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$0.50 for 1 Year of Australian Web Hosting, with True 24/7 Phone Support

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$0.50 for 1 Year of Australian Web Hosting, with True 24/7 Phone Support
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Store RepServersINseconds on 06/03/2013 - 20:44 serversinseconds.com.au (1954 clicks)
50CENTS

Short for cash? Want to host your website cheap? We'll do an Australian web hosting plan for just $0.50 for the first year.

Seriously, 50 cents. Not per month, total.

With that you get - 5GB of disk space, 20GB of monthly transfer, 24/7 phone support, 1 hour guaranteed email response times, and cheap domain names.

To get this deal, order our Starter AU web hosting plan annually, and use the coupon code 50CENTS in the order form.

http://www.serversinseconds.com.au/

Only available until 13/3/13.

Matt Goodwin
ServersINseconds

Internet Web Hosting

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closed Comments

  • c64 on 06/03/2013 - 21:12

    nice!

    where are the servers located btw?

    • lukelegend on 06/03/2013 - 21:31

      Sydney, Australia

      • Store RepServersINseconds @ ServersINseconds on 06/03/2013 - 21:38

        Thanks lukelegend.

        I realise the datacentre address is buried in amongst our FAQs.

        I'll speak to our guys about making it more prominent.

        Matt Goodwin
        ServersINseconds

    • Store RepServersINseconds @ ServersINseconds on 06/03/2013 - 21:37

      Hi mattgal.

      We're in the Global Switch datacentre in Sydney.

      If there's anything else you'd like clarified, reply here, email us at [email protected], or call us up 24/7 on 03 9005 7723.

      Thanks.

      Matt Goodwin
      ServersINseconds

  • stebie on 06/03/2013 - 21:12

    Awesome price for one year's hosting with decent support and SLA!

    • Store RepServersINseconds @ ServersINseconds on 06/03/2013 - 21:40
      +3

      Thanks steble.

      We're doing this in the hope that once clients see what we do, recommendations wont be a problem.

      Matt Goodwin
      ServersINseconds

  • mattosoft on 06/03/2013 - 21:13

    Cheers guys, just used it for my business website that hosting expired on a couple months ago :-)

    • Store RepServersINseconds @ ServersINseconds on 06/03/2013 - 21:42

      No worries mattosoft, easy done.

      Were you on an Aussie server? That extra speed can turn visitors into clients.

      Matt Goodwin
      ServersINseconds

  • Moots on 06/03/2013 - 21:25

    Matt, how does the monthly refund bit work? hehe.

    • Store RepServersINseconds @ ServersINseconds on 06/03/2013 - 21:48
      +2

      Hi Moots.

      Naturally, we'll do it. I don't think it'll cost us much.

      For those of you new to our services (Moots isn't one) we do a 100% of your monthly web hosting plan price SLA as standard with all our services. So if your web hosting account goes down for more than 20 minutes in a month, we refund that month in full.

      Pay for performance hosting, and when other hosts copy our SLA, we hope our clients remember who moved first.

      Thanks for the opportunity to spruik Moots.

      Matt Goodwin
      ServersINseconds

      • kirynflare on 06/03/2013 - 23:10

        Is that 20 minutes in a month the total downtime experienced in a month (e.g. more than twenty 1 min downtimes, rather than only guarantee that each downtime will not exceed 20 min?)

        Also, how is downtime measured usually?

        I'm new to this, so thanks in advance :)

        • Store RepServersINseconds @ ServersINseconds on 06/03/2013 - 23:16
          +1

          Hi klrynflare.

          Thanks for considering ServersINseconds for your needs.

          It's 20 minutes of downtime collectively in a month. If we have 21 minutes of downtime, you get paid out your full monthly web hosting plan price.

          It's measured by our monitoring system, but we welcome clients who wish to use their own monitoring.

          If you've got any further questions, just let us know.

          Matt Goodwin
          ServersINseconds

  • JoeSoap on 06/03/2013 - 22:38

    Thanks good deal just ordered for my domain.

    • Store RepServersINseconds @ ServersINseconds on 07/03/2013 - 08:17

      No worries JoeSoap, I see an order from you.

      If you need any help getting set up, fire us off an email or give us a call, and we'll make sure you're sorted quickly.

      Thanks.

      Matt Goodwin
      ServersINseconds

      • dealman on 07/03/2013 - 12:05

        HI Matt,
        What about the next year onwards mate?

        And do you guys have a website builder , wordpress , etc liek a built in package ?
        Thanks

  • snowcold on 06/03/2013 - 23:38

    Thanks. Registered my domain. Does it support APNS (Apple Push Notification service)?

    For APNs traffic to get past your firewall, you'll need to open these ports:

    TCP port 5223 (used by devices to communicate to the APNs servers)
    TCP port 2195 (used to send notifications to the APNs)
    TCP port 2196 (used by the APNs feedback service)
    TCP Port 443 (used as a fallback on Wi-fi only, when devices are unable to communicate to APNs on port 5223)
    The APNs servers use load balancing. Your devices will not always connect to the same public IP address for notifications. The entire 17.0.0.0/8 address block is assigned to Apple, so it's best to allow this range in your firewall settings.

    • Store RepServersINseconds @ ServersINseconds on 07/03/2013 - 08:15

      Hi sujithgokul.

      Thanks for ordering.

      With APNS - we just do a standard web hosting setup with this offer. For opening of ports you'd require a VPS or dedicated server.

