Mute Button on Infotainment Does Not Work

MangoJ on 30/11/2024 - 21:06
Last edited 30/11/2024 - 21:07

I purchased a demo Volkswagen Tiguan recently from a Volkswagen dealer.
However, I just notice the mute button on the infotainment of steering wheel is not working. It says “this function is unavailable” after I press the button. The dealer did not provide me with any useful information after I questioned today.
What can I do in this case?
Booking a service within 5 year warranty appears to be with a cost and it is not yet 12000km till my first service.
Surely this is a faulty button.

Automotive

closed Comments

  • AustriaBargain on 30/11/2024 - 21:11
    +1

    You tried contacting Volkswagen?

    • pegaxs on 30/11/2024 - 23:48
      +3

      Yeah, but all they said was “What did OzBargain suggest when you asked them?”

    • MangoJ on 01/12/2024 - 10:55

      I have tried to find a way to contact Volkswagen but it appears booking a service is the only option. I did contact the sales person at the dealer where I purchased asking how I can enable it but the reply was to press the volumn down.

      • AustriaBargain on 01/12/2024 - 10:59

        Is it still under Volkswagen warranty? Contact the same people you would if the front fell off. But make sure you aren't misunderstanding the button like MS Paint suggests.

  • MS Paint on 30/11/2024 - 21:12
    +1

    A VAG bidirectional tool will fix that in a jiffy or the dealership can do it at your next service.

    Meanwhile, just turn the volume dial down for a similar result.

    Surely this is a faulty button.

    Not necessarily. If you get a response after pressing the button then it is physically ok. It's function just need to be re-enabled.

  • Euphemistic on 30/11/2024 - 23:02
    +1

    If it was faulty id expect it to be intermittent or not do anything.

    Go back to the dealer and see if it does the same on another showroom model. Then go from there.

  • JIMB0 on 30/11/2024 - 23:05
    +4

    Demand a full refund under lemon laws. This is just the beginning.

    • MS Paint on 30/11/2024 - 23:27

      OP clearly hasn't Googled "Tiguan+mechatronic failure"

      • JIMB0 on 01/12/2024 - 11:46

        Then there is all the little issue such as coolant leaking from plastic component's. All for a car that's about as bland as a Toyota.

  • pegaxs on 30/11/2024 - 23:44
    +1

    #JustVWthings
    #VWLife!

    From VW, you probably need to purchase a monthly subscription to enable this feature…

  • MS Paint on 01/12/2024 - 00:28
    +4

    Ok. This has been bugging me. Is your steering wheel the same as this one?

    If so, which button are your pressing to mute as I can't see a mute button?

    This is my guess….you are hitting the voice control button, you drive a povo spec Tiguan, that feature is not available in your trim level. Fight me.

    • Gunnar on 01/12/2024 - 07:13
      +1

      OP has left the chat

      • Euphemistic on 01/12/2024 - 11:12
        +2

        The button mysteriously worked. muted the OP instead of the car audio.

    • AustriaBargain on 01/12/2024 - 08:13
      +2

      Wish so hard rn that OZB had a laugh reacc..

      • Gunnar on 01/12/2024 - 14:11

        I heard OzB tried it but it cussed the site to crash too many times

        • AustriaBargain on 01/12/2024 - 14:16
          +1

          See I'd choose the laugh react to that.

    • MangoJ on 01/12/2024 - 22:00
      +1

      Just had a look at the manual so it is indeed called voice control. I used to have it in my Golf and I used it for muting the radio/music when trying to charge my phone but without hearing the music/radio sound. Now it makes sense as mine is the baseline model so the function could be unavailable.

  • Protractor on 01/12/2024 - 21:41
    +1

    It's fixed, so this discussion is moot

  • Moderatormoocher on 02/12/2024 - 14:29

    Commenting closed as OP has resolved the issue

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