I booked a Qantas flight to get back to oz a day or two before I left oz for a five week holiday. Tried to book a fare that said HURRY five seats or less remaining. First time it indicated none left so I refreshed, hoping that the previous person had not gone through with the booking. Second time seats available. yes! Then a Qantas website error when I tried to pay- no reservation in my bookings section. Tried again. Success. Also not in my bookings. Tried to upgrade to business. Realized two bookings in same name, same qff number. Same flight. Same email address- same phone number. . called them. OK hold 50 minutes. No progress. Emailed. Got crappy canned response that I could call them whilst overseas. Wtf! They said they don't do email alterations.
FMD!!!
Got onto Twitter-. They finally agreed to refund second flight.
What a shithouse arrangement.
I HATE Qantas now. They only do the right thing when other people might know.
I think I will. Thanks for that. The thing is that I knew I'd be disputing it on my QFF credit card, but I knew it shouldn't have to get to that point. I didn't even get an email ticket uh until the next day. During that 50 minutes of being on hold, the message that I could be happy booking online because if I stuffed up, I could call them and they'd fix it up as long as I called before midnight. If they don't answer their phones, there is no way to collect on this promise.