      Thanks again.

      Matt Goodwin
      ServersINseconds

  • xtremelywild on 06/03/2013 - 23:44

    What would happen to existing customers?

    • Andreu on 07/03/2013 - 08:14

      Yeah. I just signed up to 3 years a few days ago.. :(

      • Store RepServersINseconds @ ServersINseconds on 07/03/2013 - 08:21

        Hi Andreu.

        You're welcome to use this promo for another account if you wish.

        I know you got your account on another significantly discounted promotion of ours, and it continues to offer great value for you and your site.

        Matt Goodwin
        ServersINseconds

    • Store RepServersINseconds @ ServersINseconds on 07/03/2013 - 08:19

      Hi xtremelywild.

      Existing customers are welcome to use this offer for a new account. Apart from that they are unaffected.

      Matt Goodwin
      ServersINseconds

  • glitchx on 06/03/2013 - 23:52
    +5

    Was customer info compromised in this ?

    http://www.theregister.co.uk/2013/02/26/johor_hacking_crew_s…

    • Store RepServersINseconds @ ServersINseconds on 07/03/2013 - 08:24

      Hello glitchx.

      Our techs have gone through the logs in fine detail, and have run varied checks on the server, and we don't believe any customer data was accessed.

      I know it's still not good, but these things happen with out of date Wordpress installations.

      We're still looking into the situation as our top priority.

      Matt Goodwin
      ServersINseconds

    • ozmk on 07/03/2013 - 10:43

      hi rep, it seems your hosting servers have been compromised by hackers to crack the ABC websites last week.

      http://www.smh.com.au/it-pro/security-it/fifty-thousand-expo…
      http://www.smh.com.au/it-pro/security-it/cracks-widen-in-abc…

      how vulnerable your system now ???

      • G5 on 07/03/2013 - 23:20

        What? Read the article again. It doesn't say their servers were used to crack the ABC websites.

        Nowhere does it mention a link between ServersInSeconds and the ABC website at all.

  • nothommus on 06/03/2013 - 23:58
    +2

    Do you guys charge to change the domain name? Im developing a website but the domain name hasnt been finalised yet and as such, ill be using a temporary domain initially.

    • basilv on 07/03/2013 - 00:49

      I also want to know the answer to this

      • Store RepServersINseconds @ ServersINseconds on 07/03/2013 - 08:47

        Hi basllv.

        You can change the domain name you host at any time by emailing us at [email protected] with the new domain name.

        We're very flexible, and are happy to help you get going with whichever domain name you want to go with.

        Matt Goodwin
        ServersINseconds

    • Store RepServersINseconds @ ServersINseconds on 07/03/2013 - 08:45

      That's fine cheese510.

      When you decide on a domain, just fire us off an email to [email protected] with the new domain name, and we'll modify your account on your server for you.

      Thanks for your interest in our promotion.

      Matt Goodwin
      ServersINseconds

      • nothommus on 07/03/2013 - 09:09

        Thanks! Ordering now!

  • RefusdClassification on 07/03/2013 - 00:46

    What happens after 1 year BTW? I assume that one reverts to the $4/month Starter plan then.

    • Store RepServersINseconds @ ServersINseconds on 07/03/2013 - 08:50

      Hi Thaal Sinestro.

      As you say, the price reverts to the normal $4 per month after the first year.

      We back our services 100%, and strongly believe you'll see the value in them when it does come time to renew.

      Matt Goodwin
      ServersINseconds

      • furythree on 11/03/2013 - 19:21

        can you cancel after 1 year or are you locked in

  • jassep on 07/03/2013 - 01:13

    AAAAARGH! I literally signed up on the $4-mo plan YESTERDAY!!!! Any chance I could be switched to this? Pretty please! :D

    • Store RepServersINseconds @ ServersINseconds on 07/03/2013 - 09:14

      Hi jassep.

      Thanks for choosing us for your needs.

      Unfortunately we can't apply the promotion retroactively, but I'm confident you'll still see the value for your money in our services.

      Feel free to sign-up for a personalised email address or domain name with the new offer if that interests you.

      Matt Goodwin
      ServersINseconds

  • [Deactivated] on 07/03/2013 - 01:26

    I ordered, thanks OP! I would just like to know, do you stack your clients excessively on boxes?

    Edit:
    So far so good, currently getting a faster ping then the hosting in my local city!

    • Store RepServersINseconds @ ServersINseconds on 07/03/2013 - 09:19
      +1

      Hi helnrich.

      With our servers we're very cautious about overloading them. As you likely know, if you put too many accounts on any single server, things break.

      We offer an industry leading web hosting SLA, and we simply couldn't do that with overloaded and unreliable servers.

      We'd get claims on our SLA if we did, and obviously that's not acceptable to us or our clients.

      Great to hear you're getting good speeds. Care to post a ping or traceroute?

      Matt Goodwin
      ServersINseconds

  • bazza236 on 07/03/2013 - 05:21

    How long have servers in seconds been around?

    How do they compare (in terms of professionality and service and uptime/reliability) with VentraIP or ServersAus?

    • Store RepServersINseconds @ ServersINseconds on 07/03/2013 - 09:38

      Hi bazza236.

      We've been operating since 1998, but were formally using our parent business name Cherry Web Hosting.

      I'd put up our services against (almost) anyone's. Nobody else offers a sub one hour email response time guaranteed, with 24/7 phone support too, a premium environment and servers, at the price we do.

