Harvey Norman Refusing to Pricematch Officeworks on Nintendo Switch

bazzybtec on 27/12/2024 - 21:07
Last edited 27/12/2024 - 21:47 by 1 other user

I went to purchase a Nintendo switch.

I have a Harvey Norman locally as do I have Officeworks etc at the time of purchase I would have had to go a distance to pick up one from Officeworks. That being said I approached the Harvey Norman for a price match the price that Officeworks had for $445 and they refused and said that was below cost. They also refused to state what cost was so I have no way of confirming that this is the case.

I could have done the 2 hour round trip to go to a store that had the stock available but I didn't have the time to spend doing that as I had a long list of things that needed to be done that day in preparation for Christmas

Why are they allowed to have a "Price match Guarantee" that has exclusions that basically allow Harvey Norman to in nearly every case refuse it. It seems a bit like false advertising to me.

They claim they won't be beaten on price but then say "we are all franchises so the rules don't apply to us" then in the next breath say that their costs and prices are higher because they don't have the buying power that shops like JB Hi-Fi or Offficeworks do. And that they will only order 5 from the supplier not 50 so they don't get the good prices.

What especially annoys me about this is that it was Harvey Norman who were the ones who kicked up a big stink about online shops making it hard to compete yet on the other hand they don't even try to compete.

Additionally, it seems they have been hit in the past for misleading conduct.

Generally, out of principle I have in the past refused to deal with Harvey Norman but in this case I really didn't have a choice.

Anyway, given their terms and conditions basically give them the an out for every circumstance that they don't price match, why is it ok for them to flash in every Tv commercial that they do when they know very well they don't. Granted they give a link in the commercial to the terms and conditions that show there is an out for every circumstance however I just don't think you should be allowed to flash advertising that you will do something then in the fine print say that they actually won't. Also given there is no transparency surrounding their cost pricing I think it's very easy for them to say that its below cost when they actually just don't want to price match

Additionally stores like The Good Guys are also franchises and they don't seem to have any issues price matching, so I am a little perplexed as to why these issues are exclusive to Harvey Norman stores.

Simply put customers with positive experiences will give good feedback through word of mouth. I know I will be telling people I know to be careful dealing with Harvey Norman and I know that a family member was actually thinking of buying a new TV there and are now going to avoid them so I know for a fact that this experience has cost them more than the few dollars that they made extra on a Nintendo they sold me.

Gaming Game Console Nintendo

Related Stores

Harvey Norman
Harvey Norman

Comments

  • askbargain on 27/12/2024 - 21:15
    +118

    Imagine wasting your time in Harvey Norman and then complaining about it on the internet like nobody knew how scummy they are

    • SBOB on 27/12/2024 - 23:12
      +4

      The turtle and the scorpion was actually a fable about customers visiting Harvey Norman :)

    • mauricem on 28/12/2024 - 16:09
      +2

      The more negative vibes HN can get the better IMO

    • HeWhoKnows on 28/12/2024 - 19:39

      Why not just support and purchase from the cheapest place?

      • 2025 on 28/12/2024 - 21:54
        +1

        Why not just support and purchase from the cheapest place?

        Ooops it’s looking like you’ve just had yet another senior’s moment, askbargain isn’t the op.

  • john676 on 27/12/2024 - 21:22
    +10

    If they are advertising it and not honouring it you can complain to the ACCC and the Ombudsman.

    • bazzybtec on 27/12/2024 - 21:25
      +4

      I probably will report it to ACCC because it seems somewhat deliberately deceitful to get people in their store

      • Downvoter on 27/12/2024 - 21:28
        +1

        No you won’t

        • bazzybtec on 27/12/2024 - 21:33

          May i ask why your telling me not to report it?

          • joka on 27/12/2024 - 21:58
            +16

            @bazzybtec: He’s telling you that you won’t, not telling you that you shouldn’t.

            • bazzybtec on 27/12/2024 - 22:26
              +9

              @joka: Ah ok, Well he is wrong because when he posted that comment i had actually already started filling out the online form to report it.

              Not sure why anyone would make predictions about people they know nothing about online.

              • Bignudge on 27/12/2024 - 22:57
                +5

                @bazzybtec: Well, he still might be right cause even up to now you've said that you've started filling out the online form… but did you finish it? And if you did finish it, did you submit it?

