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[NSW] Merchant Fees Removed for NSW Government Transactions

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[NSW] Merchant Fees Removed for NSW Government Transactions
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MSG on 28/11/2024 - 11:56 service.nsw.gov.au (249 clicks)
Last edited 28/11/2024 - 12:24 by 1 other user

The NSW Department of Customer Service and its agencies, including Service NSW, are removing merchant fees for transactions. 

As the merchant fees are removed, the customer cost of transactions with the NSW Government will be cheaper.

Typical surcharges on Service NSW transactions included 30 cents for a 1-year licence renewal, 29 cents for a marriage certificate and $1.92 to renew registration for a small car such as a Toyota Corolla, according to the government statement.

The average surcharge on a Revenue NSW payment in 2023-24 was $0.92.

All over-the-phone payments via Service NSW are now merchant fee free.

Merchant fees have been removed for all over the counter transactions at all locations.

The following online transactions are now merchant fee free:

  • Renew or upgrade a NSW driver licence
  • Transfer a vehicle registration
  • Renew a vehicle registration
  • Pay a fine
  • Replace a NSW driver licence
  • Order a vehicle history report
  • Working with Children Check
  • Apply/renew liquor licences
  • Replace a vehicle registration certificate
  • NDIS Worker Check
  • Design or building practitioner registration
  • Asbestos and demolition licence
  • Company or partnership contractor licence 
  • Request a driving record.
Financial Card Surcharge Merchant Fee

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Comments

  • WatchNerd on 28/11/2024 - 12:03
    +65

    This was against the law to start with & the Govt were advised of this but kept charging the fees, so now it's been removed it's not really a bargain.

    NSW Ombudsman asked to investigate whether former government ignored legal advice to charge millions in merchant fees

    • GreenGuava on 28/11/2024 - 12:05
      +14

      I agree. The government shouldn't have been charging these surcharges in the first place. This is a PSA more than anything

      • scupper on 28/11/2024 - 12:51
        +2

        I hardly go in the forums so PSAs showing up in deals are fine with me.

        • odysseus on 28/11/2024 - 13:45

          Except what are you going to do? Switch to another government to pay your registration?

    • Hellochris on 28/11/2024 - 12:05
      +3

      Exactly my thoughts

    • Ezekiel2320 on 28/11/2024 - 12:06
      +3

      So they're gonna repay all the improperly charged fees right?

      • t25 on 28/11/2024 - 12:09

        Wishful thinking. It was a honest mistake please move on.

        • besttechadvisor on 28/11/2024 - 12:18
          +12

          I wish the government would move on when I make an honest mistake, but that's never the case.

          Instead, they stick you with every fee and fine they can. They did it illegally this time, so there should be repercussions for the people responsible.

          • t25 on 28/11/2024 - 14:26

            @besttechadvisor: I was being sarcastic when I said it's a honest mistake.

            Of course the government comes down on you like a crap ton of bricks if you make a mistake. Honest or not.

        • DrScavenger on 28/11/2024 - 13:01
          +1

          Haha do an "honest mistake" against the government and see how they behave

          • sangohan on 28/11/2024 - 13:45

            @DrScavenger: your tax honest mistakes are actually handled fairly well.

      • Save 50 Cent on 28/11/2024 - 12:09

        Nah too hard for the government when it comes to paying anything back.

      • Wimothy Jongingtons on 28/11/2024 - 13:29
        +1

        who cares

      • coffeeinmyveins on 28/11/2024 - 13:55
        +1

        plus interest and applicable fees, right? ah no that's only when YOU do it…

    • Jimothy Wongingtons on 28/11/2024 - 14:58

      band together and class action for my nsw homies

  • Mr Frodo on 28/11/2024 - 12:03

    FK yes!

  • RobBoss on 28/11/2024 - 12:05
    +27

    Good to know that the more fines I pay, the more I save

  • lostinsydney on 28/11/2024 - 12:07
    +9

    this should be on ozgovbargain.con

    • afayd on 28/11/2024 - 12:40
      +2

      ozbargain.gov.au

  • Japius on 28/11/2024 - 12:08
    +24

    Criminal admits it’s been stealing from you but decides now they’ll stop robbing you….bargain?

    • Save 50 Cent on 28/11/2024 - 12:11
      +3

      Taking a small break from bending over too much is a bargain.

