Gumtree Buyer Asking for Refund - Bar Fridge

We used to keep a bar fridge upstairs, have since moved it to the garage unplugged. It was in the garage for a couple of years until we decided we won't need it and sold it on Gumtree.

It was listed for $120, sold for $80. We plugged it in a few days before hand and it worked fine (it was cold). Then came the weekend, met the buyer at a service station (always meet at a public place), and that was the end of it, or so we thought.

Another few days got a call from the buyer, he said fridge worked for a couple of days then started making noise and no longer cold, he wants a refund. I told him it was sold as is, but would consider to work something out. At the time I was thinking about maybe give him $40 back.

Spoke to a friend later that night, he advised against any partial refunds for 4 reasons:

1) We don't know what he did, but we do know it worked before.
2) That's the risk of buying used, would he pay more if the fridge works perfectly fine for the next 10 years?
3) Compromising would just make it look like there's a known problem.
4) There's no consumer protection on private sales, especially not on used goods.

He has a point, but can feel for the buyer too (if he didn't do anything to break it). In hindsight should have use the $80 towards a new fridge.

Anyway, any suggestions what to do or just ignore him?

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Comments

  • +91

    Caveat emptor. As is, where is. No warranty on private sales for used items. Ignore and block their number. They are not going to engage legal action over an $80 fridge.

    If it was working when it left your posession, then your obligation was fulfilled.

    • +34

      Especially with fridges. We know nothing about the transportation process.
      If the buyer layed it down to transport it, then stood it up and turned it on immediately, that is enough to stuff up a fridge.

        • +25

          No it isn't!
          The compressor will definitely be at risk of failure if the fridge was transported on it's side - the oil and refrigerant need time to settle back down. Needs gravity and time.
          A few hours at the very least.

        • +12

          Enough said, this is why fridges die after transportation.

        • Go and check your fridge manual and see what it says.

    • -1

      Just calling out caveat emptor doesn't cover misrepresentation - If the OP misled or lied at any point during the sale the buyer is entitled to the full refund. Can't know what happened so I'm not calling out anything wrong, OPs version is only one version and he should consider whether he misrepresented anything during the purchase.

  • +31

    block his number.

  • +13

    but would consider to work something out.

    Ouch. You sort of feel obligated to offer some rectification after that. Where is your moral compass pointing?

    Did the buyer transport it upright or on its side?

    A tip might be to ask…

    Did you plug it in as soon as you got home?

    If they say yes then you can tell them that's what probably ***cked it.

    TIL people still use Gumtree

    • +6

      People still use it. In fact marketplace is full of scammers now. Gumtree on other hand acted and is much safer place.

      • I used to get the odd scam email but gumtree seemed to have cracked down on it and i havent had one in months

        a lot of the time they are blocked and de-registered before I even see the msg

      • +6

        Don't kid yourself, Gumtree is equally as full of scammers as Marketplace!

        • Show me. If am saying this because I know.

      • Hi I'm interested in the item! I am currently overseas but my eldest son who works in the area can arrange a courier next week. I will pay you now and share the screenshot.

    • +1

      I find marketplace people are more likely to ghost at any point during the conversation. Though messaging within the gumtree app is flaky at best.

  • +4

    Agree with the others on this.

    Generally on private sales, the asking price reflects the risk. Buyer's problem now. If he told you that it didnt work from day dot, I would potentially be more sympathetic (and he would have had to tell you literally that day not a few days later).

  • +6

    Block caller

  • +3

    Tell the buyer to turn it into a safe

  • +1

    Cest la vie on gumtree. Win some lose some.

  • +1

    Shit happens. You both tested for the same time and it worked. It died in custody (what pegaxs said about caveat emptor)
    Move on. If you cave in and refund any moolah, hand in your Ozb credentials. Be prepared for a dead fridge on your verge.

  • +1

    It is just bad luck, if it is working for a few days and not continues to do so, it is just that their luck had run out.

