TopCashback AU - Feedback and Help

Monashtez on 25/02/2025 - 18:42
Last edited 25/02/2025 - 18:48 by 1 other user

Hi Guys

I am having awful experience with TCB!!
They have not tracked my TEMU cash back and now allowing access to the account.
Says to enter mobile numbers and then ask me to raise a ticket.

I have quite a few. No response.

Any number I can call?

Any option to complain?

I am starting to post and shame them on social media but this may not help..hopefully would deter few people falling in the trap..

Any advice welcome

Related Stores

TopCashback AU

• 

  spackbace on 25/02/2025 - 18:51

  +2

  Firstly

  I am starting to post and shame them on social media

  No. Just because one cashback doesn't track doesn't mean you can do that

  @tightarse
  @TopCashback AU Rep

  • 

    DingoBilly on 25/02/2025 - 21:27

    +2

    Most people once they have a negative experience with a cashback app will do the same at end of day. You see the same with SB and CR here.

    Whether it makes sense is a different story but saying they're outright not allowed is a bit silly.

• 

  CodeXD on 25/02/2025 - 18:52

  +1

  Says to enter mobile numbers and then ask me to raise a ticket.

  Do you have multiple accounts with different phone numbers?

  • 

    Monashtez on 26/02/2025 - 07:28

    Nopes.
    One is my account which is separate to my partner account.

• 

  Store Reptightarse @ TopCashback AU on 25/02/2025 - 19:15

  +10

  Thanks for the tag @spackbace 👍

  The only time you’re asked to enter a mobile number is when you’ve been flagged for having multiple accounts. The only time you can’t log in when asked to enter a mobile number is when you’ve used that same number on other accounts.

  You would have received emails about having multiple accounts as well. Feel free to reach out to me directly and I’ll gladly look into it. Cheers.

  • 

    spackbace on 25/02/2025 - 19:25

    @spackbase

    😮

    • 

      HamBoi69 on 26/02/2025 - 06:59

      Based

  • 

    Monashtez on 26/02/2025 - 07:42

    No emails received.

    Its not mutiple accounts. One for me and with my number and one for my partner and her number.
    I am sure this should be allowed..

• 

  MS Paint on 25/02/2025 - 19:18

  +3

  I am having awful experience with TCB!!

  I am having awful experience with TCB because I breached their terms and conditions.

  FTFY.

  • 

    Monashtez on 26/02/2025 - 07:43

    Just because one wishes to write something doesnt mean that one would write 'something'..

    No t&cs were breached mate..relax.

    • 

      MS Paint on 26/02/2025 - 09:00

      -1

      You don't have more than 1 account?

      • 

        Monashtez on 26/02/2025 - 16:15

        Nopes.

        • 

          MS Paint on 26/02/2025 - 16:30

          @Monashtez:

          The only time you can’t log in when asked to enter a mobile number is when you’ve used that same number on other accounts.

          So it must be a software glitch at the backend of TCB.

          • 

            Monashtez on 26/02/2025 - 17:06

            @MS Paint: They are trying to sort. Thanks

• 

  Wiadro on 25/02/2025 - 20:12

  -3

  all the cashback sites are dodgy

• 

  Monashtez on 26/02/2025 - 20:07

  Thanks for the support group.

  Its my new experience with TCB, AU. Have used the site a lot in UK though.

  They are trying to help me. For starters, the account 'entry' has been sorted.
  We have lodged the claim for missing cashback which they are investigating and are confident they shall be able to help

  @TopCashback AU , thanks