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MemoryCity

• 

  NosDan on 05/12/2012 - 13:09

  +11

  how about going back to your last "deal" and answer some of the previous customers problems? http://www.ozbargain.com.au/node/85140#comment-1136528

  poor customer service, customers getting screwed, and reps not answering emails or pm's means no deal to me.

  • 

    jasonc on 05/12/2012 - 13:14

    interesting info, thanks

  • 

    AlexF on 05/12/2012 - 13:18

    Unlike other online stores, MC does have a telephone listed - does that also not work?

    MemoryCity - your "Returns & Warranty" page (http://www.memorycity.com.au/content/9-return-warranty) doesn't list the procedure of getting a claim processed. You'll burn your bridges if it's perceived that you're not doing the right thing by OzBs.

  • 

    ajdj10 on 05/12/2012 - 13:23

    +3

    That's why it says to "contact me directly if you have issue with your purchase or product."
    So any problems don't become public :P

  • 

    Store Repfrancesca2148 @ MemoryCity on 05/12/2012 - 13:24

    Hi nosdan,

    Sorry we did not realise you left a comment on our previous post.
    We apologize for not checking back on our previous post.
    Besides, We solved every email which was being sent to [email protected]
    Currently no emails which are not being answered. Unless there is an issue with gmail server as we are link to gmail.
    Can you please drop us a PM regarding your issue and we will sort it out for you ASAP today.

    Thank you.
    Francesca

    • 

      [Deactivated] on 05/12/2012 - 13:27

      +1

      BS, you do the same thing on every post. You reply to the first few neg votes hoping they will revoke or you reply saying all your emails have been answered. Then you rack up about 30 positive votes or more and the replies and email support goes away.

      • 

        Store Repfrancesca2148 @ MemoryCity on 05/12/2012 - 13:33

        -1

        Hi escimojoe ,

        Sorry but that is not what we do.
        We reply emails within 24 - 48 hours when we receive a new mail in our inbox.
        And lately due to a long holiday is coming up, we apologize upfront if there are any delays in responding.
        Any issue with your order / purchase which is urgent, you can contact me directly at 0435398711 and it will be solved immediately.

        Once again, we do apologize for our delays and mistakes along the way.
        Thank you
        Francesca

      • 

        Store Repfrancesca2148 @ MemoryCity on 05/12/2012 - 13:36

        Hi,

        You can contact us on live chat as well.
        We are always online from 9am - 6pm or directly drop us a PM on OZB.

        Thank you.
        Francesca

  • 

    Smigit on 05/12/2012 - 13:26

    +2

    I ordered one last time, received it in a few days.

    If they are ignoring emails, perhaps call them (http://www.memorycity.com.au/contact-us). Even if they were on top of things, I'm not sure I would expect them to be following an Ozbargain thread two weeks down the track. I think that's a bit unrealistic, although they certainly should respond to emails.

    • 

      Trishool on 05/12/2012 - 16:35

      +1

      They dont have to follow a thread/post/deal, they can get email alerts for comments and PM's in the Settings. Not hard.

      • 

        Store Repfrancesca2148 @ MemoryCity on 05/12/2012 - 17:07

        +1

        Hi Trishool,

        Thank you for your information.
        I have made changes to the settings and the next time an unread message is received, I should be receiving an email.

        Cheers
        Francesca

  • 

    SrMoure on 05/12/2012 - 14:57

    +1

    I can say that there are not the most responsive, but I got a couple of replacement cards with prepaid return envelopes. Also, at the end I was refunded because the 64gb micro sd cards were not working.

    I recommend to stay away from Sandisk 64gb Class 10, because it seems they are pretty fragile. None of this is disclosed in the products specifications, but many of the issues are commented within sandisk forums.

    • 

      NigelTufnel on 05/12/2012 - 15:34

      Agreed, I've had problems with that product as well, however the service I've experienced has been great.

    • 

      Mainsail on 05/12/2012 - 21:51

      -1

      Some devices have a maximum limit too.
      Most tables and any cameras have a 32gb limit

• 

  MATTDAMON on 05/12/2012 - 13:10

  +1 to memory city.