                • bazzybtec on 27/12/2024 - 23:00
                  +10

                  @Bignudge: yes i finished it and yes i submitted it. They even gave me a reference number and sent me an email with that reference number on it saying they have received the report

            • HeWhoKnows on 28/12/2024 - 19:46
              -3

              @joka: And its good advice!

        • initiateit on 28/12/2024 - 12:34

          Neither will you.

      • HeWhoKnows on 28/12/2024 - 19:45
        -3

        LOL LOL LOL LOL LOL LOL LOL

        Go ahead and waste my day (and yours too)

    • dm02 on 28/12/2024 - 01:19
      +1

      There is no Ombudsman for general consumer complaints, OP would need to go to their state's Fair Trading body

    • HeWhoKnows on 28/12/2024 - 19:43

      But then this….
      I could have done the 2 hour round trip to go to a store that had the stock available

      They only need to price match against "local competitors".
      ….Not a store miles away.
      And it must be in stcok at the other store
      and as they say, it cannot be below cost

      Seriously I think some people here are so "entitled'
      Like its all about them and never mind if the business is losing money on the deal/

      Like OP would be so happy to sell something at a loss just to price match with a store over an hour away????

      I dont think so

      • bazzybtec on 28/12/2024 - 19:49
        +1

        again missing the point entirely…..

        its not entitlement to expect that what is advertised is what is done.

        advertising lowest price guaranteed with guaranteed price matching is exactly that.

        if you see lets say a computer advertised on tv for $400 is it entitled to walk into a shop and ask for it? there is no difference here.

        What i am saying is they shouldnt be flashing this around in such a deceptive manner.

  • holdenmg on 27/12/2024 - 21:28
    +1

    Target were @ $349 so watch and see if they restock.
    https://www.target.com.au/p/nintendo-switch-oled-model-white…

    • bazzybtec on 27/12/2024 - 22:01
      -4

      I believe these are starting to be sold at a discount because the next generation console is set to launch in Feb 2025 from my experience the older generation consoles tank in price the months leading up to the launch of the new console so nintendo make as much of the old console as they can before the launch.

      • 87percent on 28/12/2024 - 08:46
        +5

        No way Switch 2 will launch in Feb 2025. It hasn’t even been announced, there’s only been speculations for a couple of years now

      • seraphy on 28/12/2024 - 15:26

        Incorrect, presumably they are going to make an announcement on it in Feb/Mar 2025, not a launch.

  • plmko on 27/12/2024 - 21:34
    +42

    Can people learn to support the original store that gave the discount?

    Stop rewarding lazy stores with price matching.

    • CheapandUsed on 27/12/2024 - 21:49
      +13

      Exactly this. Reward the price leader with the sale so they will keep leading on prices.

    • Nutrino on 27/12/2024 - 21:50

      9 times out of 10 these people will stack gift card, staff discount, reward points and a free massage.

      • azngamer on 27/12/2024 - 22:55

        On top of what's listed, price matching means more people get the deal

      • tenpercent on 28/12/2024 - 17:27

        Free massage? Ooo la la.
        Where do you shop to get that?

    • boomramada on 27/12/2024 - 23:49

      They not lazy, they just catering the lazy customers by giving the impression competitive best pricing.

    • reactor-au on 28/12/2024 - 08:54

      Price matching is so out of control that I had an idiot on FB marketplace ask me to sell item X for $350 because two other sellers were selling for that price, I ask him why not just buy for them instead of waiting everyone's time or try his local JB.

      • RockyRaccoon on 28/12/2024 - 13:53
        -1

        FB deals have nothing in common with retail price matching.

        In your case, whats wrong with asking. Do it all the time on FB/Gumfree. Thats just normal FB negotiation. If you dont like offers, just put "all offers will be abruptly rejected".

        Case closed!

    • DingoBilly on 28/12/2024 - 11:23

      If the store is a half hour or more away vs 5 minute walk why should I go out of my way for that?

      I get the idea in principle but in reality some stores are just more convenient than others.

      Also it's asking to price match Officeworks… Not exactly a small retailer, and they themselves have a pretty aggressive price matching policy.

      Basically, your post sounds nice but isn't actually practical.

