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• 

  cacbm on 09/08/2007 - 20:43

  Hey Steve,

  I made an enquiry through the MoneyBackCo website, but I think I read that I have to wait for two months for a response regarding a particular transaction. Is that correct? It just seems to me that a two month wait is rather long.

  Alan

• 

  Steve on 09/08/2007 - 21:43

  Hi Alan,

  At the moment its taking the networks a long time in some cases to reply to enquiries, we're trying to get them to adopt a better process to track and respond to queries but we can't force them to unfortunately. The two months is generally the time it takes for a merchant via a network to pay out to us, and that time allows for canceled and returned items which results in the loss of moneyback.

  We'd obviously like it to be much faster too…

  Hope this helps?

  Cheers,
  Steve

• 

  Steve on 09/08/2007 - 23:25

  And a few more, bringing the total to 55:

  • Viche VIP - A Luxury Gift Experience (10%)
  • UGGYS Australian Ugg Boots (7.5%)
  • My Secret Place (10%)
  • E Way Wholesale (10%)
  • ITTAZ (15%)
  • Moonpig.com.au Personalised Greeting Cards Online (20%)
  • Hotel.com.au - Worldwide Hotels ($1.00)
  • Australia Gift Shop (8%)
  • RippaDirect - Affordable children''s clothes, baby clothing and much more at discounted prices. (10%)
  • HooHaa! Presidential Card Offer ($3.50)
  • Ryda Dot Com - DNL (1%)
  • HouseMinders ($1.00)
  • Chinese Yellow Pages Online ($20.00)
  • BDM Trading (10%)
  • Far-Q Designs (20%)
  • Cash Doctors ($20.00)
• 

  cstt1922 on 14/08/2007 - 11:24

  Hi Alan,

  If you look at the business model of Money Back companies, a big chunk of their profit comes from unclaimed or unprocessed amounts which means it's intentional to delay processing claims and related queries so that some of the buyers forget about their claims.

  Two months is insane. The maximum it should take them is 1-2 weeks considering there are two other parties involved and each can take 2-3 days to respond to queries.

  Thanks

  • 

    scotty on 14/08/2007 - 14:16

    Unless the other party they are dealing with is DGM, which has sloooow reports comparing to ClixGalore and CommissionMonster…

    Unfortunately some merchants are only partnered with DGM, especially those high profile ones like Dell and Apple :(

  • 

    Steve on 14/08/2007 - 18:22

    Sorry cstt1922 thats simply not true.

    Delays are due to the restrictions imposed by the affiliate networks not intentional delays by us. The delay in receiving money from the merchant via the network which is in the order of 60 days is due to the fact that most merchants offer refund or cancellation services and as such they need to be sure that a sale item isn't going to be returned before paying out commission for that item, and thats just business sense.

    When it comes to transactions which fail to track we are totally in the hands of the affiliate network and the merchants themselves. We send enquiries off to the network associated every 2 weeks and we then have to wait for them to contact the merchant and for them to approve or decline the claim. You have to understand that affiliate networks receive thousands of transactions a day and that the merchant will be handling hundreds if not thousands of orders a day, and so when we submit an enquiry for one sale, the network has to find the corresponding click and then ask the merchant for their view on the transaction. A merchant isn't going to necessarily make it a top priority to track down a single order for which they'll then have to pay a commission on.

    In general we've found clix and CommissionMonster to be pretty responsive with enquiries, sending them off to the merchants fairly quickly, whereas DGM is not so pro-active, but you need to remember that its in the networks' interest too to get a missed transaction re-instated as they will get their cut of it.

    Basically what I'm saying is that delays in processing of payments and enquires is out or our hands and totally refute your assertion that we deliberately delay the process ourselves in the hope that the claim is forgotten about, remember if the transaction hasn't tracked then the only real winner is the merchant as they've had a sale for which they haven't had to pay commission on.

    Cheers Steve.

• 

  cstt1922 on 23/08/2007 - 16:04

  Hi Steve,

  I am well aware of this entire system. You are basing your response on the premise that if transaction is not claimed, no commission will be paid by the merchant. How can that be when somebody clicks through your page to a merchant page and as soon he or she makes a purchase, the sale is credited into your account (Moneyback in this case). Now if no claim is made by the customer, you pocket that money and not the merchant.

  So in this entire chain, if there are any delays, they would only benefit Moneybackco and not anyone else.

  Thanks

  • 

    Steve on 23/08/2007 - 16:48

    I'm sorry but it just doesn't work like that, why not register with an affiliate network yourself, I'm sure you will just dismiss whatever I try to explain so the best way would be to research it properly yourself before making further comment.

    Cheers Steve.

• 

  cstt1922 on 23/08/2007 - 16:08

  And to be honest, there is nothing to hide about this. If you offer 100% cashback, then that's how you are supposed to make money for yourself. Now please don't say that you are on a mission to help the Australian buyers :)

  • 

    Steve on 23/08/2007 - 16:49

    We charge a $10 annual membership fee, that's how we make a little money.

    Cheers Steve.

    • 

      [Deactivated] on 18/10/2007 - 21:49

      I am with cstt1922! MBC would make a hell of a lot of $$$$$$$$$$$$$$$$$$ from unclaimed transactions!

• 

  bevisaurus on 18/10/2007 - 23:52

  Hey Steve,

  Just want to let you know that you're doing a great job.

  Cheers
  B

  • 

    Steve on 19/10/2007 - 18:47

    Thank you :-)

• 

  Evil-Elmo on 19/10/2007 - 15:55

  I have not used MBC much, or for very long, infact I haven't had a payout… yet. But, given that most transaction automatically start tracking after purchase, it is difficult for the customer to 'forget' about the transaction. Their MBC account automatically pops up with all the details.

  The only ones which could be 'forgotten' about are those which, for some reason, don't automatically track. Now, I'm sure this does happen from time to time (but presumably not regularly), and when it does I'm sure most customers would submit an enquiry form and get it sorted.

  How about giving MBC some of the benefit of the doubt eh? :)

  • 

    Steve on 19/10/2007 - 18:47

    Thanks mate :-)

  • 

    [Deactivated] on 19/10/2007 - 23:19

    I've been using MBC for moths now. I would say 20% - 30% of my transactions are not tracked. I have followed all the instructions on the MBC website without any mayor improvments.

    I would say I have a very good practical understanding of how affiliate network work as I am a member of several networks (eg. Commission Junction).

    • 

      Steve on 20/10/2007 - 17:27

      Please complete an enquiry form for each missing transaction and we'll do our utmost to get you the moneyback you're owed, as we do for every enquiry.

      Thanks.

• 

  bevisaurus on 25/10/2007 - 23:57

  hi steve,

  i have a store request, is it possible to get money back from www.skincarestore.com.au or it's US counterpart?

  cheers
  B

  — double checked and guess what? you have it!

  • 

    Steve on 26/10/2007 - 04:16

    :-)

• 

  leiiv on 11/08/2009 - 17:24

  Hi Steve, any possibility of getting UBank? :D

  • 

    Steve on 11/08/2009 - 19:40

    Unfortunately not, from the UBank thread (http://www.ozbargain.com.au/node/15234#comment-86340)

    Hello - we currently have no plans to offer this. We prefer our customers to sign up with UBank for the benefits of our offer (rates and service), not to get a short term cash benefit.
    Speak soon,
    Gerd

    I tried to contact Gerd directly to no avail :-(