Moving into TPG FTTB Enabled Apartment

Homr on 08/10/2024 - 01:09
Last edited 08/10/2024 - 11:15 by 2 other users

Hi all, I'll be moving into an apartment which has both TPG FTTB and CAPTI FTTB enabled speed (up to 1000Mbps)

What will be the most efficient way to have this installed with minimum or little downtime? I believe a technician needs to come out to install.

I do have access to my apartment one week before I move in. Do you think I can schedule a technician to have it installed on that week, so the internet is up and running by the time I move in?

Also, is there any difference between TPG and Capti?

Thanks all.

Internet Broadband FTTB TPG

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Capti Broadband

Comments

Xetrok on 08/10/2024 - 02:36

TPG = dynamic IP, customer service - mediocre. cheaper ($70 intro / $90 ongoing), annoying to cancel.
Capti = opt in for static available at additional cost ($11/month) - otherwise cgnat, ($69 intro / $100 ongoing) i've found customer service to be very responsive.

There's a thread on whirlpool for FTTB Max TPG and another thread for Capti.
I'm happy with Capti, no issues and was one of their early vic trials.
They also provided me with a retrospective discount after I opened a ticket (when they released new plans circa 1-2 months ago).

You'll need power switched on, the technician does sync tests with the NTD.
Capti would probably have the ability to help you with scheduling a specific date/tim for attendance.
You also need a router to do the rest of the network sharing.
- Homr on 08/10/2024 - 07:21
  
  Thanks.
  
  Is CGNAT the mode where you don't need to enter username/password?
  - geekcohen on 08/10/2024 - 07:36
    
    CGNAT (Carrier-Grade NAT) is a variant of NAT that is used by internet service providers (ISPs) to provide internet access to their customers. CGNAT works by allowing multiple customers to share a single, public IP address.
  - Xetrok on 08/10/2024 - 10:12
    
    The NTD handles the authentication, it has 1 port which you plug into the WAN port of a router which will pick up the public IP from the NTD and will have all your devices on your internal network on a private IP range.
    
    CGNAT is a private ip - like what the mobile carriers do when using your phone internet, so if you're doing any hosting (web pages, home assistant with port forwarding) etc you might want a static ip.
    - Homr on 08/10/2024 - 10:22
      
      oh ok, so I don't have to enter in the username/password for both RSPs?
      
      I'm tempted to go with TPG due to 6-months contract vs 12-months contract.
      - Notoriouzs on 08/10/2024 - 11:02
        
        @Homr: With TPG you will need a username and password (PPPoE) - From what I remeber capti is IPOE/DHCP so no username is needed.
        
        Personally I was with both providers on FTTB/Vision and network performance for what I would do on a daily basis was basically the same - I would go with whatever saves you money on a monthly basis.
    - Notoriouzs on 08/10/2024 - 11:06
      
      The NTD just handles sync for Vision/TPG FTTB services. You still need a modem/router to handle the auth session of either PPPoE or IPoE.
      - Xetrok on 08/10/2024 - 12:42
        
        @Notoriouzs: Yep that's right, TPG needs PPPoE creds, Capti just works for me no creds.
        
        Homr on 08/10/2024 - 14:45
        
        @Xetrok: Thanks, i might go with Capti then
        
        Does capti provide better service during the installation process?
        
        Xetrok on 08/10/2024 - 15:57
        
        @Homr: Both use Vision networks to do the tech visit, so same customer service at the install time I would say.
        How TPG vs Capti perform from a customer's perspective?
        
        Based on my own experience, Capti is a smaller organisation seems to be bound by less processes/workflows, so to me felt more agile/responsive, my tickets have been answered promptly and accurately.
        TPG has the L1/L2/L3 sausage factory support wise, if it's not in the work instructions onto the next level, or wait for an email/callback.I was on the 100/40 TPG product prior to switching to Capti.
        
        Give Capti a call and explain to them your situation, needing to schedule a tech visit on a specific date for a new service. They'll try to accomodate I'm sure. You (or someone else) typically needs to be present - to let them in to the apartment and for them to get access to the telephone blocks (IDF/MDF) so they can make sure it works end to end.
        
        Homr on 08/10/2024 - 16:15
        
        @Xetrok: Thanks for info, that helps alot.
        
        Few more questions.
        
        How long and what kind of work do they do whilst on site? During that week, my apartment will be doing some minor renovations.
        
        My apartment is currently tenanted but moving out at the end of the week. Can I apply now when a service is still active, or should I wait till the tenant cancel their service? Could there be a chance they are already on non-nbn FTTB? If so, will the install be faster?
        
        What sort of modem/router do i need?
        
        At the moment now I'm on NBN-FTTB which is phone line -> Telstra modem -> Asus Nighthawk Router
        
        I remember having FTTP which is NTD -> Asus router.
        
        Is Capti FTTB similar to FTTP setup?
        
        Thanks.
        
        Xetrok on 08/10/2024 - 16:29
        
        +1
        
        @Homr: The guy needed about 15 mins on site when they did mine.
        Just access to the phone line in the apartment where the modem/router is and at the other end where they will connect that to the vision netowrk where that is in your building.
        Apply now and just make sure the tech visit is after the tennant moves out. Could be, doesn't matter - there's only 1 line into your apartment I assume.
        Your Telstra modem will work fine, keep everything else the same, the only thing different will be no phone line coming in and the red WAN port is what you'll plug the network cable from the NTD into, and the rest should work seamlessly.
        You can also go from NTD to Asus (whatever the WAN port is on that) if you want 1 less device.
        Yes, capti is similar to the FTTP layout - the NTD is alot smaller and only has 1 data port, no voice ports. So if you need a phone you gotta get a voip phone setup.
        
