Sliding Gate Issue - Doesn't Close

kaboom mel on 07/02/2025 - 15:12
Last edited 07/02/2025 - 15:13

Hi

I got a new sliding door motor installed 6 months ago. Found the guy on Airtasker to come around and do it. He gave me an invoice for it with a warranty etc. He installed the gate and it worked fine for some time. Now everytime it closes - it reaches the end but then bounces back and re-opens, back to the original position.
I reached out to the guy , Dean R, who had installed it but he is ignoring me. I should have known better.

I am also not sure either if its a warranty issue , installation or a setting that needs to be worked on.

Can you suggest some ideas or workarounds to fix this issue? The motor is a Centurion Centsys D5.

Thanks

Home & Garden

Comments

  • MS Paint on 07/02/2025 - 15:27
    +2

    It just needs a sensitivity/limit adjustment. I had to do our garage door recently as it would hit the ground and reopen. Took a few minutes to Google the model number, RTFM and set the new limit adjustment.

    Edit : I missed it. Looks like Roger is all over it. Too easy. It could possibly help with this as well

  • Banks Esquire on 07/02/2025 - 16:03
    +1

    Is there an obstruction at the end of the track, such as small rocks, sand, or dirt?

    Try hosing down the area to clean it up and see if that resolves the issue.

    Adjusting the sensitivity unnecessarily can lead to the gate forcing its way over a small rock, potentially damaging the sliding gate.

  • omguleh on 07/02/2025 - 16:06
    +1

    Experience a power loss recently? Happens to our warehouse roller door all the time, just had to program the limits again and it’s back to normal.

  • JIMB0 on 07/02/2025 - 18:08

    In addition to the above 2 comments check that the drive mechanism isn't slipping/skipping at any point, this will cause it to lose track of where it is and run into or short of the close/open position.

  • elgrande on 07/02/2025 - 21:46

    Spray the rail with wd40-silicon type, make sure you get the silicon type.

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