Harvey Norman Refusing to Pricematch Officeworks on Nintendo Switch

bazzybtec on 27/12/2024 - 21:07
Last edited 27/12/2024 - 21:47 by 1 other user

I went to purchase a Nintendo switch.

I have a Harvey Norman locally as do I have Officeworks etc at the time of purchase I would have had to go a distance to pick up one from Officeworks. That being said I approached the Harvey Norman for a price match the price that Officeworks had for $445 and they refused and said that was below cost. They also refused to state what cost was so I have no way of confirming that this is the case.

I could have done the 2 hour round trip to go to a store that had the stock available but I didn't have the time to spend doing that as I had a long list of things that needed to be done that day in preparation for Christmas

Why are they allowed to have a "Price match Guarantee" that has exclusions that basically allow Harvey Norman to in nearly every case refuse it. It seems a bit like false advertising to me.

They claim they won't be beaten on price but then say "we are all franchises so the rules don't apply to us" then in the next breath say that their costs and prices are higher because they don't have the buying power that shops like JB Hi-Fi or Offficeworks do. And that they will only order 5 from the supplier not 50 so they don't get the good prices.

What especially annoys me about this is that it was Harvey Norman who were the ones who kicked up a big stink about online shops making it hard to compete yet on the other hand they don't even try to compete.

Additionally, it seems they have been hit in the past for misleading conduct.

Generally, out of principle I have in the past refused to deal with Harvey Norman but in this case I really didn't have a choice.

Anyway, given their terms and conditions basically give them the an out for every circumstance that they don't price match, why is it ok for them to flash in every Tv commercial that they do when they know very well they don't. Granted they give a link in the commercial to the terms and conditions that show there is an out for every circumstance however I just don't think you should be allowed to flash advertising that you will do something then in the fine print say that they actually won't. Also given there is no transparency surrounding their cost pricing I think it's very easy for them to say that its below cost when they actually just don't want to price match

Additionally stores like The Good Guys are also franchises and they don't seem to have any issues price matching, so I am a little perplexed as to why these issues are exclusive to Harvey Norman stores.

Simply put customers with positive experiences will give good feedback through word of mouth. I know I will be telling people I know to be careful dealing with Harvey Norman and I know that a family member was actually thinking of buying a new TV there and are now going to avoid them so I know for a fact that this experience has cost them more than the few dollars that they made extra on a Nintendo they sold me.

Gaming Game Console Nintendo

Related Stores

Harvey Norman
Harvey Norman

Comments

  • askbargain on 27/12/2024 - 21:15
    +232

    Imagine wasting your time in Harvey Norman and then complaining about it on the internet like nobody knew how scummy they are

    • SBOB on 27/12/2024 - 23:12
      +24

      The turtle and the scorpion was actually a fable about customers visiting Harvey Norman :)

    • mauricem on 28/12/2024 - 16:09
      +12

      The more negative vibes HN can get the better IMO

    • Dr Phil on 28/12/2024 - 19:39
      -5

      Why not just support and purchase from the cheapest place?

      • 2025 on 28/12/2024 - 21:54
        +9

        Why not just support and purchase from the cheapest place?

        Ooops it’s looking like you’ve just had yet another senior’s moment, askbargain isn’t the op.

        • Rick Sanchez on 30/12/2024 - 18:18

          I think the question was rethorical

          Edit:reading the rest of the thread, I understand the senior comment now

          • 2025 on 30/12/2024 - 20:18
            +1

            @Rick Sanchez: That guy’s MO is to hijack the first or second comment on a post with random remarks that usually make no sense when read in the context of the first/second comment, and often make no sense when read in the context of the known universe.

  • john676 on 27/12/2024 - 21:22
    +31

    If they are advertising it and not honouring it you can complain to the ACCC and the Ombudsman.

    • bazzybtec on 27/12/2024 - 21:25
      +14

      I probably will report it to ACCC because it seems somewhat deliberately deceitful to get people in their store

      • Downvoter on 27/12/2024 - 21:28
        -5

        No you won’t

        • bazzybtec on 27/12/2024 - 21:33
          +2

          May i ask why your telling me not to report it?

