My-Phonez/Sky-Phonez eBay Store Scammed Me out of My Steam Deck OLED

LTooMuchPudd on 26/10/2024 - 14:53
Last edited 26/10/2024 - 20:29 by 1 other user

I bought a Steam Deck OLED 512Gb back in April from the My-Phonez eBay store but unfortunately had issues arise with the trackpad and haptic feedback late August.

The store required I provide video evidence of this, which I happily did. They then asked me to post the item back to them early September, which I did through AusPost (tracked) and that's where the fun begins.

They informed me they will be refunding me after about two weeks of having the device and have since been giving me the runaround saying random (profanity) like "our warehouse burned down, please be patient".

I have now lodged complaints with the ACCC, OFT & PayPal but I suspect my $996 is gone for good. eBay has been no help as it was outside the 30 days return window for them. Lesson learned, won't be using eBay ever again and will be sticking to trusted big name stores in future.

Computing Game Console Valve Corporation

Related Stores

Sky Phonez
Sky Phonez

Comments

  • spackbace on 26/10/2024 - 15:03
    +2

    Just keep smashing their 1300 number

    Looks like their eBay pages are shut down?
    https://www.ebay.com.au/sch/i.html?_trksid=p3692&_ssn=myphon…
    https://www.ebay.com.au/sch/i.html?_trksid=p3692&_ssn=my-pho…

    Leave a review here too

    • TooMuchPudd on 26/10/2024 - 15:15

      Just did that, was told to call back on Monday as the "right department doesn't work weekends".

  • payton on 26/10/2024 - 15:12
    +2

    They sent out simcards that have expiry <7 days which wasn't mentioned in their eBay listings.
    They send parcels with insufficient postage too so you the buyer will have to make up the shortfall b4 Auspost will hand you the parcel.

    https://www.ozbargain.com.au/comment/14611296/redir

  • snapper17 on 26/10/2024 - 15:22
    +1

    Did you pay via PayPal? If so put in PayPal claim that gives you 180 days to claim. Make sure to escalate the claim on the first available date

    • TooMuchPudd on 26/10/2024 - 15:25

      Unfortunately I am like a week outside of that because I am an idiot haha.

  • plmko on 26/10/2024 - 15:35
    +10

    Plot twist: the warehouse burnt down because of OPs fault Steamdeck

    • CyberMurning on 26/10/2024 - 15:58

      The steam is not enough to cool the deck?

  • HamBoi69 on 26/10/2024 - 16:03
    +1

    our warehouse burned down, please be patient

    tf

  • brendanm on 26/10/2024 - 18:00
    +1

    Call PayPal on the phone. Give them the timeline of what has happened.

  • 7ekn00 on 26/10/2024 - 20:19

    Bank chargeback ;)

  • TALL1one on 27/10/2024 - 11:52

    They have not sold anything on ebay in the last month. :-(

  • penting on 01/11/2024 - 12:42
    +1

    you could chargeback the credit card though? they could try that even if it outside the 180 days limit just need to explain that you got them delaying you.

  • TooMuchPudd on 05/11/2024 - 16:54
    +1

    Update for anyone following and interested;
    I filed a chargeback through ING, provided them with all tbe evidence and they have sent the request off to the sellers bank. Fingers crossed they dont dispute it and I get my money back.

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