        Homr on 10/10/2024 - 23:35
        
        @Xetrok: Hello, just to confirm, so the existing internet won't be cut off until the tech visit my apartment? Is that correct?
        
        Xetrok on 10/10/2024 - 23:38
        
        @Homr: Pretty sure.
        Just ask Capti that any exisiting services won't be affected until the technican visits (and does their jumpering).
        
        Homr on 11/10/2024 - 00:06
        
        @Xetrok: Yeh ok will do
        
        I just signed up an hour ago and my portal says my service began on 10/10/2024
        
        Xetrok on 11/10/2024 - 00:10
        
        @Homr: Yeah, just give them a call tomorrow and talk to them about the scheduling etc.
        I doubt a tech was able to already visit!
        
        Homr on 11/10/2024 - 12:16
        
        @Xetrok: Thanks, I contacted them and they confirmed the existing service will still be active until the technician activates Capti service
        
        Homr on 13/10/2024 - 11:19
        
        @Xetrok:
        
        Just access to the phone line in the apartment where the modem/router is and at the other end where they will connect that to the vision netowrk where that is in your building.
        
        Do I need to strata permission or the building manager to gain access to the MDF room?
        
        Xetrok on 13/10/2024 - 15:02
        
        @Homr: I don't know your building layout, it is possible these area are locked, it is possible they are open areas.
        
        You might have something like this against a wall in the basement:
        https://puu.sh/KgHmU/560c26ae2d.png
        
        Or you might have something like that in a room.
        
        If it's in the open, no body corp needed (unless there's an IDF on each level which is usually locked - but should already be patched through anyway).
        If the MDF is in a locked room, body corp may need to give access to a key.
        
        Homr on 17/10/2024 - 18:12
        
        @Xetrok: Got it installed this morning.
        
        I don't have a router to test since I haven't moved in yet but the technician said its syncing around 600Mbps.
        
        I'm on the 28th floor.
        
        Is that acceptable or is there room to tweak it to get faster speeds?
        
        Xetrok on 17/10/2024 - 23:22
        
        @Homr: For 28th floor that's pretty good.
        The MDF is 2 floors away from me and I get ~710 down.
        I wouldn't be upset with 600 @ 28!
        If you have more than 1 phone socket, isolation to 1 only may help, but probably not worth the effort.
        
        Homr on 18/10/2024 - 01:12
        
        @Xetrok: So how does one get the full 1Gbps?
        
        They gave me a zelwyn vdsl2 modem. Is that a good modem? Will i get faster speeds if I buy a better modem?
        
        If you have more than 1 phone socket, isolation to 1 only may help, but probably not worth the effort.
        
        Yeh I have 3 sockets. 1 in living and 1 in each 2 bedrooms
        
        Xetrok on 18/10/2024 - 01:17
        
        @Homr: Full 1gbps is probs on the same floor as the MDF.
        Dunno about the modem, I have this (https://store.duxtel.com/rb4011igs_5hacq2hnd_in) which is a bit advanced.
        For an apartment any modem with 5ghz wifi will be appropriate for most people.
        You wont get faster sync with a different modem, it will be limitation of wiring distance that determines your sync rate now.
        
        Homr on 18/10/2024 - 01:22
        
        @Xetrok:
        
        You wont get faster sync with a different modem, it will be limitation of wiring distance that determines your sync rate now.
        
        Dunno if this still applies now, but back then on ADSL2+ some higher quality modems perform better on crappy copper lines compared to normal standard modems. I remember Billion modems were able to tweak the SNR rate to get higher speeds.
        
        When I first got ADSL2+, I could only sync at 3Mbps but I managed to achieve 4Mbps with some SNR tweaking. Fun times ahahaha
        
        Xetrok on 18/10/2024 - 02:26
        
        @Homr: The NTU/NTD device capti put in is the thing that talks to the equipment in the basement which manages the sync and stuff I'm pretty sure.
        All you're using the modem for is the routing/wifi capability now basically.
        600Mbps over a copper line is amazing, especially that far up a building!
        
        Homr on 21/10/2024 - 23:22
        
        @Xetrok: just running some speed test now, here are my results https://www.speedtest.net/result/16908590584
        
        I was hoping to get the 600 mark
        
        Is there a way to check sync speeds from the NTU?
        
        Xetrok on 22/10/2024 - 00:08
        
        @Homr: You could plug in directly to the NTU via ethernet (or the modem/router via ethernet if you haven't already).
        There are some overheads with transmission/encapsulation etc.
        The technicians get to see the sync rate between the NTU and the basement switch basically.
        
        I think at the end of this, you need to decide whether you're happy 500/60 or if the gains here are minimal for you compared to a 100/20 or 100/40 plan price wise.
        
        This is a good outcome based on your building and where you are located in your building! The only way you'll get a better connection is by moving basically.
        
        Homr on 22/10/2024 - 00:17
        
        @Xetrok: What do i do after plugging into the NTU. Am i able connect to it using ip address 192.168.1.1?
        
        Xetrok on 22/10/2024 - 00:37
        
        @Homr: DCHP on, should be auto assignment of an IP. (this will either be a public static ip - directly exposing what you connect to it to the internet, or pick up the cgnat ip - depending on if you elected for a static ip or not).
        There's no web interface for you to connect to.
        You may need to set DNS if it doesn't provide defaults.
        
        For all intents and purposes you should browse from behind your modem router as it likely has a firewall.
        Always speedtest from a physical connection for best results.
        
        I also think that we're reaching a point where there's not much else you can do from a connection perspective.

Moving into TPG FTTB Enabled Apartment

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