ShopBack Transactions Being Rejected - How Common Is This?

I’m new to this whole cashback thing and I have already had two cashbacks rejected / denied

Now yes, we all know there are terms and conditions.

How often does this happen and have anyone actually made a complaint outside of ShopBack to get it sorted?

I’m a little peeved because a recent deal with Woolworths online ended up being more expensive without the cashback.

Not that I will use this dog (profanity) anymore, but I don’t want to let them just get away with it

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Comments

  • +6

    Try the search function and be prepared to have your mind blown.

    • +2

      I know these are common posts on the forum. Personally, never had any issues with SB or CR
      Always use the app, double check t&cs etc

      • Same here. I’ve never had any issues. Only times I’ve been rejected is when I’ve tried my luck using discount codes that aren’t approved (sometimes it works)

  • +1

    How often does this happen

    Typically when the T&Cs that you have read says if using phone, make purchase inside shopback app, but the shopback app opens the woolies app and you continue with it. The tracking details don’t get passed on between woolies and shopback. So you don’t get money back

    and have anyone actually made a complaint outside of ShopBack to get it sorted?

    ShopBack needs the retailer to honour the commission first. If you can prove they have taken the commission but not pass on to you then yeah sure complain

    • If they say the cashback tracked. Is it usually it gets approved or can they cancel it later on?

  • +2

    This may be the first documented case of a failed cash back. I guess contact them?

  • Mine also got rejected from Woolies too. Ended up paying full price on the damn airtags lol.

  • Newbie to OZB,

  • +3

    Do you have Honey installed? 😉

    • Wasnt there thread said honey reduced cashback amount?

      • There’s also a million YouTube vids on it now. One way Honey works is by stealing the sale attribution. So if the sale goes to Honey instead of CR/Shopback, then CR/Shopback don’t get paid, and neither do you.

        • I c thanks

          • @ATTS: No, I don’t use any VPN or ad blockers

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