  • +11

    If he said "it worked for a couple of days" you don't have to do anything. If it was dead on arrival it might have been a different story (maybe not even then).

  • +8

    Maybe it was transported in horizontal position then the compressor got F it.

    Also buyer said it was working… full stop.

    • Yes thinking they laid it down for transport and didn't give it enough time to recover.

  • What do you think the buyer would really do in the same situation?

  • +6

    Legally you don't need to do anything

    Morally are you happy to have taken someone's money for something that doesn't work properly?

    • -2

      Agree with this, legal and moral are two different contacts. So if they contact them a few days after the sale and said it is dead, I would ask for them to return it and give them they money back. Based on the fact the OP hadn't used it for a few years, so it could be stuffed.

      • I wouldn't even ask for it back, what do I want with a broken fridge?

        It could be a scam, but what's the point is wasting time on this for $80. I'd assume good faith (maybe ask for a video if OP wants) and just return the cash.

        • -1

          I wouldn't even ask for it back, what do I want with a broken fridge?

          Because if it is working like the OP said and they are trying to scam them, they generally disappear when you say, sure, full refund when you return it, as they wanted to scam you out of a fridge and the cash.

          It could be a scam, but what's the point is wasting time on this for $80.

          Look at you money bags being able to toss $80 away without a second thought.

          I don't like being scammed, so return the fridge, if it is really broken they won't care.

          • @JimmyF: It could be useful as a small smoke test, but if he actually agrees to bring it back, I'd say never mind returning it and just give the refund.

            • -1

              @trapper: Sure that'll work as well. It basically is weeding out the scammers if they offer to return it, as it means it generally doesn't work.

    • +4

      "for something that doesn't work properly"?
      What?
      It worked fine before and at the time of sale.
      There is zero mortality conundrum here.
      The buyer bought a working second hand fridge. Anything that happens beyond the point of sale has nothing to do with the op.
      Just an over entitled buyer who gambled and lost.
      Block thier number like others have suggested.

  • +3

    If it was some kid who bought it I might consider refunding it, kids don't make very much at work and they can't work many hours around school.

  • +18

    I’ve sold probably 50 odd things on marketplace and 100% of the time has been at my house. CBF meeting at a servo or whatever.

    • +14

      The same, the amount of no shows etc, who can be bothered to hang around waiting.

      I've found that people who sell dodgy crap like to meet at public places so you have a harder chance of tracking them down when it goes belly up.

      • +2

        There are times you wish they can't find you.

        I goofed one time, someone messaged through Gumtree about a tea set, so I suggested to meet at a nearby reserve. Got a call soon after asking for a street address to put into GPS, so I gave the address next to the reserve, but I did reiterate to meet at the reserve, do not press the door bell, other people live there.

        So we met and completed the deal. Moments later, same guy called again asking where was I, I assumed the lady from earlier is the wife so I told him it's all done his wife has the tea set.

        Lo and behold! They are 2 different parties, the guy went nuts, apparently he needed that tea set for housewarming later that afternoon.

        • +8

          I'm confused, so you arranged to meet one person and ended up selling the tea set to a totally different person?

          • +3

            @JimmyF: It went to the first person who messaged through Gumtree.

            The second person called out of the blue asking for an address, it was easily mistaken they were the same person (at that point I didn't know the Gumtree message was from a lady). Also, the guy on the phone did not talk about the price, straight up asking for an address. Had he asked the price it would suggest he's not related to the Gumtree message, because price was already agreed.

            The lady arrived first, so the tea set went to her. Had the guy arrive first, I would have no clue and sold it to him (but he would pay the listed price, I have no change, and both of us would be super confused).

            Who would have thought a tea set was suddenly in demand. I think the algorithm pushes an item when more people click on it.

            • +5

              @browser: Why people are negging, just sharing an experience. Lighten up.

