Inspired by this Whirlpool post, I thought it would be interesting to ask the OzB community what is their current NBN churn loop. If you spend 6-months at each provider and then move you can take advantage of new signing offers for cheaper prices.
I've personally been churning between Aussie, Superloop and Leaptel but perhaps there are new players out there that are better value.
What's your current churn loop?
Yep I understand that. I'm just wondering specifically what are the Telcos that people are swapping between.
Personally I've been finding ABB is not a good value option anymore. Leaptel has been great.
ABB is a premium provider, definitely not the one to go with if cheap is what you're hunting :)
I churn between Mate, Tangerine, TPG, Optus (flybuys deal) and Dodo, depending on what deal is on at the time.
They didn't used to be ;) Hence wanting to refresh on what's good value now, but still a good product.
Thanks for your suggestions! Will look into them.
@JSONBourne: Oh yeah, years ago it was more about the price with ABB, you're right :)
I haven't seen any budget pricing from them in a long while, although they did start Buddy with slightly cheaper pricing for those that don't need the service.
https://www.buddytelco.com.au/#plan
@SimAus007: Yep that's why I'm a fan of Buddy. Was wondering if there were other brands like them that have snuck under the radar.
@JSONBourne: Mate is very good from my 3 months experience with them, local service team, good 6 month deals usually, such as 100/20 for $60/month.
@JSONBourne: Mate for me was horrible , had regular speed drops as soon as I switched to them , rock solid speed prior to switching to them , they wanted me to do all the diagnosing of the issue which is not my problem as it clearly was them , went back to ABB and all speed issues disappeared , I will never try them again , currently with Leaptel and they have been as good as ABB , rock solid service but cheaper.
Have churned between Superloop, Mate, Tangerine and Southern Phone.
I'm on FTTP so zero issues in 8 years.
Optus for 3 months
$29 - $39 / month factoring in flybuys
One month with whoever gives the most cashback or the odd free month
repeat
Usually every 6 months. Earlier this year, I was going to churn from Exetel, but they offered a slightly reduced rate for another 12 months to retain me, so I'll be with them until the 12 months is up, or a more attractive offer comes around.
Just have to give 30 days notice with Exetel before churning as they scam you out of a whole month. Haven't encountered this with any other company
Yeah I'm aware. Not a big deal for me, I'm happy with their value prop otherwise.
TPG and Leaptel require 30 days as well IIRC.
I moved from TPG to Dodo due to costs, I found Dodo speeds to be poor and frequent dropouts and finished with them after 6 months, I have since moved to Leaptel and no issues in the first few weeks. I couldn't imagine changing providers every 6 months as it's a bit of a headache.
How so? Simple case of call up, provide notice/cancel and repeat. Hardest part is confirming best cash back deal. Takes 30 mins to save quite a lot of money.
I personally flip between tangerine, superloop and had been putting exetel in there until they started with their 30 days. I think superloop does the same now also. Currently with mate on 25/10 for $39. Working perfectly fine for our needs. Cheap is good as long as it's stable.
I typically try and link it with econnex cash back but their list or providers doing decent deals is dwindling. Extra $99 cash back is always handy as it pays for a month or two.
Are you able to get new customer pricing from suppliers you previously left? I thought new customers would exclude returning customers
Usually you have to be out by at least 12-18 months to qualify
Inspired by this Whirlpool post
Why didn't you post a reply on the thread or did you create it? As when I looked, it had no replies.
I was browsing through the Leaptel thread and thought it was a good question for OzBargain. Most people there choose based on service quality.
I just stay with ABB as they are the only ones who have never let me down.
Sucks to be your bank account.
They aren't that much more expensive, and I don't have to contact them about shit service, be annoyed by shit service, or talk to people in an overseas call centre about why I've left due to shit service.
I've never had to contact any provider in 8 years.
@Mechz: You must accept crap connections, and must have never had superloop refer you to a debt collector for no reason.
@brendanm: I get 100% of the speed I pay for 24/7. Never had issues with Superloop but I am not you either.
@Mechz: Lucky, I've had poor connections with superloop, mate, myrepublic, whoever else I've used over the years. All on FTTH.
