Livebetter Physical Reward Fulfillment after Redemption

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Medibank Private

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  lint on 29/10/2024 - 11:18

  +1

  IIRC, Apple Watch is shipped directly from Apple and you'll receive shipping notification from Apple.

  Last year I received a confirmation email of the points redemption:

  Thanks for shopping at the Live Better Rewards Store.

  Congratulations, your reward is on its way!

  You can view the details of your order by logging in to your Live Better rewards account in My Medibank app.

  To understand next steps based on the type of reward you’ve requested please read below. If you redeemed:

  An e-Gift Card: You will receive a separate email with a link to your e-Gift Card, along with the usage instructions.

  Apple merchandise: Your rewards will be mailed to you within 6 weeks of redemption. A signature will be required upon delivery.

  A Medibank Cover reward: You can use your reward at any Medibank recognised provider and submit your claim the way you always do. For example, by swiping your Medibank membership card or submitting a claim via the Medibank app. For more details read our FAQs or you can see most Medibank rewards in your Medibank App.
  1. Tap on ‘Me’ in the Medibank app
  2. Select ‘Medibank rewards’

  It usually doesn't take 6 weeks as they say, should be much quicker.

  • 

    sakanasama on 29/10/2024 - 11:47

    I got this email too, so hopefully I'll get notification from Apple once the item has been shipped!

    I just couldn't find further details of my order in the app either (there isn't a purchased section?)

    Thanks for sharing your experience!

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  WookieMonster on 29/10/2024 - 21:30

  +1

  In my experience (about a year ago, admittedly), I redeemed a chunk of points for AirPods, and I only ever received two emails:

  • The first email was from Medibank Live Better, and it was basically the same as the one in the comment above.

  • The second email was also from Medibank Live Better and it contained the name of courier and the tracking number for my parcel. The email was sent three business days after my redemption.

  There is no "purchased" section in the Medibank app; there is only the points history section that shows you when you have earned and redeemed points. I can see the AirPods as a points redemption in the points history section, but that is it.

  • 

    sakanasama on 29/10/2024 - 22:35

    +1

    Thanks for sharing! I just got my second email, exactly what you described, excited now

    For context I ordered on Friday, Startrack history shows sent on Sunday, arrival expected tomorrow (Wednesday), quick turnaround!

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  TsunamiWorld on 07/11/2024 - 12:10

  Seeing this thread, looks like it is around 3 business days to receive tracking (for Apple products).

  I redeemed points for the Airpod Pro 2's on Tue 5th Nov. Hopefully I get a tracking code soon.

  So hard not being able to listen to music on a run!!

  • 

    sakanasama on 07/11/2024 - 14:49

    +1

    I've received my watch already and have started using it, here's my timeline:

    Day 0 (24 Oct) - Redeemed watch at 10pm
    Day 5 (29 Oct) - Received Tracking
    Day 6 (30 Oct) - Delivered 11am (Shipped from Sydney, received in Melbourne)

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  bazinga8888 on 07/11/2024 - 12:39

  +1

  The turnaround for apple goods is usually within 1, sometimes 2 weeks from redemption. But for my case, i received the tracking a day after the startrack comes to deliver. They will usually send a feedback survey when delivery attempted, that when you know the startrack guy came if you are not around.

  • 

    sakanasama on 07/11/2024 - 14:51

    +1

    It is pretty consistent i've received mine in 6 days, while my gf's apple watch redemption arrived in 7 days.