    • rumblytangara on 28/12/2024 - 16:17
      +1

      Can people learn to support the original store that gave the discount?

      This.

      It seems to be some weird OzBargain point of pride to say they pricematched at some big chain elsewhere instead of reward the original business that provides a discount. Way to go- great way to keep feeding the handful of oligopolies (though in this particular case neither party is admirable).

  • wombat81 on 27/12/2024 - 21:50
    +25

    I would literally pay more to buy from any store that isn't Harvey Norman. They are the scum of the earth so you've dodged a bullet. Congrats.

    • bazzybtec on 27/12/2024 - 21:53

      Yes I do get that, but what i dont understand is why is it acceptable for them to deliberately advertise in a deceptive manner.
      they have litterally been fined over and over for misleading conduct yet they still do it?
      here is another instance
      https://www.accc.gov.au/media-release/harvey-norman-holdings…

      • wombat81 on 27/12/2024 - 21:54
        +11

        Considering the liberal federal government paid them millions of dollars in job seeker/keeper money during COVID that they weren't entitled to and they flatly refused to pay any of it back, none of this should surprise you.

      • HeWhoKnows on 28/12/2024 - 19:51
        +2

        They are NOT advertising in a deceptive manner

        Its YOU being deceptive mate.

        You dont want to travel over an hour to get to Officeworks and you want your discount as well?

        Seriously mate…get a grip

        You either want to avoid the one hour trip and save time and money or you prefer to go to the store with the lowest price.

        Now which one is it?

        PS. HN doesnt have to price match with a store over an hour away.
        No different asking them to price match with a store in another city

        • bazzybtec on 28/12/2024 - 19:54
          -2

          your clearly a troll mate not going to entertain your comments anymore. If there was a way to block you on here i would

    • Leeroy Jenkins on 28/12/2024 - 16:51
      +1

      Mate you speak my mind.

      I'd also pay more to not buy at HN. I don't know how but they managed to make me hate them deep in my bones.

  • Baysew on 27/12/2024 - 21:52
    +2

    Additionally stores like The Good Guys are also franchises

    Not since Jb Hi-Fi purchased them.

    so I know for a fact that this experience has cost them more than the few dollars that they made extra on a Nintendo they sold me.

    What was the difference in price?

    • bazzybtec on 27/12/2024 - 21:53

      $50

        • Loopholio on 28/12/2024 - 09:33
          +1

          Sir, do you know where you are?

  • JIMB0 on 27/12/2024 - 21:56
    +1

    good guys are also franchise and they don't seem to have any issues price matching

    They are mostly company owned since JB-HIFI purchased the business. Year ago I was buying a TV and JB-HIFI refused to price match an online store, saying it was below their cost price. Over at Harvey Norman the salesman went away to talk to his colleagues for a while and came back with a price that was close enough, but tried to sell me the $300 power board, $100 aerial cable and $120 HDMI cable. Obviously they were making very little on the TV and hoped to make it up by selling me over priced junk. Anyhow, they had stock and the TV was delivered that Saturday.

  • JimmyF on 27/12/2024 - 22:09
    -8

    Harvey Norman Refusing to Pricematch Officeworks on Nintendo Switch

    They don't have to price match as you have found out. So buy from Office works if it is cheaper.

    I would have had to go a distance to pick up one from Officeworks

    ok so back to Harvey Norman and see what sort of deal they can do, or get it posted out from JB.

    I could have done the 2 hour round trip to go to a store that had the stock available but I didn't have the time to spend doing that

    Ok so buy from the store close to you that has stock. Surely saving 2 hours of driving/fuel is worth spending some extra?

    I see from one of your other comments, all this is over saving $50. LOL

    • bazzybtec on 27/12/2024 - 22:16
      -2

      no this is not all over $50 you are just showing you are missing the point entirely.

      This is about false advertising

      They advertise in store as well as in there tv commercials that they will beat any price.
      That is simply not true.

      Yes i get that i pay $50 dollars to be able to provide the gift on Christmas day. that's why i paid it.

      In my eyes that doesnt vindicate the deliberate misleading conduct on their part.

