Amazon International (How Long Does Deliveries Typically Take?) or Did My Order Get Lost?

Perth027 on 10/10/2024 - 21:31

I've ordered a Garmin Instinct 2 Solar which was marked as $399 on Amazon Germany and having a Prime account I was eligible for free delivery.

This is almost double the price here in most Australian stores. I made the order a couple of weeks back now, but it still shows as

"Order Received" we will email you when we have an estimated delivery date.

Does this usually take this long? I've never ordered anything internationally before. I contacted them and they couldn't help much. Is it possible that my order got lost/ ignored?

I still have the option to cancel the order and purchase it again, don't know if it's worth it?

General Discussion

Related Stores

Amazon Germany Store
Amazon Germany Store

Comments

  • MS Paint on 10/10/2024 - 21:36

    I find the international stuff hit and miss. My last experience was for a 4 pack of spark plugs from Amazon DE. Took two weeks for them to even send them and when they turned up 10 days later there was only one plug. FFS. I received a full refund and got to keep the spark plug.

  • n3ck3ntry8bort0rgasm on 10/10/2024 - 21:54
    +1

    this is the 5th time I have read about this happening on ozb. always with Amazon DE.

    it also happened to me. I waited 5 weeks with no change in order status. support just keeps saying “it will ship very soon” or “in 48 hours” but nothing ever happens. there is some serious issue and things aren’t shipping when they are suppose too.

    I have ordered from Amazon UK, US, JP and never had this issue. also for a semi expensive item (over $150).

    ymmv but I waited 5 weeks, the last week which I was contacting support every 48 to 72 hours asking why nothing ever changes. in the end I told them it’s never going to ship when they keep promising it will. suggested if I can buy the exact same item from Amazon AU and if they will credit the difference. they agreed.
    yeah I know Amazon credit is not money saved but you can try asking them for refund of difference.

    • Perth027 on 10/10/2024 - 23:12

      I called customer service, they offered kindly to "help find me a similar product from Amazon AU" (like I can't do that myself)

      I might try and ask them for the same, I'd take the difference in price as store credit TBH!

      Something is seriously broken with deliveries from Amazon DE it seems like for some time now. Surprised this is not getting addressed.

      • n3ck3ntry8bort0rgasm on 10/10/2024 - 23:16

        yes something is definitely broken when purchasing from Amazon DE.

        first time I read about it here, it was only one comment so I thought “must be once off won’t happen to me” then I read another similar comment. then I ordered and it happened to me. 😭 then read about it twice more since then.

        Amazon always seems to give an acceptable solution. it helps if you wait longer because it adds to the urgency of your issue.

        I think I also said something like “if you are going to advertise a certain price and delivery date I expect it to be honoured”.

      • jaejae69 on 11/10/2024 - 00:00

        If you're really desperate you can try ask support to cancel your current order and then you reorder(while on the phone with support) and have them send you an email confirming that they will refund you the priority shipping fee as a giftcard. That's what I did last time and the item ended up arriving within a week and I got a $50 giftcard after calling them back when I received it.

        I only had to wait one week with no shipping update for them to offer me this option.

  • netbies on 11/10/2024 - 07:40

    Amazon DE is the worst. Order status did not change for a few weeks before it finally shipped. I waited for more than a month for orders from Amazon DE. Well, not all but at least a few. Rest of the world are reasonable though.

    • Perth027 on 11/10/2024 - 13:25

      I think the consensus is it'll most likely still arrive, could take a month or two.

  • Wiadro on 11/10/2024 - 09:28

    Amazon DE is really Amazon Poland. lol

    i got some car bits and they took less than 7 days to get to me.

  • RichardL on 11/10/2024 - 10:57

    My last Amazon DE order went missing at AusPost (tracking ID provided but hadn't move since arriving in Australia); so went on live chat and received a full refund.

    Weeks after estimated delivery date, it just showed up.

  • xplicit on 24/11/2024 - 12:47

    I'm worried I'm in the same situation after ordering 2 Xiaomi Poco X6 pros sold by Amazon Germany with free international delivery. I ordered them on the 19/11/2024 and still they have not been dispatched. When I called customer support they gave me an estimated delivery of 14-19th of January, which is an absolutely outrageous wait time in this day and age. What should I do going forward? :/

    • Perth027 on 25/11/2024 - 10:03

      I ended up cancelling my order for Amazon DE (you'd have to call them most likely). They were blaming it on not being able to find couriers to fulfil my order when I called them up.

      I ended up getting the Garmin Fenix 5S Solar instead from Amazon AU after cancellation which was also on sale.

    • xplicit on 26/11/2024 - 13:36

      Called customer support today, spoke to the first guy then a supervisor. There was no meaningful result, I was only promised that my order would be monitored etc etc 🙃. What the hell happened to Amazon?? They used to have great customer service

Login or Join to leave a comment
Login Join