          • joka on 27/12/2024 - 21:58
            +34

            @bazzybtec: He’s telling you that you won’t, not telling you that you shouldn’t.

            • bazzybtec on 27/12/2024 - 22:26
              +22

              @joka: Ah ok, Well he is wrong because when he posted that comment i had actually already started filling out the online form to report it.

              Not sure why anyone would make predictions about people they know nothing about online.

              • Bignudge on 27/12/2024 - 22:57

                @bazzybtec: Well, he still might be right cause even up to now you've said that you've started filling out the online form… but did you finish it? And if you did finish it, did you submit it?

                • bazzybtec on 27/12/2024 - 23:00
                  +22

                  @Bignudge: yes i finished it and yes i submitted it. They even gave me a reference number and sent me an email with that reference number on it saying they have received the report

                  • dbmitch on 31/12/2024 - 17:44

                    @bazzybtec: I think he just did that so you would be fired up to see it through and not forget mid way.

                • skidexa on 29/12/2024 - 06:58
                  +4

                  @Bignudge: Why are you questioning anyway????

            • Dr Phil on 28/12/2024 - 19:46
              -3

              @joka: And its good advice!

        • initiateit on 28/12/2024 - 12:34

          Neither will you.

      • MrFrugalSpend on 31/12/2024 - 00:10
        +1

        Whilst at other times I have had some good experiences, and they've helped fix issues under warranty with manufacturers etc - Once they did the exact same thing to me as OP, like almost exactly - different product, computer section - I called in advance to make sure they had it, asked if they price match and they said yes if I had proof of pricing - so I went in armed with the advertising material of the shop selling it for less, and once I got there they refused to price beat it, refused to match it, and unconvincingly said that it was below their cost. I asked what their cost was, said just sell it to me for that then, and tried to look at the screen and they wouldn't tell me and hid it from me, and said they wouldn't do that as they need to make money from the sale. I said if it is within $20 save me the trip and I'll still buy it, but by this point they had just decided not to bother giving me a deal, noting by this time, the other shop had closed for the weekend which the salesperson had worked out (as they only opened to midday on a Saturday) and I think they thought I wouldn't wait until Monday as I had said in the whole discussion that I needed it that day why I called ahead. I could have went straight to the other shop earlier, which is why I called HN in advance to confirm where I was going (as HN and surrounding shops had other things I wanted that this alternative store didn't).

        I asked to speak to a manager, HN also gave me the spiel about buying power (they must be told to say that), during which I pointed out the store I was quoting was actually smaller than Harvey Norman, so they decided it was "unreasonable" and so per their fineprint they don't have to honour it. In the end I got upset and told the manager I expect him to paint over the giant sign on the building that advertised their price match guarantee as it was false advertising… It was all just a waste of my time, so I messed around getting it from the other shop and waited until Monday who seemed quite happy and "reasonable" in selling it to me - I had to borrow one of what I needed for the weekend from a friend and return that too, so more time wasted. However so happy in the end that I supported that alternative store instead and didn't go back to HN Computer section for a long time due to their total false advertising claims…. but I have been back since after some years and managed to get upsold into one of those warranties that means I paid for my free consumer rights anyway - I was disappointed with myself and won't do that one again either. Interesting to know they haven't changed…

      • MrFrugalSpend on 31/12/2024 - 00:47
        +1

        I know someone though who came up with the perfect solution, when they refused a price match for him, he went around that section telling people loudly so sales people could hear that the other store (e.g. JB or officeworks)'s prices were cheaper, with specific examples pointing to on his phone … this made the salespeople very uncomfortable and they came back and offered him a deal to move him on - lol!!

