I recently started using Grays.com again after many years as a way to save on purchases. And man, all i can say is Grays's.com standards have really gone down the toilet with vendors selling absolute garbage marketed as seconds.
In the lead up to christmas i bought two items marketed as used or factory seconds, and both turned out to be fully defective worthy of being thrown out.
Some vendors in Western Sydney (factory seconds shops) are using Grays to sell items that should be disposed of ie non-functional, hazardous products with electrical faults that should at least go to landfill or e-waste.
These items are marketed as "seconds with minor defects,", "modest use", "customer returns," or "item condition may vary; items have not been tested."
The descriptions can be vague, generic, and lack detail, with no inspection offered. In reality, the items either have no value or don’t work, but it’s hard to determine their true condition from the photos.
When I picked up my items, I found that the laptop screen was completely smashed, the tablet screens were also broken, and the Bluetooth speakers didn’t work at all.
While its true that "defective" could mean the items are useless, i do think the descriptions should of been more transparent, specifically stating issues like "broken screens", "Not working – for parts only", or "not functional".
But than who would buy items with no value that don’t work?
When I went to pick up the items, other customers were also upset and complaining, so it's clear the vendors are aware of what they’re doing.
Why does Grays allow this to happen? is there no morals? descriptions are completely misleading, or half truths.
The vendor even told me that the reason they use Grays is to get money for waste products that cant be sold, not even he would try to refurbish the items. He said Grays are ultimately responsible for the listing and descriptions, and the items marked as "used" are actually fully defected.
He told me that i should contact Grays for a refund, but when I contacted GraysOnline for a resolution, their response was that the descriptions fully covered the condition of the items—i.e., seconds or customer returns.
In the end, this experience has been a loss for me, but I hope this serves as a warning for others.
Charge back, "Item not as described."