Just wondering if anyone knows how to contact Facebook customer support?
Having amount issues where they want me to verify via phone but when I add me number there is no SMS for otp.
But I searched everywhere and can't work out how to contact their customer support who can help.
Bizarre that one of biggest company in the world doesn't have obvious customer support channel
lol is this a troll post
Does Facebook not have customer support?
Bizarre that one of biggest company in the world doesn't have obvious customer support channel
They do, but you realise you aren't a 'customer' right?
You're the product they market to their customers.
easy to get help for their actual customer base
https://www.facebook.com/business/help
Same with all the social media platforms. They certainly aren’t interested in addressing any issues the product might have.
Yeah I have similar problem with Discord. I can't post in groups that require verification. I've tried for over a year to get resolved and just don't know what to do other than maybe change my phone number or get a burner phone just for discord verifications.
hey SBOB sorry to lurk you, but could not read what you had to said about the Crow. comments removed, thread locked. 😂
I assume you were commenting about the movie vs the original? I am interested to hear whatever you have to say.
Bizarre that one of biggest company in the world doesn't have obvious customer support channel
Its the same with Google, impossible to get hold of a human being that works there’s
The real customers are the scammers that post on there. Plenty of adds that are obvious scams, yet when you report them they don't take it down. Then there's all the fake car trackers, parts sellers etc.
Guessing this is a troll or boomerposting, but there is a comprehensive help centre for login issues and password/account recovery. Have you go through ALL remedies? I really doubt you have as you refer to "adding" a mobile number.
There are countless reports of Facebook screwing up user accounts with no recourse and destroying pretty significant businesses.
Correlation does not imply causation.
and your assumptions and doubts doesn't mean OP is wrong
[I'd usually just neg, but used up all my negs on 10percent today.]
no it doesn't. you cannot talk to a human at all. support@fb doesn't work anymore you get a message not delivered reply.
every way you try to get a solution is basically "send us a copy of sensitive personal info and you can fix it".
how do I know I tried it for elderly family member months ago that got their account locked. they did not want to send in a copy of their ID so yeah couldn't make any progress.
how do I know I tried it for elderly family member months ago that got their account locked. they did not want to send in a copy of their ID so yeah couldn't make any progress.
I suppose that makes it a little harder for people to impersonate them and take over their account.
It is kind of funny that they ask for ID to unlock an account, but when you sign up you can use any fake name you like because sign ups are not ID verified.
I guess your account cannot be unlocked if the ID name does not match your FB account name.
Well the terms of service do say you have to use your own name and that information about yourself has to be accurate.
Lol! he is trolling. and does not support you but it supports israfil, soros, rotschild, maga.
Does that mean I can call their customer support here?
Bizarre that one of biggest company in the world doesn't have obvious customer support channel
Ahahahahahaha
hahahaha
Facebook's customers are advertisers. You are the product sold by them.
So why wouldn't they want the product they sell continue to use their service? If their users can't use their service, they'll have nothing to sell to advertisers.
Was that a rhetorical question?
Perhaps it's because Facebook has over 2B active daily users, so the small percentage of product that has issues are not important enough to warrant human support.
Right so that's the real reason, not the old "you are the product" line.
@eug: Nope, it's because the users are the product. It's the same way a head of wheat doesn't pay the farmer to baby it. The crop will get watered and sprayed with pesticide, but the individual plant doesn't get a hotline to call.
Contrast that with something like Netflix or Amazon, where there is chat and voice support because you pay them money either on a subscription or per-purchase basis (sometimes the support channels are well hidden, but they exist).
@rumblytangara: Don't forget there are plenty of businesses where customers pay them money yet they still don't get support. Just look at how many times "Fair Trading" has been mentioned on the OzB forums.
Don't forget there are plenty of businesses where customers pay them money
Is OP paying Facebook money?
@rumblytangara: You're missing my point.
You said Facebook doesn't care about users with issues because they are they product.
I asked if they are the product, wouldn't they want to make sure they can continue using their service so their product remains viable?
You then said Facebook has 2b daily users so the small percentage of users with issues aren't important enough, i.e. they won't make much difference to their bottom line.
I said so that's the real reason, not the tired old "you are the product" line.
That's just like the numerous companies that ignore customer complaints even if the customers are paying money for a product or service - because that small percentage of customers won't make much difference to their bottom line.
So at the end of the day, some companies choose to ignore their customers - paying or not - because it doesn't make much difference to their bottom line - and not simply because "you are the product".
@eug: I'm not sure we are getting each others' points at all. Because the OP is definitely the product, and is a single stalk of wheat in a 1000 acre farmer's field.
So, is the OP a customer or not?
@rumblytangara: I think it's a well-known fact by now that users are the product.
What I'm saying is that isn't the reason why some companies don't make it easy to get support for their services. After all, if their they don't look after their product, they're just shooting themselves in the foot.
It's the bottom line that matters, regardless of whether or not the user pays cash or is sold for cash.
Creative Cloud is not a cheap subscription yet there are plenty of users with issues that don't get resolved.
Office 365 is not cheap either and you can easily find plenty of people with issues that have no resolution.
MacBooks are very costly yet when they released the poorly-designed butterfly keyboards, they ignored user complaints until lawsuits started flying.
So OP's problem isn't simply because they "are the product", it's because just like the examples above, it's easier or more cost-effective to ignore them and focus on the much larger number of users who aren't having problems.
Contact your local member of Parliment
Try emailing support@fb.com.
My old account (which was meant to have been deleted) was hijacked a while ago. I managed to get them to lock the account after sending an email to the above address. Note they never replied to me. I leave the account locked as i haven't used FB in almost 2 decades.
Thanks
Facebook is a cesspool. You think they care about your account logging in?
You can’t call someone a misogynist without getting banned but promote dogfighting, go for gold.
You can’t call someone a misogynist without getting banned but promote dogfighting, go for gold.
but isn't that how the internet works?
on another site you can probably call someone a misogynist, but dogfighting is banned. that's why there are so many sites, so everyone can find the perfect one that suits them. 🙃
e.g. now twitter (X) is for programmers and supremacists. and reels is just the racism app. 😂
Your fb account is doing you a favour. Count your blessings. 🙏