@brendanm: That presumptuous. I've only ever had to call a provider like 3-4 times in a good 10 years of being on the NBN. If you consider spending more than you have to just on the off chance you have to call them, then I guess you have money to spend. Personally happy to save 15-30/month by churning deals. Saves me $2-300 a year and have never regretted anyone I've flipped between. In the end there is nothing stopping you leaving at the end of a month if it sucks. But u do u.
@hazzad: I don't even want it to be slow at any point, I want it to just work. I will pay for that privilege. You don't have to, and that's fine.
@brendanm: Dude your the one claiming cheap equals shit service. Not the case. I've used most of the lower tier providers and in 2-3 years of churning have only ever had to call once and that was to confirm how my unit was supposed to be configured for their service. Otherwise they all work and have little obvious speed issue. Anyway if you are happy to pay for that so called privilege then good for you then.
@hazzad: No worries, I haven't had that experience, so I have learnt from my mistakes and now only use providers that give me a good experience. Calm yourself down.
I was with ABB for years with a similar view to you as all previous providers I had tried I had issues with , but I churned to Leaptel after reading about them from a network engineer recommending them and for the last year they have been just as good as ABB but cheaper , the network engineer mentioned Leaptel use the same backend as ABB so should have the same level of service and for me that has been true , FTTP.
Thanks, perhaps I'll give them a try.
TL:DR ABB —-> Superloop preferring Superloop
ABB 6 months no offer or retention, Superloop always retention, offered to match for another year, currently 100/20 for $69/m, their speed boost is awesome, 5 days a month and you upgrade to the next tier for 24 hours so for 100/20 you get 250/25, can bank up to 30 days, is a button on their website or app boost takes about 10 minutes to activate.
Can't tell any difference in quality or speeds either, all in all Superloop good value, hope this helps someone.
ABB, Superloop, Leaptel
Tangerine > Dodo > More
Superloop, Launtel for a day, Back to Superloop deal all over again.
I'm switching from TPG to More for the first time next week. Do I need to cancel/disconnect my service with TPG? Or does this happen automatically?
Update:
I had to call TPG to cancel my service, turned out they require a 30 days notice. Meaning that I will have to stay for another month with them.
They also offered me $20 discount for 6 months, which I declined.
Currently using TPG FTTB, 69.99/month for 500Mbps. Can't complain. 6 months offer.
Anyone have any issue when one service cuts off and another begins? Just a simple restart needed? Any advice?
I've found that some service providers (eg Spintel and Tangerine) now have the below in their T&C's to stop people churning through them.
This offer is only available to new customers who are connecting to a Tangerine nbn® service for the first
time. It is not available to customers with an existing Tangerine nbn® service or who have previously had a
Tangerine nbn® service. The offer is only available once per customer and per premises.
Would you mind linking the T&C's for Spintel where they say this?
I looked on their website in the below link and it is not as specific as Tangerines T&C's
https://www.spintel.net.au/policy/terms
They only say
2.16 If we offer you a discount or promotional account credit as a once-off or as a monthly recurring unless otherwise stated, the discount or promotional credit is for newly provisioned services or for new customers only.
Serial 6 month churner. Currently with Amaysim first three months three. Previously with Pronto,Leaptel Tangerine, Exetel, Superloop, Spintel. Find current ones with my Fttp connection much the same with speed.
,
same 3 months with Amaysim is about to end, so looking at next jump. NBN 25 is enough for me, so looking at Mate for now.
any good deals out there?
Just a warning for those who are avid churners and also planning to apply for any credit facilities in the near future (e.g. personal loan, home loan, credit cards)… I've churned electricity/gas/internet dozens of times and some of these appear as credit enquiries on my credit report. When I tried to refinance my home loan I was told that the number of enquiries on my credit report disadvantaged my home loan application.
This won't matter for those not planning to apply for credit any time soon, but you may want to reconsider if you are planning to apply for credit soon.
Good advice. I didn't know that also electricity, gas and internet count as inquiries….That is interesting and also a bit worrying. I suppose they are doing it to stop us churners.
I think it's less to stop churners and more them not wanting customers that have a history of bankruptcy.
That makes sense. Would these appear on credit reports as well?
Churn whenever the intro period is about to expire.
Handy that you can set the new date to start over a month in advance, so you can give notice to the outgoing provider.