Hiya, my three year old, expensive, OLED TV has a bright green line vertically on the screen.
I've spoken to customer services who have washed their hands & basically said it's at my cost cause it's out of warranty.
I'm thinking of lodging an NCAT claim. It's only three years old, it wasn't cheap. I told them this & got an email saying 'ok'.
Has anyone else done this? Any tips? It seems grossly unfair.
Lol, they aren't worth the paper they are printed on. I've learnt that lesson before.
What was the issue?
I've used JB's extended warranty on TVs 3 times and each time it's been super easy. Once I got a payout just months before the end of the term. I always factor 5 years warranty into the price and assume the respective total price / year - if it lasts longer that's just a bonus.
Yeah, mate. Good Guys, JB, and Apple ext warranty have all worked out in my favour in the past as well.
How to say that you’re a DC without saying that you’re a DC.
Was that the retailers customer services or the manufacturer? Try contacting the manufacturer. You should be able to get a replacement or refund.
Hiya. Sony, spoke to them directly.
I've spoken to customer services who have washed their hands & basically said it's at my cost cause it's out of warranty.
I'm assuming Samsung?
Sony… same, same
they are banking on you not following through
Yeah, probably. I will however.
My three year old, expensive, OLED TV has a bright green line vertically on the screen. I've spoken to customer services who have washed their hands & basically said it's at my cost cause it's out of warranty.
What Brand and how much was 'expensive'?
Sony, $3.5k 65 inch OLED.
Yep, you would expect a $3.5k TV to last longer than a $600 TV.
Strap yaself in.
Who was the retailer and how much did you pay?
Sony, direct from them.
For a $3.5K TV, JB Hi-Fi would have provided a repair for up to 2.5 years if it is a fault (which obviously it is).
Then it would go into their grey area "case-by-case" zone. Have a look at their table - https://support.jbhifi.com.au/hc/en-au/articles/360053005194…
So on that basis, it should still be supported if Sony provide that support to the same item purchased at JB.
https://www.ozbargain.com.au/node/843860
Very similar story, but had the TV longer before it had issues.
I believe it comes down to Australian Law and stating that an item of $X value should work for longer than it did.
Manufacturers will tell you they cant repair because the don't want to and hope you just go buy another. Just make sure you have a camera set up on the TV if they come to inspect, just incase they damage the TV and say its your fault like that case in America. https://www.youtube.com/watch?v=cyWlACuhqNg
Do you have younger children? If so; Are you certain they didn't damage the panel?
Otherwise persue NCAT.
I have teenagers. It's wall mounted, the green line just appeared.
A good guide to fall back on are the ATO depreciation schedules. For a TV, that is 8 years in a rental/accommodation environment. So you would have a good case under the Australian consumer guarantees.
You can go straight to the manufacturer who will likely remedy. Or you can go through your state's tribunal etc. and go after the store out of spite.
Direct from Sony… NCAT it is then.
Yet people neg anyone who says LG products are crap. Most of televisions you see thrown out are LG or Sony.
How many have you seen? And how many of other brands?
I've seen dozens on hard rubbish. Most of them are LG, some are Sony and very few Samsung.
Do you live in an affluent suburb?
@eccaz: No. Battler's Flats whilst slightly better than Perseverance Plains, is hardly considered affluent.
My LG OLED had the same issue out of warranty. LG obliged with a warranty repair and replaced the panel. Keep pushing Sony for a repair, they should do it under warranty
Same here. My LG OLED was 2.5 years out of warranty and LG replaced the panel.
same here for my Samsung, replaced out of warranty. As soon as I mentioned the vertical lines, they didn't even give me time to explain further, just said upfront they'd replace it.
My FIL 80 inch Sony has the same line, same colour, his is on the right hand side about 2-3 inches in from the side.
yup, same one
Let me guess - LG?
I have a similar issue - I have a piece of folded paper wedged between the bezel and the screen where the stripe is - fixed..
In years gone by I’ve dealt with Dell, HP and Lenovo for ACL claims, and each time they fixed the unit without issue. These days they ALL insist on a receipt, and sometimes they’ll put up a bit of a fight, but each time have ultimately carried out the repair.
I recently purchase a “firm” mattress that was the softest piece of crap I’ve ever lay on. The retailer refused to take it back, the manufacturer would barely even answer my calls, so I took the retailer to *CAT. As soon as I did, the retailer offered me a full refund. Once you show them that you’re serious they’ll generally relent, the annoying thing is that you’ll need to pay a filing fee and a company search fee.
My Sony 55" A80J oled has the exact same issue and subsequently not able to turn on with 4 red blinks of death. Purchased from JB less than 3 years ago and was told by Sony to buy a new one. I lodged a complaint through NSW fair trading after some online researches and still waiting for a response.
Australian Consumer law should fix this issue. Keep pushing it. The item should last longer than 3 years. It's not what the retailer deems acceptable, it's the consumer. It's reasonable to think a $3000 Oled would last longer than 3 years without manufacturing faults, think 8 years.
https://youtu.be/uE8BB-ioNRw?si=6wWpjHtcneEhZqU2
You'll win this eventually.
It's not what the retailer deems acceptable, it's the
consumerreasonable consumer
I agree with the sentiment that 3 years isn't long enough but there can be a big difference between a 'consumer' and a 'reasonable consumer'.
Sony 🤦🏻
We've had several stories much like this one.
They'll keep pulling this bs until people stop buying their products.
There are alternatives out there and it sounds like LG has a much better policy.
Keep pursuing this. ACL would most certainly cover a 3 year old $3000 TV
I had an issue with a Sony TV around 2010.
One day it just wouldn't switch on and the red standby light would just flash.
Called up Sony and they sent someone around to fix it.
Fast forward a few months later, same thing happened again.
This went on another two times and was by now out of warranty.
I demanded a full replacement TV. The Sony rep pretty much laughed at me and said no.
I posted about it on Twitter tagging Sony Australia.
The next day I got a call from the Sony rep saying his boss had seen the post and told him to get me a new TV and that he got his arse handed to him for not dealing with the situation.
Currently having similar issues with hisense trying to claim that despite having a 3 year warranty and them confirming my tv is under warranty for them to turn around and back track.
MS Paint on 21/10/2024 - 17:19 Comment score below threshold.