      I mean if I ran an advert saying that i will give $50 cash off all purchases store wide and put into the terms and conditions that I will only offer it on the days i get laid by my wife the night prior. information that only a select few can know. i would absolutly get slammed by ACCC for false advertising. I dont see why that shouldn't be the case here

      • JimmyF on 27/12/2024 - 22:27
        -1

        This is about false advertising

        So lodge a ACCC complaint and see what happens.

        Yes i get that i pay $50 dollars to be able to provide the gift on Christmas day. that's why i paid it.

        No, you paid $50 more because you left shopping to the last minute.

        https://www.harveynorman.com.au/customer-service/price-match…

        So have you rocked up within 7 days and asked for a refund? Is the product you purchased listed on the OW website at a cheaper price? Then they should match it.

        • bazzybtec on 27/12/2024 - 22:32
          -2

          I have raised with ACCC

          The reasoning behind my decisions to pay the $50 is completly irrelevant to the topic of conversation here and you clearly are still missing the point. so im going to call that out as off topic.

          and yes it is both on the OW website and available in store. They where provided with the link on the day and when i called them up about it again today speaking to a manager and still refused it.

          again my point is stating that they price match is guaranteed then giving yourself clauses to get out of having to do that under any circumstance IS false advertising

          • JimmyF on 28/12/2024 - 09:20

            @bazzybtec:

            and yes it is both on the OW website and available in store. They where provided with the link on the day and when i called them up about it again today speaking to a manager and still refused it.

            Then get it in writing and lodge a ACCC complaint,

    • HeWhoKnows on 28/12/2024 - 19:55
      -1

      @JimmyF

      Dont know why you got so many negs

      Just goes to show how many self-entitled and unrealistic people are on this platform given the WRONG ADVICE!

      Im with you 100% on all 3 counts…Give OP heaps!

      as they say for OP…3 strikes and you are out OP!

      • JimmyF on 28/12/2024 - 20:09
        +1

        Thanks!

        Sadly seems to be the crowd these days. Oh well, not too fussed!

  • Yummy on 27/12/2024 - 22:49
    +2

    Gerry
    $50
    ACCC

    Instead of enjoying your Xmas~NY holiday.

    Let it go, and never come back to Gerry ever again.

    • bazzybtec on 27/12/2024 - 22:57

      I don't intend to do anything further beyond raising the complaint with ACCC. but I have no intention to give them business again.

      I guess what irritates me is that Gerry will jump up and down and throw tantrums that online businesses are taking away his sales and lobby the governent to mandate gst gets applied to all orders below $1000 forcing larger chains online to blanket apply gst even on exempt items. meaning that If I want to get Glucose monitors for an affordable price from Aidex (a product that is by the admission of the tax department is exempt) I now get flogged with GST on top of that. all because he doesnt want to have to try to compete with other businesses.

      I think the very least he can do with his business is follow the law when it comes to advertising.

      but you are right I have raised it with the ACCC I will let it go from my end and let them deal with it and just never buy from them again.

      • Stuj on 28/12/2024 - 06:38
        +1

        GST - this, Not that i really used to shop that often at HN but the minute he pulled this move, was the last day I have set foot in one of his pleasure palaces.

        • inertia8 on 28/12/2024 - 14:08
          +1

          Same here.

  • boomramada on 27/12/2024 - 23:02
    +5

    Op wrote a nice phd thesis but according to https://www.harveynorman.com.au/customer-service/price-match…

    Products with pricing set significantly lower than the recommended retail price or market value.

    Under this, they don't need to price match.

    • bazzybtec on 27/12/2024 - 23:08

      and as OP has clearly articulated. That clause takes away all transparency as they wont stipulate or define what that price is. making the guarantee as a whole meaningless and as outlined above again clearly making it false advertising. The OP also addressed this in his PHD thesis.

      also using words like "significantly lower" or "market value" are a type of weasel words deliberately intended to undermine the guarentee. Market Value is subject to the market at the time. at the moment most stores have these on sale ranging between $345 to $450 making its market value between those values. and "significantly lower" cant be articulated to a figure

      It was here where that was addressed if you missed it.
      "Anyway, given their terms and conditions basically give them the an out for every circumstance that they don't price match, why is it ok for them to flash in every Tv commercial that they do when they know very well they don't. Granted they give a link in the commercial to the terms and conditions that show there is an out for every circumstance however I just don't think you should be allowed to flash advertising that you will do something then in the fine print say that they actually won't. Also given there is no transparency surrounding their cost pricing I think it's very easy for them to say that its below cost when they actually just don't want to price match"

      • boomramada on 27/12/2024 - 23:25
        -1

        Well ozb care factor is zero, better try ACCC; then again not sure your chances are 😊

        • bazzybtec on 27/12/2024 - 23:30

          I couldn't imagine having such a high opinion of myself that I would make a claim on behalf of an entire site/community that the care factor is Zero.

