not addition. However if you look at the pricing now there is no "addition" for the artic blue spec and the "addition" for the FDH screen is 99 dollars and does not match the 176 discount we received. Even one of their managers was giving me incorrect information. There argument and reasoning doesn't match up.

  • RocketSwitch on 17/09/2013 - 14:51
    +3

    Just got the cancel email.

    It's war.

    • mycosys on 23/09/2013 - 01:10

      Im going to continue my earlier anology. You see a car you like with a for sale price of $2000. You know that that is the BEST deal you will EVER see on one - you think gotta be too good to be true. You drool over it, contact the guy, have a look, and when it finally comes time to talk turkey you both realise there has been a mixup and a 0 has fallen off the windscreen - It's 20k.
      Do you make a massive scene infront of his neighbours and family? beat the guy up? Call him a scammer to everyone you can find? Or just shake his hand, say fair enough and walk away? Who would be the one in the wrong if you did any of the former?

  • Colombian on 17/09/2013 - 14:54
    +2

    They just posted about the issue in their facebook page https://www.facebook.com/LenovoANZ
    Time to write them a public complaint.

    • [Deactivated] on 17/09/2013 - 14:58

      I like the picture of the Lenovo next to a torts law textbook…

      • bargaino on 17/09/2013 - 15:18

        Should be contract law?

  • cheepwun on 17/09/2013 - 15:01
    +2

    What surprises me is they waited 'til Tuesday to tell us this.

  • unity1 on 17/09/2013 - 15:01
    +12

    I still have an e531 saved in my cart. Anyone know how long you can keep an item saved in your cart? I might wait a week when this has all died down and see what happens when I submit my order.

    • salem on 17/09/2013 - 15:10

      The default order history view is 7 days. So at a guess I'd give it a crack on Friday.

      • unity1 on 17/09/2013 - 15:20
        +1

        Thanks. I saved it in my cart either Monday morning or Monday evening. I don't expect it to be honoured nor do I need one, but if it arrives I would pass it on to a fellow ozbargainer at cost price.

  • cheepwun on 17/09/2013 - 15:08
    +2

    http://www.afr.com/p/technology/targeted_online_marketing_bo…
    Targeted online marketing boosts PC maker Lenovo

    • unicorn888 on 17/09/2013 - 15:21
      +3

      Did they make this purposely to increase their traffic ? a bit suspicious

      • wtfnodeal on 17/09/2013 - 15:26

        Not surprise if it worked on HN and Kogan before. Having said that at least Graysonline and Kogan handled pricing error better than Lenovo. I have not received any cancellation email yet.

      • OBone on 17/09/2013 - 22:05

        If I was a cynic I'd believe that was a possibility.

        • mycosys on 23/09/2013 - 01:16

          I would think that this is the exact opposite. OzBargainers are not, on the whole, their target demographic. Their target market is the corporate and workstation environment, not average home end-users.

    • Lionmaru-G on 17/09/2013 - 15:26
      +1

      Maybe they did pull this stunt on purpose so that they could get hold of our details
      I wont be surprised if they sell our name address email and phone number details to other telemarketers or spammers!

      • iseenya on 17/09/2013 - 18:05

        The spam has started already! I've just received 2x emails from Budget PC in Victoria (who I've never heard of, or corresponded with), offering me a (surprise, surprise!) Lenovo laptop for $599.

        Clearly our 'friends' at Lenovo HAVE passed on (sold?) the email addresses of the many potential buyers that their weekend exploit has unearthed.

        • nismo on 17/09/2013 - 18:11
          +1

          There is a deal posted on ozbargain http://www.ozbargain.com.au/node/116617

          Normally there isn't anything wrong with Budget PC, they've just chosen a bad time to post a Lenovo deal…

          Perhaps they thought it was a good time..

          They've had pretty popular deals in the past and I don't think they are related to lenov..

          http://www.ozbargain.com.au/deals/budgetpc.com.au

        • iseenya on 17/09/2013 - 18:35

          I haven't heard of Budget previously, much less signed up for their spam advertisements and have just replied to Lenovo's cancellation letter with the following:

          Attention: Chris Jowsey

          As if the below debacle wasn't a serious enough customer relations failure by Lenovo, it is now apparent that Lenovo have passed on the names and addresses of the many potential customers who were misled thereby. As a result, spam is now arriving from your dealer Budget PC in Mt Waverley, offering to sell me a Lenovo laptop.

          In the footer, Budget PC's email states, "You are receiving this email because you opted in at our website." I did no such thing - I have never even heard of Budget PC. Their email clearly results from Lenovo Australia improperly distributing the names and addresses of potential customers, harvested by Lenovo's misleading website pricing.

          Please advise immediately what action will be taken by Lenovo to rectify the blatant breach of privacy which this misuse of customer information represents.

        • mycosys on 23/09/2013 - 01:23

          So the ONLY place you have ever used this email was when ordering with Lenovo?
          If it isnt (pretty sure here) then why would would your top suspect be Lenovo? Why would you believe that one of the largest companies in the world would need to sell your details (rather than just quietly feed them to the chinese govt who part own them). They dont even target the consumer PC market, and the potential cost to them of doing so (as their real business is corporate high security environments) is more than they could ever make from some tiny dealer of a dealer of a dealer.

        • Flyeroz on 23/09/2013 - 01:32
          +1

          Simple pricing error turns into conspiracy theory…
          Oh dear.

  • squeeb on 17/09/2013 - 15:24
    +7

    If this truly was a pricing error, one would think that Lenovo should have robust internal controls in place to prevent these sort of mistakes. We accept that humans make mistakes but to not have policy in place to prevent and cope with it is daft.

    1. Checking and confirmation of online pricing.
    2. Manager approval prior to website pricing change.
    3. Checking of online coupon codes.
    4. Monitoring of online sales - abnormal volumes, spikes in sales.
    5. Feedback and escalation of customer comments from online and telephone sales staff.
    6. Confirming cancellations prior to sending cancellation emails.
      etc.

    Lenovo has very inefficient and weak internal controls to let this go unchecked for so long. I would presume that it is now an absolute nightmare to weed through all the sales, find all the unacceptable configurations and reverse all the orders and payments. I hope that people at Lenovo have a good look at their policies and learn from their mistakes.

  • RocketSwitch on 17/09/2013 - 15:25
    +6

    Complain on their Facebook, love the comments people are making!

  • fusion17 on 17/09/2013 - 15:29
    +1

    Dear X
    Your order has been cancelled as you requested.

    We thank you for your interest in our products and hope we can help you in the future.

    Kind regards
    Lenovo Australia

    I swear every time i read 'as you requested' i get infuriated.

  • Splashtash on 17/09/2013 - 15:34

    People had confirmed talking with online sales members that this wasn't a price error so in terms of that statement cant we complain with sound evidence demonstrating they are in the wrong? Did anyone screen shot them talking with an online sales person?

  • unicorn888 on 17/09/2013 - 15:36

    they now have 15% off..wth.. http://imgur.com/MC7ZWFV

    • nismo on 17/09/2013 - 17:04
      +1

      It's for the upper-spec E531 laptops and I saw that (15% off) yesterday, maybe even the day before. Pretty sure that's not new.

  • EddieObeid on 17/09/2013 - 15:49

    The only hope for me now is to get the 9$ back from Starthere.com.au :-) let's see if that comes through.

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