Airtasker - Need Advice on How to Proceed with Task Cancellation

Petronas on 16/10/2024 - 16:29

I recently posted a task on Airtasker, and the assigned tasker showed up as scheduled. Unfortunately, he was unable to complete the task because he couldn’t find the correct materials. Now, I’m in a bit of a bind.

If I cancel the task myself, I’ll be hit with a $39 Airtasker cancellation fee. I asked the tasker to cancel it from his side, but he has refused to do so. I have already lodged a ticket with Airtasker support, but I’m still waiting for a response.

Does anyone have any advice on what I can do in this situation? Has anyone dealt with something similar, and if so, how did you resolve it?

Thanks in advance.

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Comments

  • MrThing on 16/10/2024 - 16:41
    +4

    tell him to come back and complete it? that sounds reasonable

    • Petronas on 16/10/2024 - 16:43

      He can't find the correct item so he is unable to compete the task.

  • freefall101 on 16/10/2024 - 16:44

    Contact Airtasker support and wait for them to fix it, that's how I've resolved it.

    Or bikies.

    There's a lot of missing details here though. Where you specific about what you needed in the task before they rocked up? Why can't they find the materials? If I was rocking up and someone didn't supply enough info, I'd be annoyed they wasted my time.

    • DashCam AKA Rolts on 16/10/2024 - 16:57
      +1

      Understandable. Bunnings no longer stock Kryptonite.

      • elgrande on 16/10/2024 - 17:19
        +4

        Also struggling to find asbestos sheeting at any local building supplies stores.

        • Bruceflix on 16/10/2024 - 21:48

          Can usually rummage some up at the local children's playground.

    • Petronas on 16/10/2024 - 18:12
      +1

      It was a plastic drain in front of a garage. I posted measurements. He asked for follow up measurements which I sent through the Airtasker chat section.

      He came to my house with the incorrect size drain. He then went back to Bunnings however apparently my drain in not standard size and he could not find something that fit at Bunnings.

      He then said he wanted to fix the drain in another way with industrial silicone and clean it up. I declined stating that if he used silicone then I wouldn't be able to take the plastic grates off to clean the drain in the future.

      • blitz on 17/10/2024 - 09:41
        +1

        But Bunnings isn't the only place to get this kind of building material. It's his job to source it from somewhere else, or cancel the task, surely.

  • JimmyF on 16/10/2024 - 18:04

    If I cancel the task myself, I’ll be hit with a $39 Airtasker cancellation fee. I asked the tasker to cancel it from his side, but he has refused to do so.

    I'm guessing they are like you, if they cancel, they'll get a 'fee' as well.

    I have already lodged a ticket with Airtasker support, but I’m still waiting for a response.

    Ok. Wait and see what they say.

  • theg00s3 on 16/10/2024 - 18:12
    +2

    Having done airtasker in the past, cancelling on a task can affect your tier (aka how much of a cut Airtasker takes)

    • thisusernameistaken on 16/10/2024 - 20:33
      +1

      And reduces completion percentage

      • AustriaBargain on 17/10/2024 - 04:30

        Ironic that leaving jobs incomplete actually raises your completion percentage…

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