Hi guys, I bought a GPS navigator from Goodguys little over 13 months ago for $185. They offered me extended warranty but I didn't take it. Recently the power connection became loose and it sometimes shuts down while I am driving. Also it takes ages to calculate or recalculate. I have updated the software. How do I go about this now? Will I be able to take it to Goodguys for repair?
What to do with faulty product just after warranty expires?
apprentice on 10/02/2013 - 13:14
Comments
Fair Trading believe products should have an implied warranty which means something longer than the exact 12 month one offered. Call them.
Yep, something about 'fit for purpose'. If it's reasonable to think the product would last several years then they 'should' cover it. Good luck getting them to though!
Will I be able to take it to Goodguys for repair?
Probably cheaper to buy a new one.
Unless you were thinking they'll do it for free?
In any case they are a retailer, not the manufacturer.
Buy the same one again, wait a month, and return the faulty one.
Goods bought since 1 January 2011 are covered by the new Australian Consumer Law (consumer guarantees):
http://www.accc.gov.au/content/index.phtml/itemId/1023610Goods bought before 1 January 2011 are also covered (but by the old laws - statutory warranties).
Read the guide and follow the recommended steps to lodge a complaint.
Go ask to get it repaired, if they don't budge, try the usual CTTT/VCAT/equivalent in your state?