              • +5

                @browser:

                Why people are negging

                OZB people are strange, gave you a +

            • +2

              @browser:

              The second person called out of the blue asking for an address

              Ahhh ok, that makes sense now as it sounded like you sold the tea set to a strange in the park :)

          • +1

            @JimmyF: I've done the same thing, got a million people inquiring, accidentally arranged to meet the wrong guy and sold it to him, even though someone else had asked me first

            But hands down the most embarrassing experience i've had was when the buyer turned up to collect an item, and i realised my wife had given it to the Salvos…

        • But this example supports the statement that sellers who meets in public places tend to be dodgy (stuff up the buyer)

      • +2

        By the way, service stations are good because they are easy to find, easy to park, some have a toilet, and more importantly they have lots of cameras.

        But it doesn't always worth the trouble to get there, unless you are going out anyway and it's on the way.

        • Damn, who is it this time?

          Negging should give a reason, like down votes.

          • +5

            @browser: Why are you getting upset over anonymous negs?

            At the end of the day, they mean nothing.

      • +1

        If OPs buyer is very persistent that heshe is entitled to be refunded and knows where OP lives, OP can't really ignore the buyer if they decide to visit you. Doesnt mean OP/seller has done anything dodgy.

        • How would they know OPs location?

          • +1

            @chriskq: They wont because OP didnt meet at his house. But if OP or anyone took some peoples advice on meeting at their house, then the buyer would know.

        • +2

          Not having to travel to a servo every time I sell something is worth way more than an $80 refund to a goof.

          If it's $100 or less I don't even bother meeting them at all. I just put it out and trust they will put the money in my mailbox as instructed. Never had an issue.

          Others may have alternative subjective preferences as is their right.

          • @jacross: Yeah same for me. Under $50 and I'm probably not even going to try sell it, just give away.

          • @jacross:

            Not having to travel to a servo every time I sell something is worth way more than an $80 refund to a goof.

            I'm sure you do other things like shop for groceries or something, you can meet when you plan on going to Woolies…It doesn't have to be a servo btw.
            If buyer doesn't show it, no loss, because you were going to the centre anyway.

            • @Ughhh: If god came down from the heavens and told me that for $80 he would remove from my brain the idea of waiting around in a mall to meet some malakas to sell a chotchkie, I would happily hand him that $80. Because the very idea of trying to arrange to meet someone at a predetermined shopping outing makes me want to take a long walk off a short pier.

              Your mileage may vary.

              • @jacross:

                waiting around in a mall to meet

                Lol I do my grocery shopping, then come out when ready. Paid for my groceries, and got rid of junk at the same time.
                Perhaps God can help with putting useful ideas.

      • -1

        A cautionary tale for High value items

        • my friend sold their iPhone on marketplace (avoided eBay due to charge back scams)
        • arranged for the buyer to pick it up from their house
        • the buyer snatched the phone, and ran into a getaway car on the street , with a driver waiting

        For this reason, I always meet buyers at a servo, lobby of a hotel, inside a shopping centre for high value portable items (cameras and other people around)

        This helps safety for the buyer too (I’ve heard stories of buyers being robbed as people know that they are carrying $1000 cash for a purchase of eg a phone)

        • +1

          For this reason, I always meet buyers at a servo, lobby of a hotel, inside a shopping centre for high value portable items (cameras and other people around)

          Do what makes you feel better, but it won't stop them snatching the phone, and jumping into the car if that is their plan.

          Not all public places will hand over video footage, shopping centers for example will only do it under a police request they are investigating and lets be honest, most police reports don't get passed the lodgement stage.

          But agreed it does remove some risk of them coming back for the cash later on.

    • +2

      Agreed. If a seller can go to the effort of meeting at a public space, makes me wonder why. Why is he worried I'll be hassling him? Is it stolen goods or is it faulty?

      I never buy from them.
      I sell quite a lot and they all come to my place to pickup. I'm not worried about dissatisfied customers because i make certain my description is accurate.

