Third-Party
Warning regarding Ticketek Voucher purchases, if there’s a problem redeeming it you can be waiting months without resolution.
I purchased a $300 ticketek voucher in mid Jan from ShopBack. I successfully used it for a partial redemption with a balance of $247.20 remaining. I attempted to use the full remaining balance to purchase a Taylor Swift ticket in February and the full balance was redeemed however no ticket was issued after a website error.
I attempting to resolve this with Ticketek for months before they referred me to the place of purchase (ShopBack).
I was in touch with ShopBack on the 6th of August and they got back to me on the 19th of August with a replacement gift card code of $61.60 with the merchant stating this had already been resolved with that balance all that was remaining.
This is inaccurate and I advised ShopBack as such, they stated they will get back in touch with Ticketek.
Since then I have no heard further other than “we have submitted your request to our partner but have yet to receive a status update. As such, please allow us more time for the investigation process.”
Definitely would advise against purchasing Gift Vouchers for Ticketek with their customer support standards when things go wrong. Disappointed ShopBack have not been able to resolve the issue in a reasonable timeframe either.
ADAGCHS