I have always been able to swap elements of my KFC since the early 2000s, such as the 375ml Pepsi for a small chips or small potato and gravy.
Now it seems very rare that I can do this. Usually a young kid looks at me with a blank look, before "attempting" for a couple of minutes and saying "it doesn't look like you can".
Anyone had any luck or any employees that know what's going on?
I seldom order at the counter nowadays, I'm using the app 99% of the time
The app sometimes allows you to swap out stuff (depending on the menu item you order), eg. a dinner roll for a small chips or a coleslaw for a potato and gravy