      You'd have to try our hosting and have an issue to see what I mean about the support levels, and all I can suggest is you give it a try and see for yourself.

      Matt Goodwin
      ServersINseconds

      • furythree on 11/03/2013 - 19:40

        ive been hesitant to try your service but this deal is unbeatable and low risk
        so im going to give it a try!

        great marketing strategy

        • Store RepServersINseconds @ ServersINseconds on 12/03/2013 - 00:11

          Thanks furythree.

          I was wondering when you'd take the plunge. Is there anything that made you hesitant? It'd be great to know so we can alleviate those fears for future potential clients.

          Thanks again.

          Matt Goodwin
          ServersINseconds

  • subywagon on 07/03/2013 - 06:45

    :)

  • watwatwat on 07/03/2013 - 07:29
    +2

    The only way I can see this being feasible is if they don't have to offer much phone support at all. ie. make the call waiting queues over an hour so most people hang up beforehand. Anyone care to call their tech support line to test this theory? Otherwise, the economics of this just doesn't make sense.

    • theworks on 07/03/2013 - 09:02
      +1

      Im guessing theyre taking a hit in the first year to prove themselves to customers. Well either that or they are practicing something called 'overselling' where they assume that not everyone will max out their bandwidth and or server space, allowing them to sell more product than what actually exists. Not saying thats what happening here, just that it does happen

      • watwatwat on 07/03/2013 - 17:40

        I don't even care about the technology behind it. Every hosting company oversells. It's the human cost of phone support that is extremely expensive and the number one cost to the employer.

        • Store RepServersINseconds @ ServersINseconds on 08/03/2013 - 06:42

          Hi watwatwat, I appreciate your skepticism. Really. For starters it shows you care about your site.

          We're claiming a lot, and ultimately we'll have to back that up with uptime, speed, and high quality support.

          As for phone support in particular, it is a significant expense, but one we've accounted for when deciding to run the promotion.

          What makes this promotion feasible, is we're relying on the support of the Ozbargain community, hoping that what we're offering at below cost is appreciated, and we're kept in mind for any other accounts the community might have for us at our regular rates ($4/month) in the future.

          We'll bring in high quality, low cost, pay for performance Australian hosting, and our clients will recommend us from there.

          As for phone support wait times, I've heard one client complain of a 10 minute wait, once. Give us a call to test us out. 03 9005 7723. Report back here, and we'll all see.

          Maybe a few of you could do it, so we get an average and high/low indication.

          Matt Goodwin
          ServersINseconds

  • aim54x on 07/03/2013 - 07:53

    …. and I just renewed my bluehost for three years…… Your service completely slipped my mind…… Great offer though

  • the-mal on 07/03/2013 - 07:59

    Do you guys support Python?

    • deepc on 07/03/2013 - 09:47

      I emailed them last night and yes they do.

  • jazoom on 07/03/2013 - 08:14

    Good stuff. Can we bring our own .com domain for this?

    • nothommus on 07/03/2013 - 09:12

      Of course you can. I'd be surprised if you found many hosts which didnt allow this (nor should you use any if you do find them)

  • Alley Cat on 07/03/2013 - 08:54
    +1

    Do you provide SSH access as well and support installing specific software such as git?

    • Store RepServersINseconds @ ServersINseconds on 08/03/2013 - 06:48

      No SSH is not supported on our Starter AU plan.

      I'd recommend you contact our support staff at [email protected] to see what we can do as far as git goes.

      I'm a tech, but through the support and server admin staff you'll get a definitive answer.

      Thanks.

      Matt Goodwin
      ServersINseconds

  • [Deactivated] on 07/03/2013 - 09:03

    I've finally come to realise that free hosting just doesn't work, especially with installations which use php because most of them have 50kb-500kb file size limits that can prevent them from working properly. All I'm looking for is hosting which does as I ask it to and doesn't destroy my WordPress installation because it can't handle the scripts. Would this be a good deal for me?

    • theworks on 07/03/2013 - 09:06

      Not to mention restrictions on what functions php can be used (ie, email will often be disabled to prevent spam abuse).

    • Store RepServersINseconds @ ServersINseconds on 08/03/2013 - 06:50

      Hi voolish.

      I don't believe there is a limit on PHP file sizes. You can check by emailing [email protected], but I'm pretty sure that restriction is one that free hosts use.

      Matt Goodwin
      ServersINseconds

  • The Muzz on 07/03/2013 - 09:42

    Hi Matt,

    I'd just like clarity on the following: I just registered my domains as per your 50c deal above, and noted on your FAQ page under Billing, the T&C under the question "Is my hosting account renewed at the end of the year automatically" that you state:

    • No. Because we use an established third-party payment processing company, we don't even have your credit card details on record.
    • Naturally, if you choose not to renew you may simply ignore the renewal notices.

    Can you please advise then, why when I just completed payment via Paypal, it automatically set up a recurring annual payment to 'Matthew Goodwin' with the original non-discounted annual cost? How can I cancel this recurring payment, so that I may choose which domains I would like to renew manually?
    Thanks,
    Steve

    • nothommus on 07/03/2013 - 09:43
      +1

      You can cancel that through paypal. Look under your settings.

      • The Muzz on 07/03/2013 - 09:46
        +1

        OK, didn't want to cancel the initial payment. Something for buyers to note, however.
        Thanks.