          Perhaps you meant to say this instead?

          "Well boomramada's care factor is zero, better try ACCC then again not sure your chances are 😊"

    • Randolph Duke on 28/12/2024 - 09:55
      +1

      /thread

      Surprised they didn’t just say local Officeworks doesn’t have stock, bad luck. Price match policies aren’t set in stone and normally have a heap of exclusion clauses in them.

  • yellowfever on 27/12/2024 - 23:17

    Hey I genuinely want to know why not drive to officeworks and buy the thing you wanted for the price you wanted and not have to post on the internet and send a whinge report to ACCC and waste your night time

    • bazzybtec on 27/12/2024 - 23:24

      Because i was hosting Christmas this year and had to get a bulk load of food shopping and preparation done that day. I only had half an hour i could throw at this and to trek over an hour there potentially 20 min in store to complete the purchase and potentially over an hour back again was time i simply couldn't afford given i was up well into the early morning setting up for the next morning.

      and why didnt i get it earlier. It was only in bed the previous night that my partner mentioned wanting a Nintendo switch. otherwise i would have purchased it online well in advance.

  • solidussnake on 28/12/2024 - 07:53

    Well yes if they have a clause they can refuse to match both JB and GG have also done this to me..

    Consoles are usually sold at cost or a loss to make it back with games accessories etc

  • HangryCakeStore on 28/12/2024 - 08:19

    ‘Harvey Norman Refusing‘ everyone would have stopped reading after the title knowing we don’t support hardly normal
    End thread/

  • RockyRaccoon on 28/12/2024 - 08:26

    They also refused to state what cost

    ROFL - what makes you think they will tell you that.

    Plus what is "cost"

    Cost = what it costs to sell it to you?
    Cost = what the pay the manufacturer for it plus Less/More for shipping to store etc?

    An invoice cost doesnt include rebates/promotional benefits the manufacturer might also give.
    Some manufacturers will give a lower price if a reseller buys quantity. Thats why one stores cost doesnt always match another

    Go to ACCC State consumer affairs and demand they give you this, and why not also demand the cost to you for taking time to complain at Ozbargain, ACCC, consumer affairs and wasted travel to store.

    Harvey Norman advertises it as $448 which is only $3 more. Is it worth all the drama for that. and as you said they were closer

    Really - you need to stop playing switch games and get a life.

    Edit - BTW Big W have it for $429

    • bazzybtec on 28/12/2024 - 14:12
      -1

      You are wrong on so many levels. how about quote your source for these prices? harvey norman have the price for this set to $498 not $448 so you come on here, lie then draw from that lie a conclusion to create an insult to me. are you from whirlpool? that is the behavior i would expect from that forum.

  • AndyC1 on 28/12/2024 - 08:29

    Always read the price match conditions as they all have exclusions.

  • vince088 on 28/12/2024 - 08:50

    Nintendo switch is 8 years old, the switch 2 will be announced before April 2025

  • AndyC1 on 28/12/2024 - 09:34

    HN cost is BS. It is actual cost + marketing % + Gerry tax % + rent + wages + very small profit %, so HN cost is not the real cost, but cost so as not to make a loss.

    • gromit on 28/12/2024 - 09:46
      +2

      while I would never support HN, that is how all businesses calculate cost… except those on a fast track to bankruptcy.

  • Seaeagles on 28/12/2024 - 09:43
    -1

    Common knowledge that you don’t shop at Hardly Normal unless everyone else is out of stock or you don’t have time to wait or drive 5 minutes further.

