Hi, I've recently signed a contract to buy a brand new car and noticed its VIN number is on a recall list but it has not even been delivered. Should I be worried about it?
The recall details: KIA AUSTRALIA PTY LTD - KIA KA4 PE and KA4 PE HEV Carnival 2024
Also, is this something simple to fix? Not sort of an issue that could come back later after fix?
https://www.vehiclerecalls.gov.au/recalls/rec-006093
This link has info.. yeah but it just sucks that brand new car is in the recall list even before receiving it.
It happens more often than you think. Dealer will get a stop order notice, and they won't be able to license it until the recall is completed.
Better to get it recalled than to have a manufacturer bury their head in the sand and ignore a possible issue
So the recall is for the info in the link?
Should I be worried about it?
No. The recall would be fixed as a part of the pre delivery checks.
I guess I need to ask the dealer to make sure of it… But it is annoying that I have to do it :(
Yes, just to be sure and double check it will be. Usually it is covered, but would be good to check.
I see. Thanks for taking time to give your input on this 🙏
This^^
There will be a stop sale against the car if it has a outstanding recall prior to delivery. The vehicle won't be able to be retailed until any recalls have been carried out.
It's a very common thing to happen with new cars, and if you hadn't checked the VIN, the first you'd know of the recall is when you see the decals on the drivers A-pillar at the delivery time noting the recall had been completed.
Yeah just talked to the dealership and it looks like there is no stop order thing as it's a trivial issue to fix and I have been reassured that the recall should be done before I pick it up. Thanks :)
Go ask for an extra $1000 off and a free set of car mats.
All they can do is laugh at you or say yes.
Or should I tell them to assign me another one that's not on recall?
If you want to wait another 3 months to get your car delivered, then sure.
It's wiring positioning, they will reposition the wiring so it's fine. The ones being made after the defect was detected will already have the wiring in the right spot. It will make zero difference in cars.
Yeah, they say it's just a precautionary thing. Thanks for your input!
When you arrange pickup for the car, you ask the dealer if the recall work ls completed, and make sure their answer is yes before it is picked up.
Yea I guess that's one possible outcome..
Be happy that the car manufacturer actually cares enough to recall and fix problems
If this was a 2nd hand, maybe I would think that way but this is about a brand new car that's not even been delivered yet.
Seriously
Your brand new car could have been built 3 months earlier. Its not like in the 60's or so when you ordered a car and the factory then built it. (Unless its a Rav4 LOL)
Its built months ago, and then shipped from an overseas plant. So even cars that havent even arrived in the country will need fixes via a recall.
You know your brand new car may even have a replacemnet light bulb in it, when the dealer gets around to doing a pre delivery check, and finds the factory fitted bulb was faulty. Would you be so concerned in that case.
You should be concerned only if after taking delivery the recall wasnt already done. That indicates they may have not done a proper predelivery check
A little real life experience would help.
So you reckon they should at least get it sorted out as part of predelivery check and I shouldn't have to do anything after I pick it up?
@spackbace: Technically yes, but they do other things while they are there.
The whole thing sounds like a non event to me.
And as Euphemistic has already pointed out. Just ask the dealer to do this before you pick it up. Obviously if you let them know earlier this is what you expect that would be to your benefit. Relax and enjoy your new drive……
Is the recall for a sagging floorpan?
That's not a recall, That's an 'add bracket if required' bulletin.
Different vehicle. MG?
Hehe, to me, the latest carnival is the best…
Nothing to be concerned about.
Recalls are common and it's not about it being a new car or not yet delivered. It's just a defect that affects a particular batch and they'll rectify (I know you know this)
It doesn't mean you'll be worse off nor does it mean your car will be worse than other models. Just clarify that theyll fix it before you turn up to pick up the car. (or maybe they'll just swap your car)
Your comment relieves me a bit. Thanks for your advice.
How do you know the VIN before receiving the car?
I haven't purchased a new car since 2012 so I'm out of the loop.
It will be on your contract of sale. They usually allocate you one from the inventory system. The only time they might not will be when it hasnt been build yet, like say any Toyota since they went to their Apple style FOMO marketing strategy, and those cars that need to be ordered may just have a "generic" VIN or just listed as TBA.
That makes sense. Cheers
Yea the VIN number was assigned few days after I signed the contract
If you are looking to buy a car that hasnt had some sort of remediation work prior to being handed over to the customer, you're in for a bad time.
And it's not like it's a bad thing. Recalls are a good thing, because it shows that they noticed a problem and are fixing the issue before it gets to customers, not after the damage is done. And it's not like this is an engine and transmission out recalls, it's probably a 5 mins, apply cable tie A to cable B and secure to harness C.
Considering how complex cars are, I'm surprised just how few recalls there actually are.
Or should I tell them to assign me another one that's not on recall?
Surprised you're not here asking for "cOmPeNsAtiOnZ!!1!!"
I just put your reply through AI and this resulted:
This regular, well respected poster on ozbargain, is suggesting that the OP emails the dealership and demands the recall is rectified prior to delivery.
Hehe thanks. It looks like that's what everyone suggests
that the OP emails the dealership and demands the recall
You likely wont even need to demand it. Just ask. Theyll be ready to do it at some point, and for them predelivery is easier. I wouldn't be surprised if it is common practice to carry out any recall pre delivery, and may even be required as part of the recall procedure, especially if its a mandatory recall
Haha, I'm normally super stingy and try to squeeze every penny out of any financial deal I do but when it comes to safety…I think I prioritise mental health first 😅
Having said that, I will see if they are willing to do any compensation as everyone suggests to just accept the car.
Compensation? No chance. The compensation is not having to take the car back for the recall work.
