Anyone been ripped off by Groupon?

Lusing-dealsites on 28/12/2012 - 11:20

Has anyone out there been ripped off by Groupon? We went trekking in Nepal earlier this year on a deal that included accomm, meals and internal flights. Despite booking 5 months in advance, they managed to bugger up our flights and book them on the wrong day! This caused us to be stuck in a town 2,000m above sea level with no $$$, no working ATM, very few English speakers where we had to cover our own costs because the company didn't care! The only reason we got out after 3 days (and not be stuck there for a further 6/7 days), was to charter a $3,500 helicopter. The company and Groupon have taken '0' responsibility! I've been fighting with Groupon for over 5 weeks now and it's going know-where… NOT GOOD ENOUGH!

They have this terrible customer service system where I can only ever speak to one girl! so if she's not around or doesn't respond, the case just sits there. I haven't heard anything for 2 weeks now and know-one else will speak to me, nor can I even get a name of another person to speak to because (it's been assigned to this particular person whose name I won't mention)!

Any-one else feeling ripped off by Groupon right bout now?

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  • zhenjie on 28/12/2012 - 11:43
    +2

    Contact consumer Affairs or your states Trade ombudsman right away.

    Travel Insurance provider too?

    • [Deactivated] on 28/12/2012 - 11:53
      +2

      +1 100% Agree

  • ezza on 28/12/2012 - 14:26
    +2

    Can I ask a silly question and understand whether you were provided with an itinery around your flight dates / tour dates etc? I can only assume you were provided this.

  • using-dealsites on 02/01/2013 - 11:28

    Of course! however you trust that the itinerary that you are provided will actually be correct!

  • voteoften on 10/01/2013 - 23:23
    +1

    The fact that you chartered a helicopter puts this into the A Current Affair or Today Tonight territory.

  • AnnaM1 on 30/04/2013 - 17:03

    This person's name at Groupon begin with P? She is the professional 'get rid of you' lady and trained very well. I purchased the same deal but was unable to confirm a date due to issues with my feet. I tried to approach the trekking company directly for an extension but they would not answer. Contacted Groupon and asked if they could intervene and what would happen if I couldn't go within the time frame on medical grounds. They said I would receive a credit, not a refund. When I went for the credit they said its not Groupons problem. They did reach out to the trekking company who came back and said that I need to organize 3 other people … WTF! You have to be cautious of any purchase through Groupon. I learned the hard way but maybe better not to go, lose $950 then suffer the trauma of a trip from hell and additional expenses. Your post was a while back … Did you have any luck? Does anyone think I have a chance of getting my money back or any additional words of advise?

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