So one of my orders wasn't delivered so now I'm trying to lodge a refund, it's been over 30 days.
When I try to do that on the refund page it tells me:
"You can request a refund after Dec 22 AEST. Thank you for your patience."
OK, I'm not the warmest chip in the packet but I'm pretty sure 23 comes after 22?
Should I wait another day or this a thing now?
TIA
AliExpress base a lot of things off 12am PST or 7pm AEDT despite saying otherwise. Try after that and see.
OK thanks.
I lodged a claim for part of my ordered that was missing from the packet - they insisted I provided a photo of the missing item. No amount of explaining could convince them I cannot provide a photo of nothing - claim denied.
I paid via paypal so I guess I can reach out to them if AE gives me a hard time. I've got another order that's looking a bit shaky too ATM but other ones seem to get here in under 2 weeks?
Are the ones undelivered Choice items?
Not sure what a choice item is? It does say refund guarantee if not delivers. Was only a couple of empty canisters so I doubt customs would have pinched them.
@EightImmortals: The individual product listings will have Choice banners below the price. If they're choice they have 11 business day delivery guarantees. While reguer non-Choice products do not.
Do you know what carrier is delivering the products. You can use 17track.net to see. If it's someone like Singapore post (tracking ends in SG) it will take a while. Certainly a month or more.
@Clear: OK thanks, yes both orders had 11 day delivery guarantees so I guess they were choice items.
I tried the 17track site (thanks for that) carrier is Aust post. "No tracking info can be obtained currently due to the carrier's internet issue. Please refresh and check again later." Lols.
Last tracking event was 25/11 "Your package arrived at local airport"
(edit, OK this morning it let me do the refund request, must have just been a weird time thing that AE does. )
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