My bill is due on the 31st December. I called them to disconnect before the charges due to an increase of $10 after the 6 months period.
The girl on the phone told me my billing period is on the 25th and not on the 31st as stated in the email.
I was hoping to disconnect before the increases but now I gotta stay for another month and paying $68 for a 50/20 connection.
Has it always been like this?
So are they part of the TPG group now? Since they are doing exactly the same as TPG with the 1 month notice with no refund policy and the bullshit billing and payment period?
I asked copilot which popular nbn providers offer prorata cancellation. This is the results. I haven't confirmed the accuracy of them.
| Provider | Pro Rata Cancellation |
|---|---|
| Telstra | No |
| TPG | No |
| Optus | Yes |
| Aussie Broadband | Yes |
| Belong | Yes |
| iiNet | Yes |
| Tangerine | Yes |
| Exetel | Yes |
| Kogan | No |
Perhaps you should try AI someday.
Same policy doesn't mean same company. Budget providers generally are going to have less friendly policies.
As the old saying goes - You pay peanuts, you get monkeys.
Right, A $68 a month for a 50/20 connection to you means Kogan is a Budget provider hey?
what was your connection date?
not sure why you're using due date of the bill
I have no idea what my connection date was. On the bills it only shows the due date. How is one supposed to remember when you connected?
Find the bill from your old provider? Emails from either provider?
Yeah they email the bills to my nominated email address. I don't use postal billing anyone. It's a waste of paper.
It's just Ruslan having a bit of fun and you are the chosen one.