    I went to buy a printer at there once as my partner was buying something from a store next door. While she was there I went into Harvey.
    JB had the printer on special for $120 and I asked Harvey Norman if they could price match it as they had it for $225.
    They said no we can’t drop the price as we have a $40 cash back offer from the manufacturer, I should buy it from them as JB aren’t offering a cash back.
    I said I wasn’t interested in a $40 cash back and it works out $65 dearer from your store. They kept going on but you’re getting $40 as a bonus from us.
    Its very rare for them to have the lowest price or even attempt to price match, I don’t think I have purchased anything from them in over 15 years, if they have been cheaper I’ve had no problem getting a better price elsewhere.

    • AssociatedHardlyNormal @ Harvey Norman on 28/12/2024 - 11:32

      no idea why the salesperson kicked a fuss over the cashback, he isn’t losing commission over it as the brand is funding it. i would’ve matched it with cashback. win-win!

  • Adz81 on 28/12/2024 - 10:39
    -1

    JFC.

    All the time spent going to HN of all (profanity) places, then writing this whinging (profanity) essay bitching about lack of price match… Why the (profanity) wouldn't you just buy from the place already offering it at a good price rather than supporting HN?

    Grade A Assclownery right there.

  • AssociatedHardlyNormal @ Harvey Norman on 28/12/2024 - 11:05
    -1

    Hey mate, if you were in VIC, i would 100% match this offer as taking a small profit hit, gaining your business and taking officeworks’ business is far better than refusing a price match on a product that makes no money anyway. This franchisee is a dumb dumb and should learn from this, especially considering it seems that you went to great lengths to get this product.

    • BendBridge on 28/12/2024 - 12:25

      I stopped shopping at Harvey Norman after discovering that a "brand new" item I purchased was missing an important piece. On another occasion, I saw a customer return a laptop because it didn’t include a charger. It still amazes me how such things could happen.

      • AssociatedHardlyNormal @ Harvey Norman on 28/12/2024 - 17:15

        i’m definitely guilty of selling a (knowingly) displayed monitor and forgetting to include the power cable hahaha
        Every person and retailer makes mistakes like these, just human error.
        We sell ring doorbells which claim they include certain screws in the box, but upon opening they dont include these. doesn’t help that ring has no AUS support and are just sold to us through a third party distributor.

    • JimmyF on 28/12/2024 - 13:13
      +1

      So the story is true, HN refused to hold up its price matching policy then?

      • AssociatedHardlyNormal @ Harvey Norman on 28/12/2024 - 17:08

        Switches are tricky as we sell them very close to cost price, any price change could be argued as a ‘significant change’ to pricing as switches rarely change in price apart from big sale periods, and the fact that a sale like what OW has is significant relative to the cost price and RRP.
        but regardless, they should’ve done it.

        • JimmyF on 28/12/2024 - 17:18

          Switches are tricky as we sell them very close to cost price

          While this might be true, the store/chain does have a policy, so if OW can do that price, then HN should as well.

  • Poor Ass on 28/12/2024 - 11:25

    Manager at Kedron JB also have refused to price match one time assuming it'll make the sales figures look bad

    Instead referred me to a nearby JB store where they would price price (and they did)

    Not sure what to think

    • Yummy on 28/12/2024 - 16:16

      Don't think. Take his advise & head to JB… wait what?

      • Poor Ass on 29/12/2024 - 01:38

        Bruce Lee don't think?

  • pegaxs on 28/12/2024 - 11:54
    +2

    F#%K Harvey Norman and everything they stand for. Buy it from Officeworks. They offered the best price, so reward them for having the lowest price. Don’t reward a store for “matching”. This is lazy marketing.

    Unless a place does a price “beat”, don’t use them for matches. I’ve never understood why people do a price “match” and then reward the lazy ass store with with their business.

  • bazingaa on 28/12/2024 - 12:05

    try used one from Ebay, they are pretty cheap, I got one for $200 about a year ago with all case, sdcard etc

  • Jono05 on 28/12/2024 - 13:00
    -3

    So how much time did you waste crying about on here? No sales person owes you anything. You asked for a price match and they refused so move on. Did you ask what was the best price they could do? Might have been only $10 extra.

    • bazzybtec on 28/12/2024 - 13:56

      i don't care that they didn't do it. what i care about and is clear from my post and comments that they are advertising something they don't and have no intention to do. Im actually a little surprised that people on here are so numb to that. at what point did false advertising become so acceptable in our society?