    • Store RepServersINseconds @ ServersINseconds on 08/03/2013 - 06:54

      Hi stevem05.

      That page needs to be updated. If you use PayPal, the subscription is by default set to recur at the normal $4/month price at the end of the first year.

      You can cancel this if you wish, and either pay for the renewal if you think we're worth that $4/month, or cancel your account within your control panel with us.

      Matt Goodwin
      ServersINseconds

  • alect on 07/03/2013 - 10:31
    +1

    Do you support Wordpress sites?

    • grimace3 on 07/03/2013 - 10:49

      Yes these plans can support Wordpress.

  • morphjk on 07/03/2013 - 10:43

    Will this support a forum? Looking at setting up a forum

    • nothommus on 07/03/2013 - 11:02

      Should do quite happily, just be careful of the bandwidth if it grows.

  • myoda on 07/03/2013 - 11:13

    EDIT: Ah you just answered my question above….

    Call me a noob, but do you support Wordpress? And how would that work, develop web site in wordpress then upload it, or can we run blogging software on your site and log in to add it.

    Sorry, totally new to how this would work…

    • snowcold on 07/03/2013 - 13:46

      Both. You can either ftp it and host your website or there is a one click fresh installation of wordpress and other popular opensource packages

  • nats on 07/03/2013 - 11:44

    Great deal, signed up and wandering what the turn around time is for new accounts, cheers

    • nats on 07/03/2013 - 11:50

      Disregard, was already active, Thanks

  • Aneurism on 07/03/2013 - 11:54
    -1

    " Australian web hosting plan" … "5GB of disk space, 20GB"

    This is a misrepresentation.. The "Australian webhosting plan" has 100GB transfer.
    So do you actually get the webhosting plan with 100GB or some different plan with 20GB.

    If it is a different plan with 20GB it shouldn't be advertised as the "Australian webhosting plan" as it is something different.

    • Store RepServersINseconds @ ServersINseconds on 08/03/2013 - 06:59

      Hi Aneurism.

      Let me look into this. I'm not sure if I've made a mistake.

      I'll update here later today.

      Matt Goodwin
      ServersINseconds

      • alo1234 on 09/03/2013 - 21:52

        Can you please let us know when this is updated. Thanks Matt.

  • dealman on 07/03/2013 - 12:09

    Hi Mate,
    Can I support multiple domain names / websites (Wordpress installations) set up under one hosting account because the other sites won't take up too much space ?

    Thanks,

    • mgexiled on 07/03/2013 - 12:43

      I believe you would be looking for a hosting reseller account, which it seems Servers in Seconds does offer:
      http://www.serversinseconds.com.au/reseller.html
      Starting from $14/month.

      Rep, any chance of a deal on a reseller account?

    • grimace3 on 07/03/2013 - 14:20

      You could Park the domains and set them up with subdomains under the parked domain and have the subdomain point to a local directory under the original account. I'm fairly sure. (NO need for a reseller account)

      • [Deactivated] on 07/03/2013 - 14:27

        I think he means addon domains, for e.g. mydomain.com myotherdomain.com in this case it seems to be 15 which is more then substantial.

    • Store RepServersINseconds @ ServersINseconds on 08/03/2013 - 07:01

      Hi dealman.

      You could set that up using addon domains, of which there are 15 on this plan.

      You wouldn't get a cPanel for each though, they'd all share the one.

      Matt Goodwin
      ServersINseconds

  • hfhf on 07/03/2013 - 15:50

    Darn, I'm overseas right now. Getting hit by the MaxMind Error rejection code.

    • Store RepServersINseconds @ ServersINseconds on 08/03/2013 - 07:02

      Hi hfhf.

      Send us an email with the details in the fields in our order system, and we'll put it through manually for you.

      Matt Goodwin
      ServersINseconds

  • bargain lover on 07/03/2013 - 16:57

    Whats the security setup? https throughout for login? SSH keys? SFTP for secure uploading? Can I host an SSL site?

    • bargain lover on 07/03/2013 - 17:02

      Hmmmm…

      https://sis.serversinseconds.com.au:2083/login/

      "You attempted to reach sis.serversinseconds.com.au, but the server presented a certificate issued by an entity that is not trusted by your computer's operating system"

      Oh you used a self-signer ?

      • nothommus on 07/03/2013 - 17:13

        Thats weird. The server im on doesnt give me an error message.

      • Store RepServersINseconds @ ServersINseconds on 08/03/2013 - 07:06

        Hi bargain lover.

        Yes, it's a self-signed certificate on that server. I'll get one of the guys to put a proper certificate on it in the next few days.

        There's no SSL certificates on this plan, you'd need our Value AU plan ($8/month) for that.

        Matt Goodwin
        ServersINseconds

  • kme3193 on 07/03/2013 - 23:57

    Hi, if I transfer my domain will the privacy I paid for still apply.. and also do you support domain forwarding?

    • Store RepServersINseconds @ ServersINseconds on 08/03/2013 - 07:08

      Hi kme3193.

      I'll have to check with our guys.

      I'll get back to you here later today.

      Matt Goodwin
      ServersINseconds

      • kme3193 on 08/03/2013 - 19:08

        Hi Matt… wondering if you forgot me here!

        • Store RepServersINseconds @ ServersINseconds on 12/03/2013 - 00:08

          Hi kme3193.

          Sorry, we've had a busy week and I haven't get to this yet.