  • AdamFury on 28/11/2024 - 12:13
    +7

    I can't help but feel all this means is that the fees (which were avoidable by paying via BPAY etc) will now just be built into the cost of your car rego since mastercard / visa will still be taking their cut.

    • ltwo on 28/11/2024 - 12:15

      It was probably already built-in through administration costs.

  • OZBsince2018 on 28/11/2024 - 12:18
    +1

    No where in any developed country these merchant fees are charged. Even some of the 3rd world countries don’t have such fees. Its just a daylight robbery to rob hard working Aussies who already pay such high taxes.

    • ltwo on 28/11/2024 - 12:23
      +2

      RBA tried to regulate it but probably made it worse.

    • kogi on 28/11/2024 - 12:32
      +2

      There is always a fee, it's just calculated into the price, like GST

      • OZBsince2018 on 28/11/2024 - 13:17

        No there is not. In other countries I have lived, the price remains the same whether you pay by card or cash. Its only in Australia where they charge extra for paying by card.

        • CommuterPolluter on 28/11/2024 - 13:52
          +1

          Yes, that’s what he’s saying though.

        • bcYield on 28/11/2024 - 13:54

          Yeah but Aldi charges surcharge while Coles and Woolies don't. Australia has many discounted gift cards while those countries don't I suppose.

          • OZBsince2018 on 28/11/2024 - 14:24

            @bcYield: Not exactly true. Actually many countries have discounted prices if you pay by cards or other payment methods via banking channels, just to discourage cash based economy and move towards a documented economy.

    • odysseus on 28/11/2024 - 13:48
      +1

      Not true.

      Have seen it in other countries e.g. Norway where you have no cash option, and the electronic method which is standard (Giro) involves fees.

  • joshk1902 on 28/11/2024 - 12:19
    +3

    Great Deal. Such a bargain

  • combatant on 28/11/2024 - 12:22
    +2

    Where's the deal?

  • jimboner on 28/11/2024 - 12:24
    +1

    This is news, not a deal

  • Munki on 28/11/2024 - 12:24
    +1

    So all those years and all those fees I paid? I want them back.

    • Jsmooth57 on 28/11/2024 - 12:28

      Yeah I completely agree. Just paid my rego in October too

  • pebblewave on 28/11/2024 - 12:30
    +8

    The absence of a fee is not a bargain.

    • WatchNerd on 28/11/2024 - 12:38
      +5

      Correction -

      The absence of an illegal fee is not a bargain.

  • ilovefullprice on 28/11/2024 - 12:37
    -1

    This is what happens when Liberals run the country and let banks run a wild and go unchecked.

    Labor is fixing this now.

    I am no fan of either political parties. Just stating the facts.

    • foxes28 on 28/11/2024 - 13:30

      I am no fan of either political parties

      U vote greens?

      • ilovefullprice on 28/11/2024 - 13:44
        +1

        No not the greens too. They did wreck the economy for being too green many years ago.

        However Max Chandler-Mather has been gaining brownies points from me of late, and I’m monitoring further on this. He gives away $50k of his MP salary to NGO’s (that’s honourable) and he’s the only few (or perhaps the only) politician who doesn’t own a property or more importantly investment property. He still rents.

        Act what you preach. Aussie’s should have more critical thinking and have higher standards when it comes to seeing through what politicians stand for and how they behave in their personal lives.

        • foxes28 on 28/11/2024 - 15:17

          Hear, hear!

    • grasstown on 28/11/2024 - 13:49

      Even though the politicians are replaced after an election win, the public service remain the same. It is the same public service that was under liberal as it was under labour. And it would’ve been the public service that sauught the advice. Not the government or the politicians.

  • mrshorty on 28/11/2024 - 12:42

    oh i just paid a parking fine and was wondering why i didnt get charged a card fee!

  • Herbs on 28/11/2024 - 12:43
    +5

    This is not a bargain. Fees that shouldn't have been charged in the first place.

  • Purp on 28/11/2024 - 12:44
    -6

    complain when they charge, complain when they dont charge

    what incentive do they have if you complain either way

    the way people respond is why no one gives a shit

  • sh4wnc on 28/11/2024 - 12:49
    +3

    If they could refund the “unlawful surcharge” they’ve already collected, then maybe it would be a bargain. Otherwise…

  • TsunamiInTheHouse on 28/11/2024 - 13:01
    +3

    Imagine the 6 figure sums of taxpayer money went to push this peice of paper.

