Kogan Not Letting Me Use Kogan Credit to Pay

benjamayne on 14/11/2024 - 10:04
Last edited 14/11/2024 - 13:02 by 1 other user

Hey just seeing if anyone has come across this issue.

I'm trying to buy some headphones off the Kogan site for which is pricing up at $159 - I had some flexi gift cards to claim so I ended up claiming $160 worth of vouchers and I added them into Kogan's gift card section which put them in the credit section of my profile for me. I did test this originally with putting $5 worth in and going to final payment screen and the $5 of credit to use was showing able to be used - however now I've loaded $160 worth there is no option to pay via Kogan credit - only credit card, PayPal etc.

Has anyone come across this issue? I've logged a query to Kogan's website as the only number I could find (1300 304 292) just tells you to go to the website and hangs up.

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• 

  Neoika on 14/11/2024 - 10:31

  +2

  Wait for up to one hour before take action. I had similar experience on it regarding Kogan points or credits. The issue usually solves by itself.

  • 

    benjamayne on 14/11/2024 - 10:36

    Has been this way since I tried at 4pm yesterday - I've tried on desktop, phone browser and app and same issues. I just added a tv to the cart along with the headphones and it came up as a payment option - soon as I deleted the tv out of the cart though the points/credits option as payment choice left when I got back to final screen.

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  TALL1one on 14/11/2024 - 10:50

  Are you trying to buy directly from Kogan or a reseller through Kogan website ?
  As it may not be accepted by reseller ?

  • 

    benjamayne on 14/11/2024 - 10:58

    appears to just be Kogan from what I can see

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  povertytrap on 15/11/2024 - 14:51

  Happens occasionally. Try on both desktop and mobile. Can be a bit of pain but usually over a few hours it resolves itself.

• 

  Nugs on 17/11/2024 - 08:20

  Update OP?
  .

  • 

    benjamayne on 20/11/2024 - 14:43

    So I had 160 in credits and the headphones were 159- it wouldn't let me buy them- soon as I added something else into the cart to have to pay something on top of the credit amount it allowed me to use that credit- so i just added a $4 item with free postage and paid the extra few bucks. annoying but that was the way to get around it