    • dm02 on 28/12/2024 - 01:19
      +6

      There is no Ombudsman for general consumer complaints, OP would need to go to their state's Fair Trading body

    • Dr Phil on 28/12/2024 - 19:43
      +1

      But then this….
      I could have done the 2 hour round trip to go to a store that had the stock available

      They only need to price match against "local competitors".
      ….Not a store miles away.
      And it must be in stcok at the other store
      and as they say, it cannot be below cost

      Seriously I think some people here are so "entitled'
      Like its all about them and never mind if the business is losing money on the deal/

      Like OP would be so happy to sell something at a loss just to price match with a store over an hour away????

      I dont think so

      • bazzybtec on 28/12/2024 - 19:49
        +7

        again missing the point entirely…..

        its not entitlement to expect that what is advertised is what is done.

        advertising lowest price guaranteed with guaranteed price matching is exactly that.

        if you see lets say a computer advertised on tv for $400 is it entitled to walk into a shop and ask for it? there is no difference here.

        What i am saying is they shouldnt be flashing this around in such a deceptive manner.

          • bazzybtec on 29/12/2024 - 13:55
            +3

            @Nebargains: how can you believe that it is not deceitful to run an ad campaign promoting price matching while in the fine print putting a catch all that means they can refuse every price match. that by definition is deceitful conduct. its also conduct they have been called out on and fined for in the past some as recently as this year yet they still do it.

            and if they don't want to take the risk of losing money on a price match then don't offer one at all. in the end it doesnt matter if they price matched it after this experience they are blacklisted again. however to advertise that they do something that they know very well they in most cases won't is deceitful conduct regardless of your beliefs.

  • holdenmg on 27/12/2024 - 21:28
    +4

    Target were @ $349 so watch and see if they restock.
    https://www.target.com.au/p/nintendo-switch-oled-model-white…

    • bazzybtec on 27/12/2024 - 22:01
      -6

      I believe these are starting to be sold at a discount because the next generation console is set to launch in Feb 2025 from my experience the older generation consoles tank in price the months leading up to the launch of the new console so nintendo make as much of the old console as they can before the launch.

      • 87percent on 28/12/2024 - 08:46
        +11

        No way Switch 2 will launch in Feb 2025. It hasn’t even been announced, there’s only been speculations for a couple of years now

        • BinaryPirate on 30/12/2024 - 12:32

          "<widget> is set to launch in the next ten minutes"

          "Don't buy now. The next gen is just around the corner"

          If I got $1 every time I saw/heard someone say the first one and the 50c for the 2nd, I would have $68,973.85 to spend on an education program covering the relationship between products, launch campaigns & retail availability.

      • seraphy on 28/12/2024 - 15:26
        +1

        Incorrect, presumably they are going to make an announcement on it in Feb/Mar 2025, not a launch.

      • belongsinforums on 29/12/2024 - 11:37

        People have been parroting ' wait for switch pro ' for 3 years now

      • LVlahov on 30/12/2024 - 14:09

        The last few years there have been good Switch deals from Nov-Jan with pack in games and reductions off the retail price before things to go back to normal through the year but I agree - the discounts seem a little bit larger this time around.. but only by degrees.

        I think we're set to get an announcement Jan-April, and a launch in the April-Nov period. Nintendo have already stated there would be no new hardware in their current financial reporting period (ending March 31st), so we shouldn't expect a release before then, although an announcement could certainly be made.

  • plmko on 27/12/2024 - 21:34
    +66

    Can people learn to support the original store that gave the discount?

    Stop rewarding lazy stores with price matching.

    • CheapandUsed on 27/12/2024 - 21:49
      +24

      Exactly this. Reward the price leader with the sale so they will keep leading on prices.

    • Nutrino on 27/12/2024 - 21:50
      +1

      9 times out of 10 these people will stack gift card, staff discount, reward points and a free massage.

      • azngamer on 27/12/2024 - 22:55
        +1

        On top of what's listed, price matching means more people get the deal

      • tenpercent on 28/12/2024 - 17:27

        Free massage? Ooo la la.
        Where do you shop to get that?

        • pjd24 on 31/12/2024 - 10:59

          Pattaya

    • boomramada on 27/12/2024 - 23:49
      +1

      They not lazy, they just catering the lazy customers by giving the impression competitive best pricing.

