Having Issues Porting Number from Boost to Optus - Unable to Receive Porting OTP

Lbeary on 26/12/2024 - 17:53
Last edited 26/12/2024 - 20:56

Hi everyone,

I’m currently trying to port my number from Boost to Optus, and I’ve run into some issues that I hope someone here might have experience with or advice about. Here’s the situation:

My Boost plan expires today, so I initiated the porting process online earlier. While I can still make and receive calls and SMS normally with my Boost number, I haven’t been able to receive the porting OTP from Optus. This has completely stalled the activation process.

Here’s what I’ve tried so far:

  1. Contacted both Boost and Optus customer service via online chat and phone multiple times.
  2. Restarted my phone and inserted the SIM card into other devices.
  3. Performed a network reset on my phone.
  4. Visited an Optus store in person.

Despite all these attempts, the issue persists. Interestingly, I can receive SMS and calls from Optus users, but any SMS or verification code sent by Optus’s system doesn’t come through.

Boost has offered to send me a new SIM card, but since my plan expires today, I’m unsure if I’ll even be able to activate it once it arrives.

Has anyone dealt with a similar situation? Any suggestions on how to resolve this? I’m quite stressed about the plan expiring and the porting process being stuck in limbo.

Thanks in advance for your help!

Update: Issue Resolved After Significant Delays

I finally received Optus’s earlier SMS messages at 8:16 PM tonight. To give some context, I started the activation process and reached out to customer service at around 11:00 AM this morning. After hours of trying various troubleshooting steps and contacting both Boost and Optus support, the SMS messages—including the verification codes we attempted multiple times throughout the day—started coming through in batches after 8:00 PM.

It seems like there was some kind of delay or issue with Optus’s system. What’s frustrating is that even after contacting customer service multiple times, including visits to the Optus store, no one seemed to realise that there was a system issue causing this. I ended up spending almost the entire day chasing this without any real support or clarity until the messages just started coming through on their own.

I hope this update helps anyone experiencing similar problems. If you want to avoid unnecessary hassle, it might be better to go with another provider.

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Comments

  • TALL1one on 26/12/2024 - 18:11

    Try the Boost SIM in another phone if can?

    • beary on 26/12/2024 - 18:19

      Thanks for your suggestion! I’ve already tried using the Boost SIM in another phone (from iPhone 15 to Samsung Flip), but unfortunately, it didn’t work either. I tested it by requesting verification codes via the Optus app, but none of the messages came through, no matter how many times I tried.

  • 7ekn00 on 26/12/2024 - 18:35

    Up to $44 cashback to re-subscribe to Boost, why port out ?

    • beary on 26/12/2024 - 19:01

      I decided to port out was because I saw a deal for Optus’s 12-month SIM plan with a $100 cashback last month. Since my Boost plan was about to expire, I thought I’d give it a try. Looking at the situation now, it seems like it might have been a mistake… 😅

  • AndyC1 on 26/12/2024 - 18:38
    +1

    Yes it does work company… It's in the support script that it works, but if it does not then support cannot help as it's not in the script. Optus support sucks if it's not in their support database of issues.

    • beary on 26/12/2024 - 19:05

      I know, right? This is the first time I’ve ever run into something like this. I’ve done porting for myself and my family several times before, and it’s never been this complicated or frustrating.

      Now that you mention it, I just remembered how disastrous Optus’s cable internet was when we used it about 7–8 years ago. I’d almost forgotten how bad it was back then until now! 🙃

  • jv on 26/12/2024 - 19:29
    +3

    Happy 2025 !!!

  • ncm on 26/12/2024 - 20:32

    I faced a similar issue, and it took Optus three/four weeks to resolve it. My recommendation is to get a new Boost SIM and request a refund from Optus. Never going to optus again.

    • beary on 26/12/2024 - 21:01

      Wow, three to four weeks sounds like an absolute nightmare. I can’t imagine having to deal with that for so long! I’m glad it eventually got resolved for you. I just managed to sort out my issue tonight (it seemed to be some kind of system delay), but honestly, after this experience, I think I’ll also be advising my friends and family to avoid Optus to save themselves from similar headaches.

  • stickingly on 26/12/2024 - 20:47

    This is probably not much use to you, but I ported from Boost to Optus last week on the day my Boost expired and it worked perfectly without a hitch.
    So it should work…

    • beary on 26/12/2024 - 21:03

      Yes, it should be a straightforward process. I just started receiving dozens of SMS messages and verification codes from Optus that were sent earlier today. It seems there was some kind of delay or system issue on their end, but none of the customer service representatives I spoke to were aware of it.

  • Porker on 26/12/2024 - 20:53
    +1

    My port had similar issue too, althought I went from Boost to Amaysim (Optus).

    I couldnt receive SMSs from Telstra but could from Optus and Vodafone.

    Amaysim reviewed situation and couldn't see problem, who then escalated to Optus. Optus found the problem but didnt explain it to me other than to say that it was now fixed.

    Ordeal took a week to resolve.

    • beary on 26/12/2024 - 21:05

      Thanks for sharing your experience! It sounds just as frustrating as what I went through. I also couldn’t receive SMS from Optus’s system, even though everything else seemed to work fine. It’s good to hear that your issue was eventually resolved, but waiting a whole week must have been exhausting.

  • Roja on 26/12/2024 - 21:24

    What is the exact process for the porting OTP Optus wise - do you have to respond to the SMS directly from the phone service you are trying to port or do you enter the SMS code from them to the Optus website?

    My scenario is that I'm trying to port over a number that no longer has any credit, but can still receive SMS and calls.

    My research on Telstra and Vodafone is that once you get the SMS code you need to respond back via SMS to continue the porting process.

    I'd rather not have to add credit to an existing service only to port out shortly after.

    • Sye on 26/12/2024 - 21:40
      +2

      You can sign up to www.160.com.au and it has a free trial where it can send SMS appearing to come from your number. It worked for my port to yomojo which requires a verification code to be sent back via SMS.

  • singingwolf on 26/12/2024 - 23:27
    +1

    Public holidays don't have porting SLAs.

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