      • Jono05 on 28/12/2024 - 15:23
        -1

        I haven’t had any problems getting deals or price matches from them. So therefore your comment is not factual.

  • EFC94 on 28/12/2024 - 13:36
    -1

    I didn't read past the first sentence, but why not just buy it from Officeworks? You can avoid the driving part by just paying an extra $15 or so in postage. You'd probably spent close to that in fuel anyway, but now you have the bonus of not needing to leave your house.

    • bazzybtec on 28/12/2024 - 13:53

      I recommend reading the whole post before commenting because this question was answered in the original post and in subsequent follow up comments.

      • EFC94 on 28/12/2024 - 14:49
        -1

        I just read it all, it wasn't answered in the original post and you partly mentioned it in a reply to someone. I mean if you're leaving it till a couple of days before Christmas to decide what to buy your partner can I suggest trying to be a little more organised. I appreciate Christmas is a very busy time of year. Officeworks also have a 2 hour delivery option for most products, you could try that next time or even try going to JB, EB Games or similar. You're making this much more of a drama than it really is.

        • bazzybtec on 28/12/2024 - 14:58
          -4

          im really not to be honest. I think its people on this forum that are trying to drag drama into the mix where there really isnt any.

          and it was answered sufficiently, this is starting to delve into areas that are not anyone's business to be honest. yes i did already have a gift planned however the partner said what they really wanted that night. i went out first thing the next morning to get it. or are you wanting me to list all the things i had planned to give family members and a second by second account of what I was doing that day so you could judge me a little more. there are a lot of things that i purchased food wise too that could not have been done sooner.

          I don't have a Cristal ball that will tell me the future so i really cant see how you can argue that with a straight face.

          I went to the local shop that had it in stock. they provide a price match guarantee. they didn't honer that. its false advertising it. fairly simple to be honest. the 2 hour delivery option you mention is for your local shop not from one across the other side of brisbane.

    • Jono05 on 28/12/2024 - 15:24
      -1

      If he bought it from officeworks, he wouldn’t be able to whinge about it on Ozb.

  • Subere on 28/12/2024 - 14:37
    +3

    Do what I do and ignore every bargain that has HN as the store.
    He's scum and doesn't deserve your business.
    Between the job keeper money, and forcing GST on overseas and digital! sales a decade ago I haven't shopped there since.

  • ipiok on 28/12/2024 - 14:55

    unfortunately OP as scummy as it might be, clearly states in the their price match FAQ page…

    What are the exclusions?

    Offers which include cash back, bonus, bulk purchase, quantity limits or packages.
Pricing with included delivery or installation.
Offers not available to the general public - including trade, special event, club or membership offers.
Clearance, seconds, refurbished, ex-demonstration or display products.
Products shipped from or sold by third-party sellers on marketplace, auction or classifieds websites.
Products supplied through unauthorised distributors (known as 'grey market' items) or delivered directly to customers from an overseas distributor.
Pricing errors.
**Products with pricing set significantly lower than the recommended retail price or market value.**
  • bazzybtec on 28/12/2024 - 15:04
    -1

    "Products with pricing set significantly lower than the recommended retail price or market value."

    as i mentioned before its not significantly below market value because market value is the tally of what everyone else is selling it for. "significantly" is a form of weasel word that has no definition in a dolar value so it basically lacks trensperency and allows them to refuse anything.

    My point is it shouldn't be and any reasonable person would believe (and that is the test when it comes to legal proceedings) that the price match guarantee is a guarantee. deliberately putting in a clause that allowed them to refuse the offer in all cases should not be allowed especially given harvey norman are usually far more expensive in nearly all cases.

    additionally $50 is not really significantly lower. $200 would be significantly

    • bazzybtec on 28/12/2024 - 16:34
      -1

      this has been linked multiple times and i have addressed my issues with it multiple times, in fact your actually commenting on my addressing this exact thing so you either,
      1. didn't read anything i have said.
      or
      2. you are deliberately trying to troll.

      • CurlCurl on 28/12/2024 - 16:57
        +1

        this has been linked multiple times and i have addressed my issues with it multiple times, in fact your actually commenting on my addressing this exact thing so you either,
        1. didn't read anything i have said.
        or

        1. you are deliberately trying to troll.

        What? I was on your side. Now I don"t gives a rats.

        Go Harvey Norman.

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