eSold Lightning iPhone 5 cables

Lrthomson on 10/02/2013 - 01:30
Last edited 10/02/2013 - 07:32 by 1 other user

Has anybody else had any problems with the lightning iPhone 5 cables sold by eSold last year. We purchased two and both would charge but neither would sync. I suspected that is was the interface chip incompatibility but eSold does not admit that there is a problem with them and said if I "genuinely" believe that they were faulty, I could send them back. I sent them back non registered as I had a gut feeling not to spend any more money on these cables. Well, guess what, they never received the cables. While there is a small chance that they did get mislaid in the post, I will not deal with eSold again and am grateful that it happened with a relatively small cost transaction.

Related Stores

eSOLD.com.au

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  Daabido on 10/02/2013 - 08:29

  While there is a chance they were lost in the mail, it is infinitesimal in comparison to the number of times businesses claim things are lost in the mail.

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    Store Rephandelbert @ eSOLD.com.au on 20/02/2013 - 20:24

    Agree! Amongst the many hands goods pass through at Australia Post there is a much higher chance unregistered items that appear to have potentially usable product or something interesting in them will be… "sequested".

    Australia Post's loss rate is very low and unlikely generally, however much like the case I have now where my customer didn't receive a sheet set yet it was signed for by someone else, we've traced the signers name and found an Auspost employee as a friend on Facebook, and the name is extremely "one off". So "things" can happen unfortunately for us and the customer, its lose/lose.

    Any business claiming goods weren't returned when they were is just looking for trouble, whereas serious businesses are here to grow customer base, avoid issues and make some money along the way. You'd need to be crazy to claim not getting cheap goods to avoid a few bucks replacement/refund only to get bad OZB/ProductReview etc feedback, its just… insane :)

    The truth in the above case is that its been genuinely lost by either Australia Post (assume it was returned by them) or us, there's no dodging that.

    I probably wouldn't recommend sending anything of reasonable value back to a merchant unregistered, it gives you peace of mind, but not just that, if something does go wrong it is much easier to see where the issue has occurred and gives indisputable proof to the merchant that the goods were sent.

    Unfortunately in this day and age if the thought out there is that people never ever mislead and try to con/fraud merchants with return processes then I hate to say but its just not the world we live in - we get at least a couple a month that are caught out. There is no argument to be had with a lodged registered number from Auspost. Recently had a person try to return a physically smashed Air Con, posted bad things etc on Facebook, which led us to find indisputable evidence of the deception on their FB, we could have been out a few hundred dollars, that is why a lot of low margin merchants return departments are always watchful - as a company big money can be bled in returns if not managed correctly and fairly.

    Happy to answer any questions anyone might have on the above :) Hopefully the tone of the above is as intended, just a casual OZB post to people that understand the bargain industry and are interested in this kind of "internal workings" a little more. Hope it's not taken as "omg what bad attitude/horrible service etc" … truly we are just hardworking honest people trying to build a successful business and our staff are everyday folk doing work to make a living.

    We've put more customer service staff on recently and have really been stressing the value of our brand and avoiding problems like the above at all costs, as business grows and you rely on other people its not always completely easy or avoidable, but we'll always do our best - which can of course vary from time to time based on work load, seasonal demand etc.

    The above is an easy fix… refund. We take the hit, and the bad press post here. (Business) life is never easy, but there's always tomorrow :-)

    Regards,
    Ramon - eSOLD.

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  deal88 on 10/02/2013 - 09:05

  I purchased mine from Shopping Square deal posted on OzBargain. I purchased 2 cables and 2 adapters. So far both cables and one adaptor have failed.

  Any one dealt with Shopping Square for refunds?

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  sraymond on 10/02/2013 - 10:14

  +1

  I had the same problem with GoUSB. He stated that if it was faulty, send it back and he will organize a refund. I returned it, but now he won't answer any emails. I suspect he only promised a refund to ensure my time to claim from PayPal would lapse, which it did. Stephen Fang will be outed by me if be shows his face on here again. My advise for anyone thinking of buying any of these cables is……don't.

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  Store Rephandelbert @ eSOLD.com.au on 20/02/2013 - 20:00

  Hi,

  Reading your post with interest. Since its such small money I am happy to arrange a refund for you (barring any serious circumstance that comes to light once I look into this of course).

  I will question and check with staff tomorrow regarding your unregistered return, can you tell me the kind of packaging it was returned in? We have reasonable return procedures and don't loose any really, its always the unregistered ones.

  We've sold almost 3,000 of those cables and the return rate is under 1% so I don't believe there is an issue, although maybe the ones you received were a small part of a bad batch or damaged in the post or 50 other things that may have occurred. The main issue we know of is the plastic housing can come unstuck around the end after many uses or if the glue wasn't 100% on that unit from the factory. We've had a few returned as non working or incompatible but I don't believe any proved to be so after testing. Any returns were either refunded or replaced.

  I understand your frustration, the key here to remember is we never received back your returned goods. Nonetheless email [email protected] so I know who we are dealing with and I will sort this.

  Regards,
  Ramon - and no I am not Handelbert, its a company account. :)

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    rthomson on 20/02/2013 - 23:41

    -1

    Don't bother there. I told the email representative to shove them up where the sun don't shine. I can't be bothered with firms that take months to solve an issue. I did apologised to the representative as she took it personally but I will never do business with eSold again. I just wanted to see if others were having the same trouble.