Took up on the 15% car insurance shopback offer, I must have done it over 10 times and still couldn't get the app icon to turn green, anyway I gave up thinking I need it anyway but it still went through and tracked even though the app was red.
How does the app work? I always thought it had to be green to track and pay.
Worked out cheaper than AAMI even without the cashback, but I get what you mean.
Do you use android phone/tablet? Use mobile Chrome browser instead of the app. I haven't tried desktop or even my ipad for cashback purpose.
The icon just indicates if Shopback can see their tracking. Doesn't always indicate success/failure. The fact that it tracked afterwards is a good sign (i'd be most worried that the cashback hadn't tracked if I didn't see the green)
don't buy stuff on the basis of cashback,