    Actual criminals

  • Garyyy on 28/11/2024 - 13:01

    Saving money is a bargain. Thank you OP!

    • djones145 on 28/11/2024 - 13:05
      +3

      yep time to get married and divorced a few times to save on merchant fees

      bargain

      • Garyyy on 28/11/2024 - 13:31

        Same goes with family, pensioner, state-exclusive discounts. They’re not for everyone yet still circulating on OzBargain.

  • Chrysuss on 28/11/2024 - 13:03

    Would be nice if Federal Gov would do the same…went to pay my tax bill yesterday and saw I was going to get charged a $10 merchant fee.

    • pegaxs on 28/11/2024 - 14:53
      +1

      They were really good to me, my last tax bill I was able to pay in Apple iTunes cards.

  • ganjadeals on 28/11/2024 - 13:07

    So the card fees (Master and Visa for example) that I get charged when I renew rego using my Credit Card are merchant fees right?

  • ninohax on 28/11/2024 - 13:07
    +3

    Common mate how is this a bargain? It was unlawful in the first place. Surcharges shouldn't exist Period.

  • WHL on 28/11/2024 - 13:14
    +1

    What deal is this?! Pay more to NSW gov??

  • Wiadro on 28/11/2024 - 13:45

    How do u get a refund?

  • c9 on 28/11/2024 - 13:55
    +2

    Colesworth don't charge merchant fee too, at this rate any shops don't charge merchant fee will be bargain?

    • bcYield on 28/11/2024 - 14:02

      If we don't care about the small surcharge, the small surcharge will grow bigger everywhere. At one point, Colesworths might do the same.

  • coffeeinmyveins on 28/11/2024 - 13:56

    so where do we sign up to get all the merchant fees we paid (plus interest) over the years?

    guys?

    ….guys?

  • bcYield on 28/11/2024 - 13:56

    Will you pay by cash to avoid the extra 1-2% fee or don't care for convenience? Only if they don't ban cash lol

  • ronnknee on 28/11/2024 - 14:15

    It'll just be absorbed in the next fee increase.

  • PavloXYZ on 28/11/2024 - 14:17
    +2

    as many have already posted, it's not a deal. it's more news, plus the fact that it was against the law to start with & the Govt were advised of this but kept charging the fees

    lastly, can't down vote until I've commented so now I have.

  • aussieboozer on 28/11/2024 - 14:26

    As most credit cards don’t award reward points on any government transactions the surcharges were a total ripoff. I use Zippay to pay the <$1000 bills by BPAY with no fees and then payoff Zippay immediately with my Mastercard. Reward points are still collected using this method.

  • Stevecro on 28/11/2024 - 14:33

    I didn't know this site was newsbargain

  • EFC94 on 28/11/2024 - 14:35

    Excuse my ignorance, are these just the 0.5% (or whatever it is) credit card fees?

  • pegaxs on 28/11/2024 - 14:49

    Wow… so a PSA is now the new level of "deals"?? When they remove a payment fee that should not have been on there in the first place? Cant wait for all the other deals that are going to get posted now… Coles? Big W? HN? JBHiFi? Any other retailer now has a "deal" because they removed a "merchant fee"??

    This is possibly below even the RRP PlayStation and Nintendo Switch deals… Im surprised that no one has gotten on the $2 PPSR check and posted that as a "deal" in a while…

  • Sye on 28/11/2024 - 14:52

    I'm waiting for some dodgy lawyer to do a class action.

  • oblueknighto on 28/11/2024 - 15:04

    Not a deal

  • bobbified on 28/11/2024 - 15:15

    Guess it's a better cost:point ratio for credit card payments without having to pay the surcharge now. Although some financial institutions treat gov payments as 0.5 points per dollar.

  • Davo1111 on 28/11/2024 - 15:30

    This is like someone breaking into your house and then telling you they won't do it any more. Quick, post it as a deal on ozb

  • ColstonAUS on 28/11/2024 - 15:37

    Come back when they are actually offering rebates to everyone for the fees charged

  • Serious Lee on 28/11/2024 - 15:38

    This is not a deal. When the govt is forced to admit wrongdoing and adjust their approach

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