I ordered myself a Sony FX30 camera from digiDirect, price matched it with VideoPro to get the price down to $2371 and was factoring in getting the extra stuff that comes with it (the page said it comes with an Anker Powerbank + 80gb CFexpress card).
When it arrived, the extras weren't with it, so I contacted them and got the response "Because you price matched it, you don't get any of the extras" and they linked their T&C which says the following:
"Price match guarantees may have certain exclusions and limitations which include:
Offers which include cash back, bonus, bulk purchase, quantity limits or packages."
Am I wrong in thinking that they should have mentioned that to me when I applied for the price match? I wouldn't have ordered it if that was the case :|
I'm worried now the $200 cashback through Sony won't go through either (that one should be okay as it's from Sony and not digiDirect).
Also in contacting their support, they never respond to emails. I had to chase it up via the online chat and get them to look up the ticket number and then respond (and only got one line answers)
Anyway, just whinging. The camera is good though. I don't think I'll be buying anything else from digiDirect again.
No worries.