My Boost yearly plan expired and I decided to move to Optus yearly plan ($220 sim - $100 cashback deal CR). I always port 1-2 days earlier and never had issues porting my number before. The most I've waited was an hour.
This time though it's been almost 4 days since I ported and I'm still on Boost!! Due to the porting delay, I had to recharge 7 days with Boost to stay connected. Calling Optus every day and they always say there's no error with the porting (I did get a port out notification from Telstra but it went nowhere after that). The problem is not Telstra/Boost but Optus.
Today, they admitted the port is approved from Telstra's end but it's pending on Optus end so I'm still not transferred over yet. Told me to wait another 15 min - 4 hours again. When will this end?? I wish I didn't buy the yearly sim, if it's just a month, once Optus gets on their ass and completes the port, I will port out to another provider. I never used Optus directly before, not again… And every time I contact them they would try to sell me more services lol as if I'm interested in signing up for more things when they haven't even fixed the current problem yet.
Anyone having same experience with Optus? How long will this take?
I know this is unhelpful, but my experience with Optus has not been positive either. They say things but they don't deliver as promised, or if they do, it will be some arbitrary times in the future, hence my decision to never go with Optus ever again (and perhaps Catch as well to that extent - but i did not have issue Coles/Amaysim). That sentence "15minutes to 4 hours" sounds very familiar, and seems a standard text they say to calm customer.
My only advise.. patient. The last time i had porting issue, it took about a month before it was resolved.