Hello everyone, I found a bug on Budget Direct's web portal that prevents me from editing my policy.
Whenever I click the edit button, I get logged out. The issue has been escalated to their Customer Dispute Resolution (CDR) team, but it seems they can't fix it—likely because it’s too expensive to resolve it their IT. They’ve offered me $150 as compensation to settle the matter. Should I accept it, or are there better options available?
Thanks in advance.
Yes I have to call if I want to make changes to my policy.
How often are you making changes to your policy?
Do you feel that you've spent $150 worth of time so far on the issue?
@Albert10: $150 worth of your time? What prompted you to become a volunteer tester? Did they refuse to make changes on the phone and direct you to the website?
I've had similar issues before and just called up and made changes. These actions are typically yearly at most.
If it's for a common action that you need to do frequently, you should churn. Assuming the price is OK, I'd just put up with the inconvenience of a yearly phone call.
Sounds like you got an early Christmas present , don't look a gift horse in the mouth.
Are you thinking it's too much? Not enough?
I think $1m is a fair amount
Take the money and switch to a decent insurer at the next renewal
Good idea. Thanks
Took the words out of my mouth. Budget ain't budget.
For example, they save themselves money by not allowing to use a convenient local repairer but have repairers quote to repair. Repairers who cut costs take shortcuts. I know someone who just finished a court case over a shoddily repaired car. She won and finished with a new car and compensation but was significantly inconvenienced for a few years.
It can be an advantage if the insurance company takes your side. In this case, they didn't.
Similar thing happen with house repairs. I can't grumble about having things repaired under the previous owner's insurance about 12-18 months after the job, but had to battle to access the 'written lifetime warranty'.
Who did you go with? Ive been with BD for a while but noticed a decline. Any suggestions for quotes?
You won't want mine. For car insurance, I get free car replacement if it is written off for the lifetime of the car. I also get to choose my own repairer. I get a substantial loyalty discount, but it takes quite a while to get that. Try some comparison sites, but be aware they are selective and favour companies who advertise with them. Choice runs a comparison of comparison sites:https://www.choice.com.au/money/insurance/insurance-advice/articles/insurance-comparison-sites
I distrust them, as well.
Once you find someone who offers the features you want and get a price, start phoning others with the same features. Unfortunately, Australia has turned into the land of the haggle.
Why wouldn't you take the offer?
Bugger the money, straight to ACA
Imagine all the customers you've helped them retain. If it wasn't for you, everyone would have cancelled their policy due to the miserably unusable bottom tiered software. I mean, surely half of their call centre staff are working day and night updating customer addresses. Imagine how much extra they are paying just for that. Yeh $150 is pittance.
Post it as a deal.
This (penalty box word starting with C) is next level
Are you wanting them to offer you a job in QA? If not take the damn money and move on with life
I feel like I need compensation for reading this thread.
OP … You owe me $7.50 +++ lazy tax.
What is the impact on you? Are you out of pocket? Can this be resolved with the call centre?