Mitre 10 Stole My Money after Ordering Yardforce Power Station

mrkorrupt on 10/02/2025 - 11:09

Mitre 10 Stole My Money after Ordering Yardforce Power Station

Purchased on 2nd December
No response
Called the store around 15th Jan
Answered by store person, promised to look into and call back
No response for 2 days
Refund email on the 17th Jan
Called Head office 10th Feb, was told the refund was sent on the 17th Jan
Was put to ecommerce section, was on hold for 5 minutes + no response dumped back to previous guy
Was then told to wait longer, I argued and presented the lack of customer service through the whole process and wanted them to call me back after getting hold of the ecommerce section.
They refused, and were disrespectful, so I disconnected the call (they stuffed up in every way and expect me to wait for them, instead of them taking ownership of the issue and sorting it out)
I rang my bank and they confirmed that no refund was given into ANY of my Accounts and no such transaction hit their accounts / system
bank sent me the dispute form to dispute the transaction
Mitre 10 has not called me back

General Discussion

Related Stores

Mitre 10
Mitre 10

Comments

  • Duckie2hh on 10/02/2025 - 11:12
    +8

    Cool story.

  • mrkorrupt on 10/02/2025 - 11:29
    -5

    Julie from Ecommerce called back and refuses to process the refund, stating their choice of payment processor and wants me to go get my own money back from the store instead of processing it online! I refused why should I be inconvenienced again?

    • JimmyF on 10/02/2025 - 11:32
      +11

      I refused why should I be inconvenienced again?

      While I agree they should refund back to the payment method, for whatever reason this isn't working.

      But let me get this correct, you're pissed off about lack of refund to create a post but when they offer you a path for a refund, you refuse as you don't want to spend 10 mins of your life to go out of your way?

      • CheapandUsed on 10/02/2025 - 11:35
        +1

        While I agree they should refund back to the payment method, for whatever reason this isn't working.

        Maybe Ops username has something to do with that

  • jv on 10/02/2025 - 11:41
    +1

    user name checks out…

  • Porker on 10/02/2025 - 11:43
    +7

    They refused, and were disrespectful, so I disconnected the call

    I wonder what the Mitre10's experience of this customer (OP) was.

    There's two sides to every story.

      • Porker on 10/02/2025 - 12:49
        +6

        Wow, that was an extreme response.

        Good luck with your endeavours!

      • ozboygsl on 11/02/2025 - 09:33

        sad but very telling that this comment was downvoted. not surprising with the woke maggots being so easily and needlessly troubled.

  • Boioioioi on 10/02/2025 - 11:44
    +1

    Funnily I had a similar experience with bunnings. Did a C&C which I cancelled. Asked for refund, got pushed around various places via email. Ended up going to the store where they sorted me out.

  • MS Paint on 10/02/2025 - 11:51
    +7

    Came here hoping a gift card was involved.

    Left disappointed.

    @mapax breathes a sigh of relief.

    • mapax on 10/02/2025 - 13:40
      +3

      Mondays are the great weekly reset so I wouldn’t be sweating, yet.

  • mrkorrupt on 10/02/2025 - 12:01
    -3

    No, it's a 30 minute one way in this awesome storm.

    • elgrande on 10/02/2025 - 12:04
      +11

      Why one way, wouldn't you want to return home?

      • BillyStm on 10/02/2025 - 12:21
        +4

        Maybe OP is considering an overnight stay to get his monies worth for the trip in

    • Russell Dupsumtucka on 10/02/2025 - 13:00
      +2

      No one is saying you need to get it today.

    • JimmyF on 10/02/2025 - 13:29

      No, it's a 30 minute one way in this awesome storm.

      Well you don't have to go NOW, you can wait till you are heading that way.

      But will come down to how much you want your $300 back.

  • paddyo on 10/02/2025 - 12:34
    +17

    I think your impatience and arrogance in your posts suggests exactly why you are not getting the service you want. I also suspect that your verbal communications with Mitre 10 and their CSO's has been less than polite. They offered you a result, you are too effing stubborn to suck it up and take it, so now you come on here wanting us to back you up. Fat chance of that, take a cement pill, go to the store, be NICE (can you do that?) and get your money. P.S., they have NOT stolen your money, so, if I was Mitre 10 I would get you to retract your comment, issue an apology and never darken their doors again. Entitled or what!

    • El cheepo on 10/02/2025 - 12:46
      +11

      Why did you wait 45 days before chasing it up?

      Why would they follow up with you if they thought it was refunded on their end?

      Why would you hang up - even if they were disrespectful - while literally talking to the person that could give you an end result?

      No ones saying that their behaviour is good, but look at how you have gone about resolving it…

    • Sammy2000 on 10/02/2025 - 22:23
      -1

      It will take longer than 1 hour to get your refund.
      After the 30 minute drive, you have to park, walk in and then wait for them to serve the people before you, then they have to look it up on their system, then find the manager who is on a smoko …

  • El cheepo on 10/02/2025 - 12:43
    +5

    Mitre 10 has not called me back

    Why would they after

    I disconnected the call (they stuffed up in every way and expect me to wait for them, instead of them taking ownership of the issue and sorting it out)

    You may be surprised at this, but some minimum wage phone operator isn’t going to be too inclined to follow up on a rude customer that hung up on them.

    The onus is on you to chase it up, not them.
    You hung up, they ain’t worried about calling you back.

    • mrkorrupt on 10/02/2025 - 12:46
      -4

      Why is it on me, I paid my money and waited on the item, the took my money and didn't supply. Why is it my job to chase and fix their mistake.

    • JimmyF on 10/02/2025 - 13:30
      +3

      You hung up, they ain’t worried about calling you back.

      I'm sure its noted on the customers file they are 'hard work' as well now.

      • mrkorrupt on 10/02/2025 - 13:34
        -1

        But they didn't even bother to give me a call prior to all of this.

        • El cheepo on 10/02/2025 - 16:35

          Why is it my job to chase and fix their mistake.

          According to their records nothing was wrong.
          So why would they follow up?

          Not saying that their procedures for handling these matters is great, but if they can’t see an issue - the onus is on you.

          But they didn't even bother to give me a call prior to all of this.

          Because: They would not have been aware of the issue prior to your contact.

          And for a bonus, now you can expect less assistance because:

          I'm sure its noted on the customers file they are 'hard work' as well now.

  • Kongzi on 10/02/2025 - 13:16

    Don't know why everyone is so hard on OP. I've encountered several bad customer service and they were so slow in actioning things and not take any ownership.

    I would just leave a review online and move on.

    • JimmyF on 10/02/2025 - 13:31
      +2

      I would just leave a review online and move on.

      So don't worry about the $300 refund?

      Don't know why everyone is so hard on OP. I've encountered several bad customer service and they were so slow in actioning things and not take any ownership.

      Looking at how the OP is replying to people I can't see why M10 isn't jumping over the moon to help them.

  • timthetoolman on 10/02/2025 - 13:25
    +5

    Perhaps they didn't want to deliver your item and leave it blocking your door causing you to create a forum post?

  • joka on 10/02/2025 - 14:00

    How are we expected to answer a post without a question?

  • thestig on 11/02/2025 - 07:32
    +3

    There is a strong correlation with how you interact and with people and why you have these issues.

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