How to Recover Money from a Rivers Purchase?

Cherry12 on 23/03/2025 - 14:57
Last edited 23/03/2025 - 15:52 by 2 other users

Hi all, with all the Closing Down offers I got some shoes for my mother. She only likes those type of comfortable shoes.

The problem is, I ordered them on 1st March, and Rivers still haven't shipped them yet. On the order it says that it would take 7-10 business days to process the order due to their delays.

I did it with a Rivers and a PayPal guest account. I've called Rivers, sent them email and have no response. On the phone they said that they would contact the WH and never again contacted me, the email hasn't been replied on over a week.

How can I recover the money? Have you ordered anything lately? How long it took to get dispatched?

I worry that if I call Rivers to cancel it, they will again take forever to do anything then end up without money and shoes.

I paid with as PayPal guest; however, I used the same email (when checking out) than my actual Pay Pal account so it won't let me create a new account and it won't appear on my actual account to request a refund?

Is there a way to contact PayPal to get it imported into my account?

My last step would be to call the bank but unsure if they would do a charge back from a debit card and what evidence they would request.

Any advice will be appreciated.

Fashion & Apparel

Related Stores

Rivers Australia
Rivers Australia

Comments

  • TALL1one on 23/03/2025 - 15:25
    +3

    I can tell you I purchased from rivers.com.au/ on 13th March
    The website has since gone down, so I was a bit perturbed, initially
    But they had a massive closing down sale which ended on 16th March
    I received the following email on 19th March from Mosaic Brands Ltd Customer Care [River's owners]

    "Hi,

    We're currently experiencing delivery delays due to the high volume of orders as we say goodbye to our online business.

    Rest assured that our team are continuing to pick and dispatch all outstanding orders, and will have your parcel from your order delivered to you.

    We are still dedicated to making sure you get your purchases delivered.

    Thank you for shopping with us. "

    I personally am happy to wait a little longer.

    • Cherry12 on 23/03/2025 - 15:43
      +3

      Ohh! Thanks for your reply!

      I got the same email on the 19th March. I thought it was because I had submitted the enquiry. So, I guess they sent it to all their pending orders.

      I feel a bit better now, hope I get the shoes.

  • Edeena on 23/03/2025 - 16:14
    +5

    Chargeback process for debit card same as credit. If you end up doing a chargeback, choose order/service not received and include a screen shot of your email contact with Rivers and order confirmation.

  • tonester on 23/03/2025 - 17:24
    +1

    Is there a way to contact PayPal to get it imported into my account?

    https://www.paypal.com/au/cshelp/article/how-do-i-contact-pa…

  • zathras on 23/03/2025 - 20:25

    Looks like they sold him down the rivers….

  • lgacb08 on 23/03/2025 - 22:56

    Because you used paypal guest, doesn't hurt to initiate charge back to the bank and they take care of it, just give paypal a finger unless you want to use that same email address with them again.

    • Cherry12 on 25/03/2025 - 20:47

      I wanted to save the long wait to talk to someone at the bank, it won't let me initiate anything through online banking (about the transaction), PayPal usually easier to claim about purchases except this time because I used the guest option.

    • wetsandwich on 26/03/2025 - 22:04

      Ive done a 3k chargeback for a paypal purchase (after paypal wouldnt help me with the dispute at all) and they didnt seem to care / never banned me or closed my account.

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