          We don't offer privacy protection at the moment, but it's something we're considering for the future.

          You can always keep your domain at your existing registrar, and just use us for hosting if you want your details private.

          Thanks for your patience.

          Matt Goodwin
          ServersINseconds

        • kme3193 on 12/03/2013 - 16:49

          That's great Matt! Will need to know how to sign up doing this as it appears I need to transfer the domain during the sign up process.

          Also can you tell me about domain forwarding also… do you support this?

        • Store RepServersINseconds @ ServersINseconds on 14/03/2013 - 16:08

          Hi Kme3193.

          You don't need to transfer your domain, just select the option "I will update my nameservers on an existing domain Or I will register a new domain." in our ordering system, and you can transfer your hosting without transferring your domain name.

          We have free domain forwarding as well.

          Matt Goodwin
          ServersINseconds

  • andyy888 on 08/03/2013 - 08:11

    Hi Matt,

    Your support has been helpful, it all up and running thank you

    Andy

  • Kermitall on 08/03/2013 - 17:58

    Would I have to register a domain name to go with this hosting or could I use something like a free no-ip.info address forwarded to the ServerInSeconds address for my site?

    Trying to sign up it won't let me proceed without nominating a domain to register or transfer.

  • wired00 on 09/03/2013 - 08:28

    Just thought I'd give my feedback. I signed up yesterday - Really happy with the service. I received confirmation email within a hour or so. It offers all the standard cpanel features which are working well. I emailed early Saturday morning (today) regarding what Name Servers to delegate my existing domain - received a support email within minutes. Happy with the service so far. and for $0.50?? fantastic.

  • [Deactivated] on 09/03/2013 - 16:48

    I would just like to add, to those who it concerns, when you pay it automatically applies auto renewal.

  • aiyoyo on 23/03/2013 - 12:34

    Hi Rep, how can u transfer my existing .info domains to your?Please help.Thanks.

  • Moots on 02/04/2013 - 10:37

    For anyone that is considering ServersInSeconds.

    I have now been a customer for about 5 months. First off it was amazing service, never had hardly any downtime besides once which was about 4 straight days.

    Within the past month I am experiencing constant downtime. Constant SQL error messages on the homepage and admin.

    This seems to happen at least once a day for a couple of seconds. I am not on the site 24/7 so probably a lot more than expected.

    I do have a error log that when I check there is probably about 50+ entries of SQL data errors.

    I will be in fact looking elsewhere for hosting. I did get a call from Matt with a sensitive issue. He simply stated to send the back-up and they'll do what they can. That conversation was over within a minute and a half and not how I'd expect something like this to be handled.

    The e-mail and phone support is just an off-shore low cost service that Matt would be paying for on the site. They absolutely do nothing! You call them, explain the issue. They open a ticket on your account.

    They do not have the power to go into your Hosting plan to fix anything, they hardly know what your talking about and they are not doing anything that I cannot.

    • Store RepServersINseconds @ ServersINseconds on 02/04/2013 - 10:52

      Hi Moots.

      Constant downtime is a bit of an exaggeration don't you think? We've been having issues with MySQL on your server going down for a few minutes, then being restarted automatically a minute later. This happens once to twice per day, again for minutes at a time. All other services (http/email/DNS etc) have been up 100%.

      We are taking the MySQL issue seriously, as even a few minutes of downtime for the service a day is unacceptable.

      We've narrowed it down to a corrupted database for one of the users on that server, and are working with our server admins to restore and optimise MySQL so it doesn't occur in the future.

      I invite you to claim against our 100% money back SLA, and we should have the issue sorted later today.

      Any glitches on any server are taken extremely seriously, and we will be fixing this as a priority.

      Sorry for the inconvenience, and thanks for your patience while we sort it out.

      Matt Goodwin
      ServersINseconds

    • Store RepServersINseconds @ ServersINseconds on 02/04/2013 - 11:02

      Hi Moots.

      To follow this up, and ensure you're happy that we're thoroughly investigating the issue, I'll post the update I've got from the server admins here.

      Hello,

      We appreciate your patience.

      We would once again like to summarize the tasks. We understand that MySQL is often failing and getting restarted automatically. On analyzing the scenario we suggested following,

      1. Repair the table "Eximstats".
      2. Optimize MySQL as the the MySQL was found unoptimized.

      We hence proceed with the investigation. On detailed investigation we could see that the logs report "Database page corruption on disk".

      InnoDB: Database page corruption on disk or a failed
InnoDB: file read of page 3.
InnoDB: You may have to recover from a backup.
InnoDB: It is also possible that your operating
InnoDB: system has corrupted its own file cache
InnoDB: and rebooting your computer removes the
InnoDB: error.
InnoDB: If the corrupt page is an index page
InnoDB: you can also try to fix the corruption
InnoDB: by dumping, dropping, and reimporting
InnoDB: the corrupt table. You can use CHECK
InnoDB: TABLE to scan your table for corruption.
InnoDB: See also http://dev.mysql.com/doc/refman/5.1/en/forcing-innodb-recove…
InnoDB: about forcing recovery.
InnoDB: Ending processing because of a corrupt database page.