    • reactor-au on 28/12/2024 - 08:54
      -2

      Price matching is so out of control that I had an idiot on FB marketplace ask me to sell item X for $350 because two other sellers were selling for that price, I ask him why not just buy for them instead of waiting everyone's time or try his local JB.

      • RockyRaccoon on 28/12/2024 - 13:53
        +3

        FB deals have nothing in common with retail price matching.

        In your case, whats wrong with asking. Do it all the time on FB/Gumfree. Thats just normal FB negotiation. If you dont like offers, just put "all offers will be abruptly rejected".

        Case closed!

    • DingoBilly on 28/12/2024 - 11:23
      +2

      If the store is a half hour or more away vs 5 minute walk why should I go out of my way for that?

      I get the idea in principle but in reality some stores are just more convenient than others.

      Also it's asking to price match Officeworks… Not exactly a small retailer, and they themselves have a pretty aggressive price matching policy.

      Basically, your post sounds nice but isn't actually practical.

    • rumblytangara on 28/12/2024 - 16:17
      +1

      Can people learn to support the original store that gave the discount?

      This.

      It seems to be some weird OzBargain point of pride to say they pricematched at some big chain elsewhere instead of reward the original business that provides a discount. Way to go- great way to keep feeding the handful of oligopolies (though in this particular case neither party is admirable).

    • Flying Ace on 29/12/2024 - 11:11
      +4

      lol “support” Officeworks? The poor little battling retailer owned by one of the biggest conglomerates in Australia with revenue of over $30,000,000,000.

      Go where is most convenient, because ultimately there’s really not much difference (although there is a special place in hell reserved for Gerry Harvey.)

      • Rick Sanchez on 30/12/2024 - 18:23

        Price matching policies by these big stores are all about killing the smaller competitors anyway.

        Don't care about Officeworks or HN, and if they lose money price matching in the process, even better.

    • Kranbone on 30/12/2024 - 15:55

      I agree, support the store who had the original discount and competitive price.

    • capslock janitor on 01/01/2025 - 12:32

      OP below said its a 2 hour round trip

  • wombat81 on 27/12/2024 - 21:50
    +43

    I would literally pay more to buy from any store that isn't Harvey Norman. They are the scum of the earth so you've dodged a bullet. Congrats.

    • bazzybtec on 27/12/2024 - 21:53
      +2

      Yes I do get that, but what i dont understand is why is it acceptable for them to deliberately advertise in a deceptive manner.
      they have litterally been fined over and over for misleading conduct yet they still do it?
      here is another instance
      https://www.accc.gov.au/media-release/harvey-norman-holdings…

      • wombat81 on 27/12/2024 - 21:54
        +17

        Considering the liberal federal government paid them millions of dollars in job seeker/keeper money during COVID that they weren't entitled to and they flatly refused to pay any of it back, none of this should surprise you.

        • S Baldrick on 30/12/2024 - 21:19

          Not defending Hardly Normal, but Scott Morrison did say companies had no obligation to repay it - JobSeeker/Keeper was just thinly-veiled corporate welfare.

      • Dr Phil on 28/12/2024 - 19:51
        -5

        They are NOT advertising in a deceptive manner

        Its YOU being deceptive mate.

        You dont want to travel over an hour to get to Officeworks and you want your discount as well?

        Seriously mate…get a grip

        You either want to avoid the one hour trip and save time and money or you prefer to go to the store with the lowest price.

        Now which one is it?

        PS. HN doesnt have to price match with a store over an hour away.
        No different asking them to price match with a store in another city

        • bazzybtec on 28/12/2024 - 19:54

          your clearly a troll mate not going to entertain your comments anymore. If there was a way to block you on here i would

          • JimmyF on 29/12/2024 - 13:19
            +2

            @bazzybtec: Not that I like HN at all and refuse to give them money. But they have a point, how far does HN need to allow for a price match?

