Third-Party
Good morning all,
Just wanted to see if anyone has any experience with Cash Rewards and IHG hotels and getting cash back approved.
As part of Black Friday sale, I saw there was a 10% cash back on IHG hotels so I clicked through the link to IHG and booked my holiday to Queenstown. I received confirmation that it was tracked, all good. What I did notice was the link that Cash Rewards uses to send you to IHG's website automatically prepopulates a travel agent code input into your search and there is a toggle that is applied saying "Are you a travel agent?" which is automatically set to "Yes".
I didn't think too much of this as I had clicked through directly from Cash Rewards and thought it must be there for a reason but as it was a large amount of cash back, I did contact their support.
I was advised on their terms and conditions that
"Cash back is ineligible for Travel agents and/or agencies with an existing or active partnership with IHG Hotels & Resorts outside of the PartnerConnect affiliate program."
and therefore my cash back would be denied.
I explained to them and showed screen shots that their link is prepopulating this code and that they are setting people up to fail. I am awaiting a response on why they are using a link that will automatically disqualify cash back but in the mean time, has anyone had any issues with IHG confirming cash back?
Are cash rewards and IHG being deceptive?
Should I not be challenging this?
Should I be reporting them for false advertising?
Any feedback would be appreciated.
Cheers
I noticed the same when clicking through TCB to also utilise CR's rate but for TCB's Highest Cashback Guarantee. However, my cashback tracked just fine, and the amount has already been uplifted, beating CR's, so I'd assume the "travel agent code" is something tied to the cashback companies. At least, that's my view anyway.