Google Pixel Advanced Replacement - Will They Reject My Phone?

LYeahyeahok on 19/01/2025 - 09:15
Last edited 19/01/2025 - 12:11 by 1 other user

Pixel 7 died in my hand the other night, R.I.P. screen flashed green then stopped displaying.

After contacting google directly, they offered to send a refurbished phone after I send mine and they assess it, which was going to take 14 days.

I pushed and they escalated and offered an advanced replacement plan. Basically, they send me a new phone and I send mine back and they credit back the purchase price of my phone when they receive it.

Sounds great but I'm worried they'll reject my phone on a whim, and I'll be stuck paying inflated RRP for a new pixel from their website, when if I'm not going to receive the credit I'd obviously do an OzBargain deal and sign up to a plan and cancel or something instead.

Has anyone done an advanced replacement with them? Do they just want to receive the phone back or do they want to assess and blame me for the phone dying despite it being a well documented issue online.

The phone does have scratches ironically from being in a case it's whole life, when bits of dirt get under the case it causes slight scratches on the corners. Genuinely didn't drop the phone or anything funny. I'm just sceptical that they'll be nice and not try and screw me over.

Anyone have experience?

Mobile Google Mobile Phone Android

Comments

  • Overclocked91 on 19/01/2025 - 09:41
    +3

    I've probably done 10 advanced replacements through Google as I've had a pixel since the 4XL and upgraded yearly. Excellent system so you're not without a phone and I'm yet to have one rejected.

    • askbargain on 19/01/2025 - 10:00
      +2

      10 advanced replacements through Google as I've had a pixel since the 4XL and upgraded yearly

      Yikes

    • Yeahyeahok on 19/01/2025 - 11:57
      +2

      You've had that many issues with the pixel phones?

      • Overclocked91 on 19/01/2025 - 16:33

        Yeah, I know. Battery issues, microphone issues. The screen went green. But I prefer the devices over iPhone.

    • JumpingUnicorns on 20/01/2025 - 16:48

      You're voodoo'd against Pixel phones. I've had 3 and never had an issue haha

  • MaKa on 19/01/2025 - 10:27
    +2

    I've done it twice and my phone hasbt been rejected either. One phone had been dropped off the first storey at work and had LCD bleed.

  • ddhar on 19/01/2025 - 15:00
    +1

    I went through this about 2 months ago. No issues at all and the lady at the collection centre is well-accustomed to people dropping off their 'Google' phones.

    I imagine Google will reject it in cases where the phone was deliberately/badly damaged and the customer was just trying to score a new-looking phone. Doesn't sound like you fall in this category. :)

    • Yeahyeahok on 19/01/2025 - 19:57

      Collection centre? I thought it had to get posted?

      How did you manage to get your data wiped with a dead screen out of curiosity, and did you go to 9 pro?

      • ddhar on 19/01/2025 - 20:22
        +1

        I live close to their collection centre so I opted for that. I believe you are also provided a paid mailing label?

        My screen suffered from a permanent vertical purple line and the occasional green ghosting artifacts. I could still navigate around to reset the phone. No, I was provided a like for like replacement (Pixel 8). Google didn't allow me to upgrade (I tried asking).

  • NaeJane on 20/01/2025 - 11:36

    I have the line and the green hue on my pixel 8 - also have dropped it so have dead pixels in the bottom of my screen. Went back to JB hifi in the warranty period and went off to a genuine repair for assessment and they quoted me $590 to repair, even though the line and the green is a known issue. Was very frustrating.

    I'm about to buy a pixel 9 - god knows why I had to send my pixel 6 back about 5 times and then fight with consumer affairs to get a full refund! Why does the pixel work so well, have such a good camera but the the hardware suck so hard?

    • Yeahyeahok on 20/01/2025 - 12:43

      Yeah it's really frustrating, I'm always banging my head against a wall because it takes over 24 hours for google to reply so I still haven't manage to gain any traction on actioning their offer

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