Quantifiable Achievements and Results on Resume?

Sydneyswans on 10/02/2025 - 13:19

I was wondering if anyone could tell me if it's even worth changing a resume to include quantifiable achievements and or results?

Like instead of "processed applications for clients"you would state "processed on average 20 applications daily and through up selling increased uptake of premium policies by 20%.

Where do I get that data from? I'm not manager and don't has access to budgets. The productivity tool in my current job doesn't give me metrics on how my productivity increased after I implemented X process, that information all goes to management.

I've added quantifiable achievements in my resume but obviously fudged up the numbers in old job positions although the results were real.

For the record my work background I'm basing this on is my previous call centre customer service roles mainly in insurance (5 years) and most recently and notably my 9 years of operations administration in financial services/managed funds.

Education & Work Resume

Comments

  • mskeggs on 10/02/2025 - 13:39

    Better to say "highest processing in team in 2023 & 2024" or better still "recognised for leading processing results in annual awards" - whatever is true.

    If you are mediocre in performance, probably better to just say the role.

  • tenpercent on 10/02/2025 - 13:40

    Can you just ask your manager/supervisor for the relevent metrics and data?

    • DashCam AKA Rolts on 10/02/2025 - 13:51
      +1

      And have an answer ready for the Why? that's sure to follow.

      • original15 on 10/02/2025 - 14:09

        Just say you’re a results driven individual and knowing how you’re shifting and performing over time is incredibly motivating and something you want to always improve on last score
        As if it’s a high score in a video game

      • Sydneyswans on 10/02/2025 - 16:11

        They already know the people are walking out the door in my current employer. Of course they are going to know the reason why I am asking the data for. Management are not able to do anything wage wise because that's outside of their jurisdiction however they want to do all they can to keep key staff members…

    • salmon123 on 10/02/2025 - 15:19

      You can ask your manager, BUT

      1) They may not give it to you
      2) You may not like what the metric looks like, eg only shows a 0.1% increase/decrease where you thought it was 20%.

      Are you going to let either of these hold you back from embellishing on your CV? Heck no. See below about making it up.

  • Dollar General on 10/02/2025 - 13:57
    +3

    A resume is used to get you to an interview, where you can elaborate further. Don’t overload your resume

  • joka on 10/02/2025 - 13:57
    +2

    Make it all up. Everyone else seems to do that and it works for them.

    • salmon123 on 10/02/2025 - 15:16

      This is the way. For most low level jobs its impossible to very any metrics related to another employer.

      Just take care not to go into territory where you get caught out, eg "I reduced staff turnover rates to 5%, when everyone knows company XYZ is sh*t and churns people in 5 mins".

    • JIMB0 on 10/02/2025 - 16:40

      Fake it till you make it.

  • salmon123 on 10/02/2025 - 15:13

    processed on average 20 applications daily and through up selling increased uptake of premium policies by 20%.

    Numbers and metrics are good. Most professions these days like numbers and metrics. The actual numbers are irrelevant.

    No one know what the baseline was, how you measured the improvement and whether you actually improved it.

    It's a talking point at an interview - be prepared for them to grill you on the intricacies of what the metric was and how you achieved it and what worked, what didn't work and you could've done better, etc.

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