            If your price matched store is 1 hour drive away, it could be deemed as too far away and not really 'equal' for price matching for all the reasons you didn't go there. 2 hours of 'time' needed, etc.

            What about a store 4 hours away or in another state? We that be ok for them to refuse a price match on due to distance?

            I think it would be reasonable that the price matching store is within 30 mins and has stock.

          • based on 30/12/2024 - 13:06

            @bazzybtec: There is, under the comment use the hide button

      • BinaryPirate on 30/12/2024 - 12:59
        +1

        "… what i dont understand is why is it acceptable for them to deliberately advertise in a deceptive manner."

        Your mistake is assuming they're advertising something deceptively when they met their obligations as per the T&C they set out and are included in their advertising.

        You're super butthurt b/c they chose to not save you the 2hr drive & you didn't think to go through said T&C to find a way to get what you wanted.

        The difference between your 'case' & the one you linked is in that instance HN neglected to include the standard YMMV disclaimer to appease the ACCC.

        • LVlahov on 30/12/2024 - 14:21
          -1

          Any terms and conditions that meaningfully alter the accuracy or availability of a special offer need to be highlighted sufficiently by Australian law or the advertising is deceptive and burying such conditions in fine print is not acceptable according to set precedent in the Australian legal system.

          Given this the outcome here is not as clear as you make it out to be and we'd need some kind of legal ruling on a like for like case to be sure.

          A legal argument that could win in such a case could easily be - the Officeworks price is available over the internet, and so it is reasonable for a consumer to assume the cost of the item plus shipping should be covered by the price match guarantee and if there is any reason that it would not be this should be highlighted in a meaningful way not buried in the terms and conditions.

          Similarly it could be the judgement of the court that a 2hr drive whilst at the limits of what could be considered a 'competing store' is just within that range.

          • BinaryPirate on 30/12/2024 - 19:08
            -1

            @LVlahov: None of the conditions are "… buried in fine print". They're written in plain English easily understood by the average 12yr old & the "T&Cs Apply" statement accompanies any & all references to the HN Best Price Guarantee.

            OP didn't do his homework. End of story.

    • Leeroy Jenkins on 28/12/2024 - 16:51
      +2

      Mate you speak my mind.

      I'd also pay more to not buy at HN. I don't know how but they managed to make me hate them deep in my bones.

  • Baysew on 27/12/2024 - 21:52
    +2

    Additionally stores like The Good Guys are also franchises

    Not since Jb Hi-Fi purchased them.

    so I know for a fact that this experience has cost them more than the few dollars that they made extra on a Nintendo they sold me.

    What was the difference in price?

  • JIMB0 on 27/12/2024 - 21:56
    +1

    good guys are also franchise and they don't seem to have any issues price matching

    They are mostly company owned since JB-HIFI purchased the business. Year ago I was buying a TV and JB-HIFI refused to price match an online store, saying it was below their cost price. Over at Harvey Norman the salesman went away to talk to his colleagues for a while and came back with a price that was close enough, but tried to sell me the $300 power board, $100 aerial cable and $120 HDMI cable. Obviously they were making very little on the TV and hoped to make it up by selling me over priced junk. Anyhow, they had stock and the TV was delivered that Saturday.

    • bazzybtec on 27/12/2024 - 22:16
      -2

      no this is not all over $50 you are just showing you are missing the point entirely.

      This is about false advertising

      They advertise in store as well as in there tv commercials that they will beat any price.
      That is simply not true.

      Yes i get that i pay $50 dollars to be able to provide the gift on Christmas day. that's why i paid it.

      In my eyes that doesnt vindicate the deliberate misleading conduct on their part.

      I mean if I ran an advert saying that i will give $50 cash off all purchases store wide and put into the terms and conditions that I will only offer it on the days i get laid by my wife the night prior. information that only a select few can know. i would absolutly get slammed by ACCC for false advertising. I dont see why that shouldn't be the case here

      • JimmyF on 27/12/2024 - 22:27
        -3

        This is about false advertising

        So lodge a ACCC complaint and see what happens.

