Hi,
Is it possible to join optus Home internet (NBN) flybuys offer and remain with them for 3-4 months.
After that switch to a new provider and maybe after another 2 months join optus home internet again and take advantage of another lot of flybuys points?
Usually you would do the Google search before making the post. Otherwise you’re being extremely lazy…
I did a search using Netscape trying to find new search engines. Google came up as number 1…
On the other hand, I was lazy (public holiday).
OzBargain is not a search engine.
Just Google it.
Ok. Thanks.
yes. I've done it.
Did anyone get the Optus NBN home EOFY 30k flybuys points yet?
No. Just realised I have not received the points yet. I'll be contacting them first thing next week and if I get no where with them I will contact the TIO. I have a copy of the offer I signed up for with my details so hopefully this will help to get the points.
yeah I didn't get it and followed up and it's been emails back and forth for a week now
What is the name of your plan?
When I signed up, I contacted live chat to active it immediately. The rep sneakily changed me to a different plan.
"Optus Internet Everyday" is the flybuys one. That's the only one they'll give you the points.
I got put on "Optus Plus Everyday"by the rep.
Had to settle for alternate compensation as Flybuys wouldn't budge with Optus.
@Poor Ass: Optus Internet Everyday Fast is the name. Check the app or your bills for the exact name.
If it is correct, lodge a case with the TIO.
You won't have to do anymore chasing, They'll chase after you to close the case.
What tio ? I still had to chase FB
Did you get any response from Flybuys?
I contacted Flybuys and they say if I didn't sign up through "Electronic Direct Mail" link (whatever that means), I'm not eligible to get the points (despite the Optus CS says I'm eligible)
nah they are all bullshit they don't pay up both Optus and Flybuys no help
endless emails
I just gave up
Try contacting the Telecommunication Industry Ombudsman https://www.tio.com.au/. That is what I am doing now.
I am also on the same boat. Contacted Optus a couple of times and they asked me to call Flybuy 5o get points. I was like WTF how do I explain thus 5o flybuy?
Will stay away from Optus.
Contact the Telecommunications Industry Ombudsman. They will help you get this resolved.
I have just contacted the Telecommunications Industry Ombudsman to try and help me get the flybuys points. I have an order email which states that I should receive the points within 3 months. I have been trying to get this resolved with Optus for the past month but have not got anywhere yet.
I have had a successful outcome. I did not get the 30,000 flybuys points, however I have received compensation which is a better deal. So I urge anyone who has not received their points to contact the Telecommunications Industry Ombudsman http://www.tio.com.au and they will help you get this resolved. And it will not take too much of your time.
I raised the complaints on 12/11 and still haven't got an outcome :(
But the TIO email says Optus and I have until 28/11 to reach a resolution. I'll wait and see…
Good luck. You just need to wait. I also raised mine with the TIO on 12/11 and it was resolved today. Based on the way Optus handled my complaint (i.e., they were very nice and accommodating), I would expect you will have a similar outcome. If it is not resolved in the next week then the TIO will do something more to help you.
My apologies for posting this.
I did a google search and only need to be a new customer to take advantage of the flybuys deal.