Bunnings Replacement for Discounted Items

bluemyself on 06/01/2025 - 13:23

TLDR: seems like Bunnings won't offer replacement for defective items bought at discount?

Hey all, last year Bunnings had a deal for their Ozito brushless multi tool for less than $50 (from price of around $150) as it was an Aldi price match. I purchased it online for click and collect.

Fast forward a few months and it stops working.

I first went to my local store (different to where I picked it up originally) to get a replacement and they didn't have any in stock, however they said they would not be able to replace it anyway since the item was suspended. So the only option was to keep the tool and wait for it to be unsuspended (if it ever does) or get a refund. I like the tool and don't want to have to buy it back at the normal price so I decided to hold on to it.

I called another store which had the tool in stock and asked them if it was suspended and they said no, and that I should be able to get a replacement. But when I went to the store, they said the system wouldn't allow them to do a replacement. So rather than stuffing about any longer, I just got a refund.

And now today I saw that it's back in stock at my local bunnings.

Anyone else gone through this? Do they not do replacements for deep discounts?

Home & Garden

Related Stores

Bunnings Warehouse
Bunnings Warehouse
Marketplace

Comments

  • jv on 06/01/2025 - 13:28
    +9

    Bunnings Replacement for Discounted Items

    They're not required to under consumer law.
    They can just refund you if the item is faulty…

    • audreamer on 06/01/2025 - 15:30

      But Ozito says " 5 Year Replacement Warranty. We will gladly assist with returns and exchanges of this product in accordance with our returns and exchanges policy. "

      Bunnings should honor Ozito's "5 Year Replacement Warranty". I think the reason for the OP is that the system has the Ozito brushless multi tool suspended and staff were unable to overwrite it to do the replacement.

      https://www.bunnings.com.au/ozito-pxc-18v-brushless-multi-fu…

      • jv on 06/01/2025 - 15:32

        in accordance with our returns and exchanges policy.

        • audreamer on 06/01/2025 - 15:49

          I would suggest OP to contact Ozito directly to get further clarity.

          Australia: 1800 069 486

          New Zealand: 0508 069 486

          To ensure a speedy response please have the model number and date of purchase available. A customer service representative will take your call and answer any questions you may have relating to the warranty policy or procedure.

          Please note warranty registration is not required to receive 5 Year Replacement Warranty on Power X Change products.

          https://www.ozito.com.au/services/warranty/

          • jv on 06/01/2025 - 16:14

            @audreamer:

            I would suggest OP to contact Ozito directly to get further clarity.

            Worth a try, but neither bunnings nor ozito are required to replace.
            It is their choice to either repair, replace or refund…

    • bluemyself on 06/01/2025 - 18:42

      Thanks. I'll look into that if it happens again

  • boomramada on 06/01/2025 - 13:28
    +3

    But when I went to the store, they said the system wouldn't allow them to do a replacement. So rather than stuffing about any longer, I just got a refund.

    You made your decision, now you have to wait till item go back in discount again or buy it at higher price.

    • bluemyself on 06/01/2025 - 18:32

      Of course. The question is if others have run into the same scenario where you weren't able to get a replacement on a discounted item.

      • audreamer on 07/01/2025 - 12:06

        Bunnings has replaced my discounted Ozito products a couple of times, and the process has always been smooth.

  • Dollar General on 06/01/2025 - 13:29
    +2

    Is it the exact model or what they sell now is a new model?

    • audreamer on 06/01/2025 - 16:27

      Seems like the exact model, I think OP got his from this deal (https://www.ozbargain.com.au/node/846207), when you click it, you will see it is the exact model Bunnings still selling.

      • bluemyself on 06/01/2025 - 18:35

        Yep, the multi tool

    • bluemyself on 06/01/2025 - 18:34

      Hmm, I don't believe so. I think they would have told me that. If that had happened, I could accept that. (Or at least be too lazy to argue it)

  • OkWing99 on 06/01/2025 - 17:29
    +1

    I'm interested in their Ozito 'Replacement' Warranty policy as well.

    Recently I had an Ozito item failed that had a '3 Year Replacement Warranty'. I purchased at retail price, about 14 months ago. It won't work anymore, so I took it back. The item is still in stock and selling, but a few dollars more.

    Now my understanding of 'replacement warranty' is, if there's a fault, they'll replace it with an identical one. If they can't do it, I can get a refund.
    But to my surprise, the rep goes ahead to refund the total. I say I don't want a refund, but I want a replacement.
    Then she calculates the price difference to the current price vs my original price. After powerpass etc, I'm asked to pay more about 10 cents to cover the price difference.

    I'm not fussed about 10 cents, but I asked her about the 'replacement' warranty, and she says they can't replace it if the price has changed. So I paid few cents, and got a new one. Because now it's a new purchase, I get a new warranty.

    But I'm wondering what's their actual definition of 'replacement' is. Because sounds like they'd replace it, but I need to pay the difference.

    • bio on 06/01/2025 - 17:54
      +2

      That's stupid. If you have to pay the difference then it's no different than a refund (in fact a refund would be better because then your warranty would start from zero).

    • bluemyself on 06/01/2025 - 18:39

      They can't replace it if the price has changed? That doesn't seem right.

    • audreamer on 07/01/2025 - 12:27

      I had one discounted Ozito product replaced with a new one, even though the product price had returned to normal.

      Next time, you can try speaking to a different staff member or ask to involve a manager.

  • Bruceflix on 06/01/2025 - 17:55
    +1

    ACL mandates a repair/refund/replacement on a major fault where the consumer can choose which option.

  • baxter on 06/01/2025 - 20:20
    +1

    I've been through this many times over the years where drill models have changed etc. I've often had to be pretty strong with the Bunnings workers that they are required to replace it with an equivalent or better. Sometimes I've even had to ask for their manager to become involved as some take it personally, like the money is coming out of their back pocket or something. Also if you have bought it on sale, you NEVER have to pay extra just because it is more expensive now - they have the ability to exchange it as a "like for like" and will reduce the price to your original price on your new receipt. Worse case scenario failing all this, go back at a different time and get a different person (espeically after 5pm or on weekends rather than the weekday staff), or simply try another store. You will always get there. Don't try Ozito themselves - they are hopeless from my experience. Eventually you'll get a helpful Bunnings employee.

    • bluemyself on 06/01/2025 - 20:44

      Thanks for sharing your experience. I'll try your suggestions if I go through this again.

      In your situations were these Ozito products or others?

    • audreamer on 07/01/2025 - 12:30

      That was what my experience with my discounted Ozito product: "exchange it as a "like for like" and will reduce the price to your original price on your new receipt. ".

  • edrift on 07/01/2025 - 09:23

    I had an ozito 3ah battery fail on me. I didn't even have the receipt for it, but the manufacturer date was stamped on it so it was clearly within warranty.
    Since they don't sell 3ah battery separately, only in a kit, they replaced it with a 4ah battery.

    It did take some level of conversation to happen, but we got to a good outcome in the end

  • Protractor on 07/01/2025 - 09:45

    Lowest prices are just the beginning…

    (…….of the convoluted process that awaits the weary shopper who dares stray outside the normal goal post area)

Login or Join to leave a comment
Login Join