Agoda ShopBack Issues with Upsized Tracking

LDCGTR86 on 02/10/2024 - 00:08

Hi OzB

Has anyone come across this issue lately (last 2-3 weeks) where Shopback had 12 and 13% upsized shopback rewards for Agoda between a certain time during the day, but it only got tracked at the standard 5.5%?

Ive booked 2 hotels recently for Dec and Jan and both got tracked only at the standard 5.5%.
One was booked via clicking through the shopback app to Agoda and the other was via my PC, again clicking through from shopback website to Agoda.

Ive raised 2 tickets for both but still no resolution yet.

Was hoping someone may have had the same issue but got a resolution, and can share it please?

Thanks

Travel Cashback

Related Stores

ShopBack AU
ShopBack AU
Third-Party
Agoda
Agoda

Comments

  • mantra on 02/10/2024 - 09:24
    +1

    recently happened with aliexpress deal 15% tracked as 4%

    was expecting they'd correct it as they have historically but it seems like they've gone way downhill since i last had a problem with them

  • mitcheo on 02/10/2024 - 13:25

    goodluck getting any help from them. I use Topcashback and cashrewards only now

    • Darkscythe on 03/10/2024 - 11:51

      Have noticed a decline too

  • DCGTR86 on 10/10/2024 - 00:43

    Just an update, shopback did come through after 3-4 weeks looking into this for me.
    Corrected my cash back amount to match the upsized cash back

    Was pretty surprised as i gave up on a resolution

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