Is it worth opening a dispute?

Ltqf8h on 22/06/2013 - 14:08

Hi. I bought a small item online about 6 weeks ago through Paypal on my Credit card, and haven't received it. Tried contacting the seller about a week ago via their website and have received no response. I can't raise a dispute via Paypal wince it has already been 45 days since the transaction date. I have had similar Paypal disputes resolved in my favour in the past, but this time, I was too late. So I am wondering if it is worth my time calling up 28 degrees (credit card provider) to dispute it, since it is only a small amount of $3.95 USD, or should I just forget about it. Thanks

FYI, the item I bought was a torch, details in the link.
http://www.ozbargain.com.au/node/102246

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Comments

  • kwaker on 22/06/2013 - 14:56
    -1

    Forget it. How much is your time stress phone and internet credit worth

    I thought I was bad yet im shocked you even considered it for such a small sum

  • kwaker on 22/06/2013 - 14:57

    If its really bothering you buy the item again then do a paypal dispute

  • Deebs on 22/06/2013 - 18:37

    Looks like you're not the only one that haven't received theirs, so you can either wait or open a dispute on principle. Personally 45 days for a small item I'd open a dispute, considering I've received things from dealextreme and other cheap asian sites faster and this is an Australian site.

    Additionally on their own site they have this.

    "Q: What prompted you to build a deal site like this?
    A:The explosion of deal sites over the past 12 months has seen incredible backlash from consumers because customers constantly are not receiving their products within acceptable timelines, or they are receiving products that are not as per the advertised imagery.
    80% of deals have please allow 2-4 weeks for delivery, and in some cases 4-8 weeks. Who wants to purchase a product and wait a whole month, then when the product doesn’t arrive who has the time to send and receive automatic replies from deal sites and merchants informing them that the matter is being looked into. Here at Zingy we have built our fan base and our entire site around the ethos that “enough is enough”.
    Its great to have access to fantastic specials but why promote a product that is not in a warehouse ready to be posted immediately."

  • gomertose on 22/06/2013 - 18:45

    Only you will know what your time is worth. If you want to do it on principle, then go ahead, because it's not about the money is it?

    • berger on 22/06/2013 - 23:11

      For me, it's one less beer at the pub, but I would open a dispute on principle. This company may have 50 torches not delivered, and pocketed a lot of money for nothing. Don't let them get away with anything!

  • kwaker on 23/06/2013 - 11:54

    If they have done this consistently and you know it then you try to reason with paypal to open a claim under exceptional circumstances. If they refuse then lodge a complaint with the financial services ombudsman stating that paypal were negligent and ignoring your complaint was wrong knowing multiple transactions were fraudulent and still allowing payments. Paypal dont want to pay the fines so they resolve things quickly

    Paypal do not comply with australian laws until they are forced too. The more complaints lodged with the ombudsman will eventually get more scrutiny of their practises.

  • Moots on 23/06/2013 - 16:34

    It's worth the PayPal dispute; anything further do not bother. I'm feeling fortunate to leave that website without having an epileptic fit.

  • Macgyver on 23/06/2013 - 17:05

    I would wait. Mine came on Friday.

  • aripper on 23/06/2013 - 20:43
    +1

    When you buy ANYTHING via Paypal - and it hasn't arrived after one month… lodge a dispute! All Paypal do anyway is forward your complaint to the seller and ask for reply.
    That reply is lodged on the Paypal site under your "dispute and you are asked for your reply (back and forth etc etc etc)until the matter is somehow solved. Paypal themselves do not even know what is transpiring until the buyer, out of frustration with no headway being made, upgrades it to a claim. Then someone at Paypal examines the back and forth exchanges and makes a ruling.

    I've heard it said that Paypal favour the seller because they pay the commission, but Paypal wont tolerate a seller whose poor actions reflect on Paypal's "good" name.

    But here's the drum, if you paid for your item through Paypal then you agreed to their terms and conditions when you opened your account. You can still make a complaint to Ebay (although they are not obliged to do anything either) or investigate your rights here in Oz as we have some of the toughest laws of compliance on the planet for sellers to strap up to.

    I've put in a lot of time over the years for the "principle" of matters and got a lot of satisfaction to see someone get their "comeuppence" - but I've got to say, on looking back, I could have done so much more with the time I put into these similar things.

    Probably best put by kwaker when he said "Forget it. How much is your time stress phone and internet credit worth"
    Only you can answer that tqf8h.

  • aripper on 23/06/2013 - 20:49

    Just another thought tqf8h… paying via Paypal usually invokes a Credit card transaction. If so, investigate a "reversal of the payment via your bank it will show on your credit card as a transaction normally. They will do all the work for you if it qualifies for their attention. Try them. Worked fine for me several times when all else failed.

  • BudgetGadgets on 24/06/2013 - 19:26
    -1

    If the seller refuses to communicate and solve your case timely and fairly.
    Suggest you to apply for payment reversal, 180 days limitation

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