  • Spoke to a friend later that night, he advised against any partial refunds for 4 reasons:

    1) We don't know what he did, but we do know it worked before.
    2) That's the risk of buying used, would he pay more if the fridge works perfectly fine for the next 10 years?
    3) Compromising would just make it look like there's a known problem.
    4) There's no consumer protection on private sales, especially not on used goods.

    I agree with your friend, these are all good reasons. Unfortunately it's a bit of bad luck on buyer's part.
    From what you've said, it appears you've done a reasonable job of checking it works.
    I don't think a half-way refund makes much sense.
    If you think you've done everything right then there shouldn't be a refund.
    If you feel bad or charitable, then refund the full price.

    • +4

      If you feel bad or charitable, then refund the full price.

      Only on return of the fridge that would be. Too many scammers seeking a refund on a working item hoping you'll let them keep it.

      • +4

        Happened to me twice now where buyer has contacted back saying 'not working' and wants 50% refund (without returning), but then mysteriously after telling them 'sorry to hear, just bring it back and I'll give you a full refund' they ghost me.

        Don't know what some people are thinking.

        • -2

          then mysteriously after telling them 'sorry to hear, just bring it back and I'll give you a full refund' they ghost me.

          Funny how that not working item suddenly starts working again when you say this.

          In the OP case, if they are willing to bring it back for a refund, then generally refund it as it hadn't been used for years and most likely did die. Its only been a few days after the sale.

          Don't know what some people are thinking.

          Thinking people are too kind so they can scam out of some money. Its a sad world.

  • It's a square-ish bar fridge, so it was unlikely on its side at any point. But not waiting for the refrigerant to settle could be a cause. Precisely why we tested it few days before, not in the morning of the meet. Thought that's a common knowledge so didn't come across needed to be reminded.

    Goodness what a timing, would it have stopped had we used it just a few more days? Or some seals aged regardless in use or not. Who knows.

    • -2

      Thought that's a common knowledge so didn't come across needed to be reminded.

      Oh God no, common knowledge is long gone!

    • +2

      You missed the part "plugged it in a few days before hand and it worked fine".

      It was powered for better part of a day, all seems normal, wouldn't have proceeded otherwise looking for trouble.

      • -7

        It was powered for better part of a day

        You hadn't mentioned that.

        • +3

          Thought you have common sense. A fridge doesn't get cold immediately, so you don't sit there waiting for it to get cold.

          You would plug it in, go about your business and come back later to check.

    • +2

      I know you're riding the "say something controversial, stack up your (oh so important) comment count with bad takes" wave but accusing someone of commiting fraud right out of the gate with no evidence is a shithead thing to do, jv

      • -2

        accusing someone of commiting fraud

        the buyer or seller?

        • doing exactly the sort of "oh I didn't understand, let's discuss this more" riding the wave thing I was calling out

          JV: There's No Substitute For Quantity ™

          • -2
            • @jv: Point out to me where I asked to see a photo of the jailor of your mental prison?

  • -8

    For 80 bucks you spent time and posted here!
    Better to refund his $80.
    If it was a dead car, recycling collection fee would be 200 buck or so.

    • +1

      That's just going to encourage the scummy behavior from the buyer.

      you spent time and posted here!

      It's not wasted time posting here because it's not just about this one fridge transaction.
      OP's going to see a variety of responses and learn how to conduct themselves on scumtree, etc.

      If it was a dead car, recycling collection fee would be 200 buck or so.

      You can always get > $100-$250 cash and have your dead car picked up by someone who'll strip it down for parts/scrap.

  • +1

    So the guy was careful and made sure that the fridge stayed upright all the way from when you handed it over for the $$$ and he plugged it the NEXT day as fridges and freezers should not be turned on after moving.

    What could have gone wrong… allot of things….

    Gumtree is cash only and as is where is and all sales are final.

    • That's kind of my take, not keen to subsidise his mistakes.

    • -2

      So the guy was careful and made sure that the fridge stayed upright all the way from when you handed it over for the $$$ and he plugged it the NEXT day as fridges and freezers should not be turned on after moving.