I will see if they are willing to do any compensation…
Yep, and there it is… You can guarantee that any "this is wrong with my car" post is just an informal way of asking "what compensation am I entitled to" post… People should just be more upfront and put this in their OP… "My car needs a recall and now I want some form of "cOmPeNsAtiOnZ!!" would save everyone a lot of time.
Your "compensation" is that they will do the work at no charge to you. Maybe even give you a free coffee while you wait. What they are not going to give you is a refund on the vehicle, guarantee your future sale price, replace your car, some sort of "cash settlement" or entertain your "pain and suffering" claims.
But sure, hit them up. Tell them you now dont want a car that has a recall and had you have known it was going to have to be recalled before it was even delivered, you would never have bought it. Who knows, you may get 2 free coffees?
A valid point but I prefer getting a brand new car NOT on recall over any sort of compensation by taking the car as is but I wanted to see if people have any different perspective which turns out to be the case so I'm now just leaning towards just taking the car and making sure recall is done before delivery, and possibly try asking some sort of compensation. In my opinion, this is similar to buying a refurbished electronic device which is normally cheaper than RRP so.
@getadealmate: Tell me you have no idea about new cars, recalls or cars in general without telling me you have no idea about new cars, recalls or cars in general. FFS.
@MS Paint: You are exactly right. That's why I checking out other people's opinions and experience. Just not sure if it is something that should upset you.
@getadealmate: Recalls are very common. You could have the car for a couple of years and get another recall.
Not sure why you are stressing over it
@Dollar General: Yea I have never had any recall related experience, looks like I have been very lucky so 😅 good to know that. Thanks for the comment.
@getadealmate: As for Compensation?
You've lost me now.
What would you do if you owned the car for two weeks when the recall went out?
@CurlCurl: That's a different story right? The issue here is the recall was announced well before I signed the contract and the dealer didn't let me know about it at all, and it turns out the dealer's manager already knew about it.
Although I realise now that it's something very common and I do not need to worry about it thanks to everyone's kind input, it would have been much better if the dealer had explained this and reassured that it was nothing I needed to worry about, then I might have been able to sleep well last night and wouldn't need to waste everyone's time.
Anyway, I'm happy with the fact that I wouldn't need to do anything to get the issue sorted out before I pick it up so all is good now.
That's a different story right?
Good grief. A recall is a recall no matter when it happens.
I will see if they are willing to do any compensation
You think your in USA … Compensation for what?
Because apparently having a recall done on a car is the same as buying a refurbished item
I can only facepalm myself only so many times in a day…
piece of junk, cancel the order and buy a 2014 camry, obviously.
/s
My 2007 VW Golf GTI had 3 recalls in the first 18 months, and a silent recall they would only do if you went to a dealer for servicing, which I didn't, so only found out about 5yrs into it, when I experienced it and coincidentally was on a road trip so stopped at a dealer by chance. Out of warranty but was covered by the silent recall.
Best car I've ever own by the way, would buy again. 10/10 recommend.
Thank you so much everyone for your input. I've just talked to the dealership and the recall is apparently just a precautionary one and the issue is going to be simply resolved before the delivery. Most importantly, I will apparently be able to pick it up by the end of next week or the week after !! quite happy!
I've just talked to the dealership and the recall is apparently just a precautionary one
Says a car sales person!… The words you can trust… Would they put money on it and say "We will cover any issue that arise due to this recall" ?
Yeah, the people who actually looked into what's all the recall about tells me it's a trivial issue so I can live with that.
Stop worrying.
Even Rolls Royce have recalls.
😅
To be fair the last Rolls-Royce recall in Australia was in 1999 and affected 5 cars.
My capacity to search vehicle recalls is clearly questionable.
@MS Paint: Please diarise yourself a reminder.
Next Roller purchase… Check carefully its vehicle recalls before signing deal 😀
@RockyRaccoon: I actually worked out the issue.
If you use the vehicle recalls search function "Rolls Royce" yields vastly different results to "Rolls-Royce"
Tell the dealer to fix the car before you take delivery.
You do have an option to cancel the contract, but not sure if you want to do that.
You do have an option to cancel the contract,
Sauce Source?
I did cancel a BMW contract due to their most recent recall/stop sale.
Was that was because they gave you the option to cancel because they couldn't deliver a vehicle?
@MS Paint: That's right there is no cooling off period specified in my contract. It states there are few situations I could but this is not the case.
@MS Paint: OP ordered a new car(no defects. perks of buying a new car). Not a car with existing recall. If dealer can fix the recall issue before delivery, OP would not have the option to cancel the contract. On the other hand Dealer cannot force a customer to take deliver of a car with a (potential) defect!
OP ordered a new car(no defects. perks of buying a new car). Not a car with existing recall. If dealer can fix the recall issue before delivery, OP would not have the option to cancel the contract. On the other hand Dealer cannot force a customer to take deliver of a car with a (potential) defect!
OMG.
My car was delivered and sold to me without a compliance plate.
Yeah, those predelivery checks.
damn…
Dont stress out the OP any more with these stories please.
What year model is this? Compliance plates have not been a requirement from about 2019 or so. This is not a “pre-delivery” check thing. Neither my 2022 car nor my 2021 motorcycle have a compliance plate. Compliance is looked up via the RAV register.
Compliance plates were put on at the holding facility after they have been unloaded from the docks and after they had been allocated for sale or to a dealer for stock. Dealers don’t put compliance plates on.
That makes compliense. Cheers
2014.
I'm not suggesting that the dealer should have done it, I'm suggesting they should have noticed and done something about it.
I don't think licenced dealers can legally give you a car with any active recalls. They will have to get the recall fixed before delivery
I've finally received my car and the dealership says the recall issue was resolved before the delivery but they couldnt provide any proof of it…how weird is that? The head office apparently has not received any report yet either.
What’s the recall for?
Plenty of cars have recalls