        Yes i get that i pay $50 dollars to be able to provide the gift on Christmas day. that's why i paid it.

        No, you paid $50 more because you left shopping to the last minute.

        https://www.harveynorman.com.au/customer-service/price-match…

        So have you rocked up within 7 days and asked for a refund? Is the product you purchased listed on the OW website at a cheaper price? Then they should match it.

        • bazzybtec on 27/12/2024 - 22:32
          -3

          I have raised with ACCC

          The reasoning behind my decisions to pay the $50 is completly irrelevant to the topic of conversation here and you clearly are still missing the point. so im going to call that out as off topic.

          and yes it is both on the OW website and available in store. They where provided with the link on the day and when i called them up about it again today speaking to a manager and still refused it.

          again my point is stating that they price match is guaranteed then giving yourself clauses to get out of having to do that under any circumstance IS false advertising

          • JimmyF on 28/12/2024 - 09:20
            -2

            @bazzybtec:

            and yes it is both on the OW website and available in store. They where provided with the link on the day and when i called them up about it again today speaking to a manager and still refused it.

            Then get it in writing and lodge a ACCC complaint,

    • Dr Phil on 28/12/2024 - 19:55
      -4

      @JimmyF

      Dont know why you got so many negs

      Just goes to show how many self-entitled and unrealistic people are on this platform given the WRONG ADVICE!

      Im with you 100% on all 3 counts…Give OP heaps!

      as they say for OP…3 strikes and you are out OP!

      • JimmyF on 28/12/2024 - 20:09
        -1

        Thanks!

        Sadly seems to be the crowd these days. Oh well, not too fussed!

  • Yummy on 27/12/2024 - 22:49
    +2

    Gerry
    $50
    ACCC

    Instead of enjoying your Xmas~NY holiday.

    Let it go, and never come back to Gerry ever again.

    • bazzybtec on 27/12/2024 - 22:57
      -2

      I don't intend to do anything further beyond raising the complaint with ACCC. but I have no intention to give them business again.

      I guess what irritates me is that Gerry will jump up and down and throw tantrums that online businesses are taking away his sales and lobby the governent to mandate gst gets applied to all orders below $1000 forcing larger chains online to blanket apply gst even on exempt items. meaning that If I want to get Glucose monitors for an affordable price from Aidex (a product that is by the admission of the tax department is exempt) I now get flogged with GST on top of that. all because he doesnt want to have to try to compete with other businesses.

      I think the very least he can do with his business is follow the law when it comes to advertising.

      but you are right I have raised it with the ACCC I will let it go from my end and let them deal with it and just never buy from them again.

      • Stuj on 28/12/2024 - 06:38
        +2

        GST - this, Not that i really used to shop that often at HN but the minute he pulled this move, was the last day I have set foot in one of his pleasure palaces.

        • inertia8 on 28/12/2024 - 14:08
          +1

          Same here.

  • boomramada on 27/12/2024 - 23:02
    +9

    Op wrote a nice phd thesis but according to https://www.harveynorman.com.au/customer-service/price-match…

    Products with pricing set significantly lower than the recommended retail price or market value.

    Under this, they don't need to price match.

    • bazzybtec on 27/12/2024 - 23:08
      +1

      and as OP has clearly articulated. That clause takes away all transparency as they wont stipulate or define what that price is. making the guarantee as a whole meaningless and as outlined above again clearly making it false advertising. The OP also addressed this in his PHD thesis.

      also using words like "significantly lower" or "market value" are a type of weasel words deliberately intended to undermine the guarentee. Market Value is subject to the market at the time. at the moment most stores have these on sale ranging between $345 to $450 making its market value between those values. and "significantly lower" cant be articulated to a figure

      It was here where that was addressed if you missed it.
      "Anyway, given their terms and conditions basically give them the an out for every circumstance that they don't price match, why is it ok for them to flash in every Tv commercial that they do when they know very well they don't. Granted they give a link in the commercial to the terms and conditions that show there is an out for every circumstance however I just don't think you should be allowed to flash advertising that you will do something then in the fine print say that they actually won't. Also given there is no transparency surrounding their cost pricing I think it's very easy for them to say that its below cost when they actually just don't want to price match"

      • boomramada on 27/12/2024 - 23:25
        -3

        Well ozb care factor is zero, better try ACCC; then again not sure your chances are 😊

        • bazzybtec on 27/12/2024 - 23:30
          -2

          I couldn't imagine having such a high opinion of myself that I would make a claim on behalf of an entire site/community that the care factor is Zero.