130325 15:44:43 mysqld_safe mysqld from pid file /var/lib/mysql/sis.serversinseconds.com.au.pid ended
130325 15:45:22 mysqld_safe Starting mysqld daemon with databases from /var/lib/mysql
130325 15:45:22 [Note] Plugin 'FEDERATED' is disabled.
130325 15:45:22 InnoDB: Initializing buffer pool, size = 16.0M
130325 15:45:22 InnoDB: Completed initialization of buffer pool
130325 15:45:22 InnoDB: Started; log sequence number 1 3726646734
130325 15:45:22 [Note] Event Scheduler: Loaded 0 events
130325 15:45:22 [Note] /usr/sbin/mysqld: ready for connections.
Version: '5.1.68-cll' socket: '/var/lib/mysql/mysql.sock' port: 3306 MySQL Community Server (GPL)
130325 15:45:40 mysqld_safe A mysqld process already exists
InnoDB: Database page corruption on disk or a failed
InnoDB: file read of page 3.
InnoDB: You may have to recover from a backup.
130325 16:05:18 InnoDB: Page dump in ascii and hex (16384 bytes):

      Further on executing 'mysqlcheck' we could see that, following error is thrown after checking the database 'sdkahrmo_coppercoastshowandshine' and hence 'mysqlcheck' is terminated.

      Got error: 2013: Lost connection to MySQL server during query when executing 'CHECK TABLE ... '

      mysql> show databases like "%sdkahrmo_coppercoastshowandshine%";
+-----------------------------------------------+
| Database (%sdkahrmo_coppercoastshowandshine%) |
+-----------------------------------------------+
| sdkahrmo_coppercoastshowandshine |
+-----------------------------------------------+
1 row in set (0.04 sec)

mysql>

      We suspected that all the databases from 'sdkahrmo_coppercoastshowandshine' has been corrupted. We hence randomly checked some databases and found that there are no issues with other databases (databases after 'sdkahrmo_coppercoastshowandshine)

      root@sis [~]# mysqlcheck zxznqddc_wp84
zxznqddc_wp84.wp_commentmeta OK
zxznqddc_wp84.wp_comments OK
zxznqddc_wp84.wp_links OK
zxznqddc_wp84.wp_options OK
zxznqddc_wp84.wp_postmeta OK
zxznqddc_wp84.wp_posts OK
zxznqddc_wp84.wp_term_relationships OK
zxznqddc_wp84.wp_term_taxonomy OK
zxznqddc_wp84.wp_terms OK
zxznqddc_wp84.wp_usermeta OK
zxznqddc_wp84.wp_users OK
root@sis [~]#

root@sis [~]# mysqlcheck ynlbrgkr_wp397
ynlbrgkr_wp397.wp_commentmeta OK
ynlbrgkr_wp397.wp_comments OK
ynlbrgkr_wp397.wp_links OK
ynlbrgkr_wp397.wp_options OK
ynlbrgkr_wp397.wp_postmeta OK
ynlbrgkr_wp397.wp_posts OK
ynlbrgkr_wp397.wp_term_relationships OK
ynlbrgkr_wp397.wp_term_taxonomy OK
ynlbrgkr_wp397.wp_terms OK
ynlbrgkr_wp397.wp_usermeta OK
ynlbrgkr_wp397.wp_users OK
root@sis [~]#

root@sis [~]# mysqlcheck xfcdiazl_joom417
xfcdiazl_joom417.jos_banner OK
xfcdiazl_joom417.jos_bannerclient OK
xfcdiazl_joom417.jos_bannertrack OK
xfcdiazl_joom417.jos_categories OK
xfcdiazl_joom417.jos_components OK
xfcdiazl_joom417.jos_contact_details OK
xfcdiazl_joom417.jos_content OK
xfcdiazl_joom417.jos_content_frontpage OK
xfcdiazl_joom417.jos_content_rating OK
xfcdiazl_joom417.jos_core_acl_aro OK
xfcdiazl_joom417.jos_core_acl_aro_groups OK
xfcdiazl_joom417.jos_core_acl_aro_map OK
xfcdiazl_joom417.jos_core_acl_aro_sections OK
xfcdiazl_joom417.jos_core_acl_groups_aro_map OK
xfcdiazl_joom417.jos_core_log_items OK
xfcdiazl_joom417.jos_core_log_searches OK
xfcdiazl_joom417.jos_groups OK
xfcdiazl_joom417.jos_menu OK
xfcdiazl_joom417.jos_menu_types OK
xfcdiazl_joom417.jos_messages OK
xfcdiazl_joom417.jos_messages_cfg OK
xfcdiazl_joom417.jos_migration_backlinks OK
xfcdiazl_joom417.jos_modules OK
xfcdiazl_joom417.jos_modules_menu OK
xfcdiazl_joom417.jos_newsfeeds OK
xfcdiazl_joom417.jos_plugins OK
xfcdiazl_joom417.jos_poll_data OK
xfcdiazl_joom417.jos_poll_date OK
xfcdiazl_joom417.jos_poll_menu OK
xfcdiazl_joom417.jos_polls OK
xfcdiazl_joom417.jos_sections OK
xfcdiazl_joom417.jos_session OK
xfcdiazl_joom417.jos_stats_agents OK
xfcdiazl_joom417.jos_templates_menu OK
xfcdiazl_joom417.jos_users OK
xfcdiazl_joom417.jos_weblinks OK
root@sis [~]#

      We could hence infer that the issue was with the database 'sdkahrmo_coppercoastshowandshine'.

