Powered by MSI Australia 2024 Redemption Issues and My Experience

marchozb on 19/12/2024 - 15:48
Last edited 19/12/2024 - 21:18 by 1 other user

Hi OzBargainers, just thought I would share my experience on the other end of Black Friday as like many I chased a custom built Gaming PC from an Australian Retailer and chased the $225USD Steam Gift Card Promotion with MSI.

19th Nov: Took the leap of faith, ordered my PC
29th Nov: Received my computer with all the MSI Bells and Whistles
30th Nov: Put in my application for redemption of the powered by MSI promotion
15th Dec: Redemption period ends, redemption history in the MSI members centre shows as promotion expired
16th Dec: Raised a ticket to say are you sure about that? MSI responded same day saying it's OK we have your application
19th Dec: On the 14th business day since I put my application in, the email comes through. Unfortunately, MSI sent 6 different codes and 3 excel formulas on their email. I redeemed the Steam Codes which were actually Taiwan Dollars (NT$). In total they sent through NT$1750 which is about $85 AUD, so $280 AUDish short. New ticket raised.

I know a lot of people have been reaching out to the retailer on all the questions but wanted to share my experience with MSI themselves. In short, their customer service is actually really good and fast, besides the fact they sent me Taiwan dollars!

Computing Gift Card MSI Steam

Related Stores

MSI Australia
MSI Australia

Comments

  • Agret on 19/12/2024 - 16:22

    Can you actually use the TWD on your Australian account?

    • marchozb on 19/12/2024 - 16:27

      It got loaded as TWD then converted immediately. From TWD$1,750 I got about $85 AUD. Bizarre!

  • cammab on 20/12/2024 - 06:51

    just had the same issue, got the codes yesterday and $84.78 in credit, converted from New Taiwan dollar

    • marchozb on 20/12/2024 - 07:05

      I raised a ticket but think it's highly unlikely that I'll get a response until the new year

    • marchozb on 20/12/2024 - 09:58

      Update: they acknowledged the issue and have escalated

  • Vulcan08 on 20/12/2024 - 08:21

    Got mine in AUD, value $84.78

    • marchozb on 20/12/2024 - 08:51

      If you check transaction history I think you'll find it was loaded in NT$ and then converted automatically

    • marchozb on 20/12/2024 - 09:58

      Update: they acknowledged the issue and have escalated

  • Vulcan08 on 20/12/2024 - 10:12

    Thanks, confirmed TN$.

  • Donners22 on 20/12/2024 - 11:09

    Ugh, I submitted mine on 10 December, so this is not promising.

    I was hoping to have it for the Steam sale, but that looks unlikely with no word, the holidays approaching and now this issue.

    There’s a post on their forum from a few days ago from someone who was told by MSI support that they ran out of Steam codes and were scrambling for more, so it’s probably not a surprise that they wound up with some duds.

    • marchozb on 20/12/2024 - 11:15

      Not sure if I believe if they ran out of steam codes… I think they have them, although the complete wrong amount

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