          Perhaps you meant to say this instead?

          "Well boomramada's care factor is zero, better try ACCC then again not sure your chances are 😊"

      • happydude on 30/12/2024 - 14:22

        So don't give them your business.

    • Randolph Duke on 28/12/2024 - 09:55
      +1

      /thread

      Surprised they didn’t just say local Officeworks doesn’t have stock, bad luck. Price match policies aren’t set in stone and normally have a heap of exclusion clauses in them.

  • yellowfever on 27/12/2024 - 23:17
    +3

    Hey I genuinely want to know why not drive to officeworks and buy the thing you wanted for the price you wanted and not have to post on the internet and send a whinge report to ACCC and waste your night time

    • bazzybtec on 27/12/2024 - 23:24

      Because i was hosting Christmas this year and had to get a bulk load of food shopping and preparation done that day. I only had half an hour i could throw at this and to trek over an hour there potentially 20 min in store to complete the purchase and potentially over an hour back again was time i simply couldn't afford given i was up well into the early morning setting up for the next morning.

      and why didnt i get it earlier. It was only in bed the previous night that my partner mentioned wanting a Nintendo switch. otherwise i would have purchased it online well in advance.

      • yellowfever on 29/12/2024 - 12:23
        +5

        I think the root cause of this issue is that your partner didn't tell you earlier or you didn't ask earlier. Causing your own stress due to limited time and a mountain of duty organising Christmas party. Not because HN refused to price match. This saga with HN could have been easily avoided and not give you grey hairs. Time to unwind. Let go of small matters and have a glass of wine and settle into the new year!

  • solidussnake on 28/12/2024 - 07:53

    Well yes if they have a clause they can refuse to match both JB and GG have also done this to me..

    Consoles are usually sold at cost or a loss to make it back with games accessories etc

  • HangryCakeStore on 28/12/2024 - 08:19
    +1

    ‘Harvey Norman Refusing‘ everyone would have stopped reading after the title knowing we don’t support hardly normal
    End thread/

  • RockyRaccoon on 28/12/2024 - 08:26
    +2

    They also refused to state what cost

    ROFL - what makes you think they will tell you that.

    Plus what is "cost"

    Cost = what it costs to sell it to you?
    Cost = what the pay the manufacturer for it plus Less/More for shipping to store etc?

    An invoice cost doesnt include rebates/promotional benefits the manufacturer might also give.
    Some manufacturers will give a lower price if a reseller buys quantity. Thats why one stores cost doesnt always match another

    Go to ACCC State consumer affairs and demand they give you this, and why not also demand the cost to you for taking time to complain at Ozbargain, ACCC, consumer affairs and wasted travel to store.

    Harvey Norman advertises it as $448 which is only $3 more. Is it worth all the drama for that. and as you said they were closer

    Really - you need to stop playing switch games and get a life.

    Edit - BTW Big W have it for $429

    • bazzybtec on 28/12/2024 - 14:12
      -3

      You are wrong on so many levels. how about quote your source for these prices? harvey norman have the price for this set to $498 not $448 so you come on here, lie then draw from that lie a conclusion to create an insult to me. are you from whirlpool? that is the behavior i would expect from that forum.

  • AndyC1 on 28/12/2024 - 08:29

    Always read the price match conditions as they all have exclusions.

  • vince088 on 28/12/2024 - 08:50

    Nintendo switch is 8 years old, the switch 2 will be announced before April 2025

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