      root@sis [~]# mysqlcheck sdkahrmo_coppercoastshowandshine
sdkahrmo_coppercoastshowandshine.jos_assets OK
sdkahrmo_coppercoastshowandshine.jos_associations OK
sdkahrmo_coppercoastshowandshine.jos_banner_clients OK
sdkahrmo_coppercoastshowandshine.jos_banner_tracks OK
sdkahrmo_coppercoastshowandshine.jos_banners OK
sdkahrmo_coppercoastshowandshine.jos_categories OK
sdkahrmo_coppercoastshowandshine.jos_contact_details OK
sdkahrmo_coppercoastshowandshine.jos_content OK
sdkahrmo_coppercoastshowandshine.jos_content_frontpage OK
sdkahrmo_coppercoastshowandshine.jos_content_rating OK
sdkahrmo_coppercoastshowandshine.jos_core_log_searches OK
sdkahrmo_coppercoastshowandshine.jos_extensions OK
sdkahrmo_coppercoastshowandshine.jos_joomla_flash_uploader OK
sdkahrmo_coppercoastshowandshine.jos_joomla_flash_uploader_conf OK
sdkahrmo_coppercoastshowandshine.jos_joomla_flash_uploader_user OK
sdkahrmo_coppercoastshowandshine.jos_languages OK
sdkahrmo_coppercoastshowandshine.jos_menu OK
sdkahrmo_coppercoastshowandshine.jos_menu_types OK
sdkahrmo_coppercoastshowandshine.jos_messages OK
sdkahrmo_coppercoastshowandshine.jos_messages_cfg OK
sdkahrmo_coppercoastshowandshine.jos_modules OK
sdkahrmo_coppercoastshowandshine.jos_modules_menu OK
sdkahrmo_coppercoastshowandshine.jos_newsfeeds OK
sdkahrmo_coppercoastshowandshine.jos_redirect_links OK
sdkahrmo_coppercoastshowandshine.jos_schemas OK
mysqlcheck: Got error: 2013: Lost connection to MySQL server during query when executing 'CHECK TABLE ... '

      Hence we revised the plan of action.

      1. Repair the database.
      2. Proceed with the MySQL Optimization.

      We manually checked all the tables in the database.

      mysql> check table jos_aicontactsafe_config;
+--------------------------------------------------------+-------+----------+----------+
| Table | Op | Msg_type | Msg_text |
+--------------------------------------------------------+-------+----------+----------+
| sdkahrmo_coppercoastcommandos.jos_aicontactsafe_config | check | status | OK |
+--------------------------------------------------------+-------+----------+----------+
1 row in set (0.00 sec)
mysql>

mysql> check table jos_aicontactsafe_contactinformations;
+---------------------------------------------------------------------+-------+----------+----------+
| Table | Op | Msg_type | Msg_text |
+---------------------------------------------------------------------+-------+----------+----------+
| sdkahrmo_coppercoastcommandos.jos_aicontactsafe_contactinformations | check | status | OK |
+---------------------------------------------------------------------+-------+----------+----------+
1 row in set (0.02 sec)

mysql> check table jos_aicontactsafe_fields;
+--------------------------------------------------------+-------+----------+----------+
| Table | Op | Msg_type | Msg_text |
+--------------------------------------------------------+-------+----------+----------+
| sdkahrmo_coppercoastcommandos.jos_aicontactsafe_fields | check | status | OK |
+--------------------------------------------------------+-------+----------+----------+
1 row in set (0.04 sec)

mysql> check table jos_aicontactsafe_fieldvalues;
+-------------------------------------------------------------+-------+----------+----------+
| Table | Op | Msg_type | Msg_text |
+-------------------------------------------------------------+-------+----------+----------+
| sdkahrmo_coppercoastcommandos.jos_aicontactsafe_fieldvalues | check | status | OK |
+-------------------------------------------------------------+-------+----------+----------+
1 row in set (0.00 sec)

mysql>
mysql> check table jos_content_frontpage;
+-----------------------------------------------------+-------+----------+----------+
| Table | Op | Msg_type | Msg_text |
+-----------------------------------------------------+-------+----------+----------+
| sdkahrmo_coppercoastcommandos.jos_content_frontpage | check | status | OK |
+-----------------------------------------------------+-------+----------+----------+
1 row in set (0.00 sec)

mysql>
mysql> check table jos_content_rating;
+--------------------------------------------------+-------+----------+----------+
| Table | Op | Msg_type | Msg_text |
+--------------------------------------------------+-------+----------+----------+
| sdkahrmo_coppercoastcommandos.jos_content_rating | check | status | OK |
+--------------------------------------------------+-------+----------+----------+
1 row in set (0.00 sec)

mysql> check table jos_plugins;
+-------------------------------------------+-------+----------+----------+
| Table | Op | Msg_type | Msg_text |
+-------------------------------------------+-------+----------+----------+
| sdkahrmo_coppercoastcommandos.jos_plugins | check | status | OK |
+-------------------------------------------+-------+----------+----------+
1 row in set (0.00 sec)

mysql>
mysql> check table jos_poll_data;
+---------------------------------------------+-------+----------+----------+
| Table | Op | Msg_type | Msg_text |
+---------------------------------------------+-------+----------+----------+
| sdkahrmo_coppercoastcommandos.jos_poll_data | check | status | OK |
+---------------------------------------------+-------+----------+----------+
1 row in set (0.26 sec)

