Unique mobile - a bit dodgy?

Lkenplho on 02/01/2013 - 12:52

Just received my Samsung Galaxy s3 4g from Unique Mobiles, and immediately there are 2 things wrong with it:

  • The case I ordered was black, I received a white case
  • The box in which I received the phone had a broken seal

So I sent an email to them with photos illustrating the problem, and here is the reply that I got:

"This is normal, our suppliers open 1 in 5 handsets to check that everything is included in the box as advertised. Also our suppliers were out of stock of the black case so you were sent a white one."

I don't think this is normal… is it? Sounds pretty dodgy to me.

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Comments

  • pax on 02/01/2013 - 13:40

    I would think that if you ordered a white one, then you deserve to get a white one (sorry you can't have mine). I would insist on the white one, unless you are happy with the black one.

    I ordered my one through them and had no problems, so I would say no, not dodgy, and the seal opening could be correct as they are grey imports.

    Geoff

  • red-hot on 02/01/2013 - 15:02

    That sounds a reasonable response to me, not dodgy at all. They explained both problems. I received mine no probs from them.
    If you really can't stand the case, send it back.

  • kenplho on 02/01/2013 - 17:55

    Alright, thanks for that. Just wasn't sure about receiving a phone with a broken seal.

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