      After many years as a domestic refrigeration/washing machine mechanic, that is total rubbish. If the fridge/freezer is transported on a certain side in can cause problems.

      There were front washing machines that need to have the drum bolts had to be removed before using and re inserted before transporting. No idea if the current ones do as I’ve been out of the game for 10 years.

      • Quoting YOU above!
        "If the fridge/freezer is transported on a certain side in can cause problems".

        Which might be exactly what happened here…

  • -1

    I have found fridges to be quite likely to die when they are moved. Connections break with the vibration etc. So could well have died with no fault on either party. I would probably refund as good chance no one did anything wrong. Personally would never buy a second hand fridge. Too much risk of it dieing rapidly due to gas loss etc.

  • whats your guarantee it wasnt bought and used..now no longer wanted?

    • That's the unknown.

      There's a lingering doubt I don't know what he did that may have contributed to the fault, it's not a simple "the fridge will go out anyway".

  • -1

    I’m assuming the buyer knows where you live

    • met the buyer at a service station

      • +6

        Plot twist, OP lives at servo
        .

  • -6

    if he's iraki he will come back and torch your place

    • met the buyer at a service station

      • username does not check out

    • racist much

  • -2

    I hope you used a burner phone number. If so then arrange a time to meet back at the servo for a refund, when they call asking where are you, tell them you'll be there in 20 minutes, when they call back in 20 minutes asking where are you say the same thing. They'll get the message.

    • +4

      Here's hoping he didn't sell it to Liam Neeson.

      ;)

  • +2

    He admitted it was working and then stopped after a few days. Unlucky for him.

    If he'd have said it didn't work when he plugged it in when he got home then I'd be more likely to give him his money back out of pity.

  • If the OP suspected it was dying or faulty, then yes morality comes into play.

    Other than that its totally up to them.

    We dont even know what caused it not to work.

    Did the buyer's home suffer a power surge. Did the buyer have remorse and claimed that it was faulty. Has the OP inspected the fridge, will the buyer bring it back. and so on.

    Or as mentioned above. Did they give it time for the oil in the compressor to settle before turning it on

  • Buyer is lying his tits off. Call his bluff and watch him weasel out of bringing the fridge back.

  • +1

    He got the part/s that he want and want to get them for free by asking you for a refund.

    • +2

      This is clearly the most likely story. Old mate is actually a low key secret fridge mechanic hustling for spare parts and trying to rip of Gumtree sellers.

  • Yes legally there is no recourse, cash sale, public place,etc. Block them like others have said.

    The condition of the fridge would've been spoken about in the description and discussed between the two parties before/at the exchange, from a moral perspective you did nothing wrong.

    I'd gather the details, condition have been thrashed out beforehand and spoken about:

    The most likely scenario here is that the buyer took a chance with all the details provided and is now regretting it. If anything you're being too empathetic by continuing to engage with the buyer, who sounds like they mishandled the fridge.

    Not your problem - caveat emptor, cash only, all sales are final.

  • I sold a fridge for someone, and it was apparently working. (As i hadn't seen it working, and i don't like selling 2nd hand electronics for these reason) i told the buyer if there were any problems I'd send him the $100 back and shook on it.
    He messaged me back after an hour or two and said it wasn't working. I doubted it was enough time for it to actually get cold to check, but i sent him the money back via EFT.
    Then i deleted the ad, and all the messages went with it.
    A few days later i noticed the EFT had bounced back!
    Tried to find the bloke, but couldn't.
    Still feel mildly bad about it.

  • Everyone on here will take the hard ass line. But if you feel bad, you can give him a little refund, if it isn't a lot of money for you.

    I am planning on selling a portable aircon unit soon. Haven't switched it on in 7 years. I plan to not switch it on and sell it at a discount and be very clear that it is severely discounted because it might not work. If someone contacts me and wants me to turn it on to see if it works, the price will immediately double.

    See who takes the gamble! My money is on that it still works because I've kept it well wrapped up and in one spot for most of that time.

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