mysql>
mysql> check table jos_poll_date;
+---------------------------------------------+-------+----------+----------+
| Table | Op | Msg_type | Msg_text |
+---------------------------------------------+-------+----------+----------+
| sdkahrmo_coppercoastcommandos.jos_poll_date | check | status | OK |
+---------------------------------------------+-------+----------+----------+
1 row in set (0.01 sec)

mysql>
mysql> check table jos_poll_menu;
+---------------------------------------------+-------+----------+----------+
| Table | Op | Msg_type | Msg_text |
+---------------------------------------------+-------+----------+----------+
| sdkahrmo_coppercoastcommandos.jos_poll_menu | check | status | OK |
+---------------------------------------------+-------+----------+----------+
1 row in set (0.00 sec)

mysql> check table jos_polls;
+-----------------------------------------+-------+----------+----------+
| Table | Op | Msg_type | Msg_text |
+-----------------------------------------+-------+----------+----------+
| sdkahrmo_coppercoastcommandos.jos_polls | check | status | OK |
+-----------------------------------------+-------+----------+----------+
1 row in set (0.00 sec)

mysql> check table jos_sections;
+--------------------------------------------+-------+----------+----------+
| Table | Op | Msg_type | Msg_text |
+--------------------------------------------+-------+----------+----------+
| sdkahrmo_coppercoastcommandos.jos_sections | check | status | OK |
+--------------------------------------------+-------+----------+----------+
1 row in set (0.02 sec)

mysql> check table jos_session;
+-------------------------------------------+-------+----------+----------+
| Table | Op | Msg_type | Msg_text |
+-------------------------------------------+-------+----------+----------+
| sdkahrmo_coppercoastcommandos.jos_session | check | status | OK |
+-------------------------------------------+-------+----------+----------+
1 row in set (1.45 sec)

mysql> check table jos_stats_agents
-> ;
+------------------------------------------------+-------+----------+----------+
| Table | Op | Msg_type | Msg_text |
+------------------------------------------------+-------+----------+----------+
| sdkahrmo_coppercoastcommandos.jos_stats_agents | check | status | OK |
+------------------------------------------------+-------+----------+----------+
1 row in set (0.00 sec)

mysql>
mysql> check table jos_templates_menu;
+--------------------------------------------------+-------+----------+----------+
| Table | Op | Msg_type | Msg_text |
+--------------------------------------------------+-------+----------+----------+
| sdkahrmo_coppercoastcommandos.jos_templates_menu | check | status | OK |
+--------------------------------------------------+-------+----------+----------+
1 row in set (0.00 sec)

mysql>
mysql> check table jos_users;
+-----------------------------------------+-------+----------+----------+
| Table | Op | Msg_type | Msg_text |
+-----------------------------------------+-------+----------+----------+
| sdkahrmo_coppercoastcommandos.jos_users | check | status | OK |
+-----------------------------------------+-------+----------+----------+
1 row in set (0.00 sec)

mysql> check table jos_weblinks;
+--------------------------------------------+-------+----------+----------+
| Table | Op | Msg_type | Msg_text |
+--------------------------------------------+-------+----------+----------+
| sdkahrmo_coppercoastcommandos.jos_weblinks | check | status | OK |
+--------------------------------------------+-------+----------+----------+
1 row in set (0.00 sec)

mysql>

      We could not find any table reported as corrupted.

      However we manually attempted to repair and optimize the database. We could see that only following tables were optimized with this default option.

      sdkahrmo_coppercoastshowandshine.jos_joomla_flash_uploader Table is already up to date
sdkahrmo_coppercoastshowandshine.jos_joomla_flash_uploader_conf Table is already up to date
sdkahrmo_coppercoastshowandshine.jos_joomla_flash_uploader_user Table is already up to date
sdkahrmo_coppercoastshowandshine.jos_languages

      Following error was thrown since other tables has engine 'InnoDB'.

      sdkahrmo_coppercoastshowandshine.jos_messages
note : Table does not support optimize, doing recreate + analyze instead
status : OK
sdkahrmo_coppercoastshowandshine.jos_messages_cfg
note : Table does not support optimize, doing recreate + analyze instead
status : OK
sdkahrmo_coppercoastshowandshine.jos_modules
note : Table does not support optimize, doing recreate + analyze instead
status : OK
sdkahrmo_coppercoastshowandshine.jos_modules_menu
note : Table does not support optimize, doing recreate + analyze instead

      We are further investigating on the same. We shall keep you updated with the status.

      Please hold on.

      Hopefully that reassures you that we are taking this seriously and looking at it in depth.

      Matt Goodwin
      ServersINseconds

      • Moots on 03/04/2013 - 00:21

        Matt, appreciate you trying to rectify that but still am experiencing downtime. When you asked if it was a tad of an over exoneration I wasn't kidding. I am still til now waiting for the entire website to go back up as it's down. AGAIN. Can't access e-mails, the website, cpanel.

        The usual from ServersInSeconds.

        It's been down for over 20 minutes now.

        • Store RepServersINseconds @ ServersINseconds on 03/04/2013 - 18:36

          Hi Moots.

          There was a downtime on your server last night, which again was the MySQL issue. It's being worked on as our top priority.

          If you've got a ticket open in our support queue you'll be updated once we've got the final fix, which will be very soon.

          Matt Goodwin
          ServersINseconds

        • Store RepServersINseconds @ ServersINseconds on 05/04/2013 - 14:04

          Hi Moots.

          Can you please update your mobile number in your account.

          I'd like to give you a call.

          Matt Goodwin
          ServersINseconds

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