So I bought two pieces of furniture back in December last year and the manager of the business initially promised that the delivery/arrival would be in mid-January. However, ever since then the manager just kept prolonging the delivery date multiple times and now it is prolonged to late April without any concrete arrival date.
Any help/suggestion will be greatly appreciated.
I have the Invoice, Text- messengers, and the complaint report to the ACCC.
Request a cancellation and full refund if you're not willing to wait anymore.
Sounds like a typical furniture store to me.
I worked for HN on and off for 30+ years, and it was quite common for furniture orders to take longer than expected (NMP, BTW).
So many factors these days, which is usually due to factory output, how much can fit into a container, which furniture takes priority, manufacturing delays (Chinese New year?), freight challenges, shipping delays, strike action at the docks, customs delays; then when it does arrive in Australia, and has been cleared by customs…..
The Distributor has to allocate stock to everyone, on a 1st come, 1st serve basis. This allocation process, could take a week, then another week or 2 to get to your Retailer. Bear in mind these items are all bulky, and heavy.
I don't blame you for getting cold feet, especially when the ETA has been delayed. If it is from a major retailler, stick with them (IE HN, DM, NS). If it is someone smaller, well it might be an idea to look at a different option from elsewhere.
Did they provide you with T&c’s? If so what do these state about delivery or cancellation?
Leave bad review on social media and chase them up everyday , 3 times a day at minimum
accc
Your report may lead to accc taking action if enough complaints are collected - but the ACCC doesn’t step in and do anything for individual cases btw
What the ACCC can't do
We don’t resolve individual complaints or provide legal advice on your rights and obligations under the law.
We don’t make formal decisions on whether a person or business has breached the law as only the courts can do this.
We generally don’t comment on our investigations or what action we may take from the information provided in reports we receive.
I would have cancelled and demanded immediate refund the moment it didn't arrive in mid-January and went off at them for wasting a month of my time. You have too much patience.
What are you expecting the business to do? The way I see it you have 2 options:
Just ask for option 2 and buy elsewhere