Hello everyone, I am experiencing ongoing issues with my Samsung 75” AU8000 Crystal UHD 4K Smart TV . Despite having this TV repaired multiple times, I am still facing the same problems. Below is a timeline of my experience:
1st Incident (December 2024): - Screen Panel Replacement
I contacted Samsung customer support and had a technician inspect the TV. After the technician’s inspection, two technicians came on 10th December to repair the TV. I was hopeful that this would resolve the issue.
2nd Incident (January 2025): - Mother board Replacement
Less than a month later, the same issue occurred, and I requested a replacement rather than a repair.
The Samsung representative insisted on a repair, stating that no stock was available for replacements. I reluctantly accepted. The technicians came again for the repair on 24th January.
3rd Incident (February 2025): Screen Panel Replacement
Just days after the second repair, the issue persisted again. I contacted Samsung customer support once more, requesting a replacement. I had another technician inspection on 4th February, and once again, I was told that the only solution was another repair. At this point, I have been told by Samsung that the only solution is a repair, even though the TV has failed multiple times in a short period, and this clearly falls under a major failure as defined by the Australian Consumer Law.
Despite my repeated requests for a replacement due to the ongoing nature of the faults, I have been denied this request every time.
Has anyone else experienced similar issues with Samsung, particularly when requesting a replacement under Australian Consumer Law? Any advice on the next steps if Samsung continues to refuse my replacement request would be greatly appreciated.
What is the issue?