[Solved-Update] Problem of Bambu Lab False Discounting

Ltwdjlzl on 22/10/2024 - 16:51
Last edited 25/10/2024 - 23:13 by 1 other user

Hi guys, first time posting on OzBargain please be nice.

I wanted to share my recent experience with Bambu Lab, regarding their possible false discount for Black Friday. A few days ago, I purchased two complete hotend from their official website for $35 each and soon I saw their Black Friday promotion so I cancelled my order, but when I went to purchase the hotend again with the Black Friday promotion I found out they have increased their price from $35 each to $57 each and offering 15% discount for purchasing two hotend and 25% off for 3 hotend.

So I called their customer service and they said they couldn't do anything about the price. In this case I believe they are doing a false discounting for the Black Friday sale, not sure if other product having the same situation but at least for me that is a false discount.

Should I report this to the authorities to let them know?

Here is the screenshot for my order that is been cancelled and the screenshot of the price now:

Price
Price After

Update!!!

A few hours after I made the post, they contacted me via email, admitting it was their mistake in entering the wrong price. They said they gonna provided me with a discount code to match the price of my previous order. About 2 hours ago i have received a $22 discount code. Its not the best experience i had with online shopping, but i am impressed with their quick response and customer service after all.

Electrical & Electronics

Related Stores

Bambu Lab
Bambu Lab

Comments

  • brendanm on 22/10/2024 - 17:26
    +5

    A hotend in the hand is worth two in the bush.

    A) no one cares about this sort of thing, it happens all the time

    B) I'm 99% sure that bambu doesn't have an Australian registered entity, so you have no one to complain to even if you wanted to.

    • freefall101 on 22/10/2024 - 17:46
      +9

      so you have no one to complain to even if you wanted to.

      Au contraire, there is always OzBargain. The official help desk of the universe.

    • twdjlzl on 22/10/2024 - 17:55
      +1

      i mean its better to speak up, even know i have no one to complain, but i can still speak up on ozbargain to share the experience, maybe they will see the post and give me discount, who knows

      • brendanm on 22/10/2024 - 17:56
        +1

        They won't. Should have kept your original order instead of getting randomly excited.

        • twdjlzl on 22/10/2024 - 17:58
          +1

          who knows they will change the price when the black friday promotion hits. if i knew they will change the price, i will not cancel my first order

          • brendanm on 22/10/2024 - 17:59
            +2

            @twdjlzl: That's why you don't cancel it until you know.

            As a wise man once said "A hotend in the hand is worth two in the bush".

            • twdjlzl on 22/10/2024 - 18:02
              +1

              @brendanm: Well the reason why i cancel the first order is because when i talk to them on live chat they said if i return the order after reveive it, i have to cover the postage cost, thats why i cancel the order and plan to order a few days later with black friday promotion.

              • brendanm on 22/10/2024 - 18:07

                @twdjlzl: How'd that work out for you?

                • twdjlzl on 22/10/2024 - 18:21

                  @brendanm: so if i receive the package and return to them to get refund that will cost me somewhere around $10 but if i cancel the order and re-order with the black friday promotion that will be 15% of with 2 hotends which in then end instead of $70 that i paid for, the final price will be around $60 which at the time i can just canceled my order and get $10 off a few days later so why not. However i did not expect them to change the price later.

                  • brendanm on 22/10/2024 - 18:43

                    @twdjlzl: So you've learn a valuable lesson about trusting sellers, especially overseas sellers.

            • rumblytangara on 22/10/2024 - 18:25
              +1

              @brendanm:

              As a wise man once said "A hotend in the hand is worth two in the bush".

              Followed closely by "ouch!"

    • twdjlzl on 24/10/2024 - 16:16
      +1

      They reached out to me a few hour after i made this post, offer a discount code to price match my last order, not bad experence after all

  • rumblytangara on 22/10/2024 - 17:31

    Yes, please report it and let us know how it goes.

    I eagerly await your updates.

    • Jimothy Wongingtons on 22/10/2024 - 17:48

      Get the prime minister involved

      • onetwothreefour on 22/10/2024 - 18:55
        +1

        Andy?

      • Loopholio on 23/10/2024 - 08:10
        +1

        The King is rattling around Australia. Get him to sort it!

    • twdjlzl on 24/10/2024 - 16:15

      they reached out to me a few hour after i made this post, will to price match my last order, not bad experence after all

  • freefall101 on 22/10/2024 - 17:45

    Sounds like the previous deal was better than the black friday one and you screwed yourself.

    Why didn't you check the price before cancelling your order?

    • twdjlzl on 22/10/2024 - 17:56

      Cause i talked to them on live chat if i return the order i have to cover the postage cost but if i cancel the order and re-order the same product with black friday promotion i will get $10 off. And most importantly who knows they will change the price when the black friday promotion hit, when i cancel the price it was $35 and few days later it becomes $57 each.

  • AustriaBargain on 22/10/2024 - 18:23

    Definitely report to authorities.

  • Iwantthebestprice on 22/10/2024 - 18:30
    +2

    Dodgy AF, this is why I do not buy anything impulsively on Black Friday, cyber Monday or Prime days as 9 times out of 10 it’s an inflated RRP or false discount.

    Only buy things you can easily track the price of before and after i.e TV, laptops, cameras/video doorbells or fish tanks

  • Baysew on 22/10/2024 - 18:40
    +1

    Wait to when you shop for groceries.

  • ukulele on 23/10/2024 - 07:29

    bought 8kg of filament yesterday. Don't really care if it's a couple bucks. How long is the shipping normally?

  • Monty01 on 23/10/2024 - 16:35

    $57 (or $56.99) is the normal non discounted price. Bambu have regular discounts on different ranges every week.
    Maybe you should have checked what discount was already applied to your ordr before cancelling it!

    • twdjlzl on 24/10/2024 - 16:17

      actuall its their fault to input the wrong price, however they reached out to me a few hour after i made this post, offer a discount code to price match my last order, not bad experence after all

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