• 

  [Deactivated] on 05/12/2012 - 13:20

  -5

  I was just looking on ebay and a lot of these cards can be purchased a few dollars cheaper. Every time there is a new post from memory city everything seems to go up by $1. I waited two weeks for my purchase last time. Save yourself some money and get faster shipping over at ebay. Also you're more likely to get customer service from ebay sellers!

  • 

    IceCreamBandit on 05/12/2012 - 14:09

    +4

    You just don't stop complaining do you? All this crap about getting no customer service when the rep has repeatedly suggested emailing of calling them to have issues resolved. Pick up the phone, and give them a ring, or find them on the online chat rather than complaining in a thread.

    I've no had problems with memory city, my last order arrived the day after I ordered and everything is working as expected.

    • 

      [Deactivated] on 05/12/2012 - 14:36

      -2

      I'm just letting people know their customer service is crap and there is much cheaper prices to be had. Ozbargain is about sharing your opinion and helping people find a bargain. This is not a bargain. You might of not had any problems but a lot of people have. Have you ever had to email or call them - probably not since you got your item quickly. You will understand what i mean when the time comes.

• 

  [Deactivated] on 05/12/2012 - 14:43

  +1

  Sandisk 64gb class 10 ultra micro sd - http://www.ebay.com.au/itm/SanDisk-ULTRA-64GB-micro-SD-SDXC-…

  SanDisk 32GB Extreme HD Video SDHC Class 10 - http://www.ebay.com.au/itm/SanDisk-32GB-Ultra-SD-Card-class-…

  SanDisk 16GB Extreme Pro SDHC Class 10 - http://www.ebay.com.au/itm/SanDisk-16GB-Extreme-Pro-SD-95MB-…

  This is just an example from Australian sellers with items located in Australia. If you get it from overseas it's even cheaper and the shipping time will be on par with memory cities shipping times. All of these were on the first page, i'm sure there is even cheaper deals from Aus sellers if you go through them all but there is to many cards to compare and i don't have the time. Disregard the middle one, but anyways, you get the idea.

  • 

    MATTDAMON on 05/12/2012 - 15:13

    But are those grey imports or Australian distro stock like what memory city sells?

• 

  vietbargain on 05/12/2012 - 15:12

  hi,

  need some advice. just got a Nikon d800. going to be shooting in RAW format (50-60MB per photo), need some help regarding what card should I be looking at?

  Cheers

  • 

    spacenoodle on 05/12/2012 - 16:33

    +2

    Compact Flash:

    Pro's - D800 can dump the buffer faster to CF than it can to the SD port, CF cards are sturdier, and allegedly last longer.

    Con's - If you are are a sausaged fingered muppet you can actually bend the CF card pins if you are not careful (CF card slots are designed badly) leading to an expensive repair. Some report that current firmware does not support all CF cards.

    SD:

    Pros: Half the price of CF cards.

    Cons: Slower write times in camera.

    You can find a good comparison here http://www.robgalbraith.com/bins/camera_wb_multi_page.asp?ci…

    Either way you'll want the Extreme Pro

    • 

      vietbargain on 05/12/2012 - 16:57

      thanks noodles

      • 

        Store Repfrancesca2148 @ MemoryCity on 05/12/2012 - 17:04

        Hi vietbargain,

        I will agree with spacenoodle on the CF cards.

        Cheers
        Francesca

  • 

    fishandchips on 05/12/2012 - 16:39

    I purchased this one, SanDisk 64GB Extreme Pro SDHC Class 10 - $164.95, for my Nikon D3200, and I love it, or to be secure get two x 32GB, just in case you lost or broken.

    And I got my card within a week. VERY GOOD SERVICE ALWAYS GO WITH MEMORYCITY, NOT OTHER EBAY SELLER…

    • 

      Store Repfrancesca2148 @ MemoryCity on 05/12/2012 - 17:02

      +1

      Hi fishandchips,

      Thank you for your support.

      Cheers
      Francesca

• 

  vandwi on 05/12/2012 - 18:30

  well.. bought 4 times from memory city and now is the fifth times. great service overall, got a replacement of micro sd adapters with no issues. hoping to get today's order by early next week. Order: #008123